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4.0 out of 5

"staff was very helpful staff was very helpful thank you " More

By a verified traveler on Wed 16 Oct 2019

Hotel Description

Hotel near North Star Mall in San Antonio

Near the airport

A stay at this North San Antonio - SAT hotel places you within 3 miles (5 km) of North Star Mall and 6 miles (10 km) of Quarry Golf Club. Alamo Quarry Market and McAllister Park are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a health club. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like buffet breakfast and free self parking.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 61 guestrooms also offer free WiFi and TVs. Other amenities include refrigerators, microwaves, and room service.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$53* Per night/room Aug 5 - Aug 6

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 King Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western San Antonio Airport ratings based on 9 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western San Antonio Airport

Everyone (6) Family (2)
5 out of 5

Posted by on Jun 5, 2020

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Comment from Hotel Management

Jun 6, 2020 by Hk

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

5 out of 5

Posted by on Feb 28, 2020

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Comment from Hotel Management

Feb 29, 2020 by Hk

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

2 out of 5
When I arrived my room had been canceled, it took about 35 minutes for the receptionist to re-book it, after finally getting a room, we were given a dirty room, we were re-assigned to a different room about 30 after being given the first one. We were given less than 24 hours (it was only an overnight stay) in the room after it took over an hour to be assigned a clean room.

Posted by on Feb 20, 2020

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Comment from Hotel Management

Feb 20, 2020 by Hk

Dear Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport - [ ]

5 out of 5

Posted by on Oct 23, 2019

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Comment from Hotel Management

Oct 25, 2019 by Hk

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

5 out of 5
staff was very helpful staff was very helpful thank you

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 16, 2019 by Hk

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

4 out of 5
We enjoyed staying here at this hotel. I felt safe with the property being gated and fully equipped with surveillance cameras throughout the parking lot and in the hallways. The pool was warm and clean when we used the pool. Breakfast was a mix of eggs, sausage, texas shaped waffles, oj, apple juice, cereal, and muffins. It is situated very close to the airport but the landing and departing aircraft do not spoil the stay unless you sleep through the day. Landing aircraft were my morning alarm clock begining without fail at 7am and last landing aircraft was at about 9pm. There were absolutely no landing or departing aircraft between 9pm and 7am which allowed for a good night rest. We could not hear any departing aircraft at all inside our room only while we were at the pool. 10 mins from Morgans wonderland and the Alamo. 15 mins from Fiesta Texas. This hotel had no elevator and each stair way is on either end of the building which was a downer for me. Based on the service of the staff, breakfast, the security of the heavy surveillance camera presence, a gated property with only one entrance and exit access to parking lot and the entertainment of planes landing when out by the pool; I would stay here again.

Posted by on Jun 25, 2019

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Comment from Hotel Management

Jun 26, 2019 by Hk

Dear guest thank you for taking your valuable time to review about Surestay plus San Antonio airport location we appreciate your feedback with your suggestions for other future travelers again thank you for your valuable time .

4 out of 5

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 15, 2019 by Hk

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

1 out of 5
Most horrible experience ever! Will never return to this location.

Posted by on Jan 26, 2019

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Comment from Hotel Management

Jan 28, 2019 by Hk

We are apologize for the inconvenience if you please let us know what went wrong during your stay at our location we will try to correct the issue please give us a chance, again sorry and apologizeto you behalf of our entire team

5 out of 5
Staff went above expected helpfulness. Gracious and friendly. Place was close to airport, shuttle available when asked. Was treated as if I were.....family.

Posted by , from Idaho on Oct 30, 2018

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Comment from Hotel Management

Nov 8, 2018 by Dee Khushal

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

About the SureStay Plus Hotel by Best Western San Antonio Airport

Location 11355 San Pedro Ave, San Antonio, TX TX 78216

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SureStay Plus Hotel by Best Western San Antonio Airport offers its guests an outdoor pool and a health club. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. The business-friendly SureStay Plus Hotel by Best Western San Antonio Airport also features barbecue grills, coffee/tea in a common area, and complimentary newspapers in the lobby. You'll have access to the health club at a partner property. A roundtrip airport shuttle is free (available on request). Limited free parking is available on a first-come, first-served basis. This San Antonio hotel is smoke free.

  • 1 building
  • 61 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools -
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Airport: San Antonio Intl. Airport (SAT) (4 km / 2.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Plus Hotel by Best Western San Antonio Airport offers 61 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature Egyptian cotton sheets and down comforters. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Hydromassage showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available on request from 4 AM to 11 PM. Fees may apply. Contact the property in advance to make arrangements.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property offers airport shuttle service 4 AM-10 PM.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 4 AM to 11 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer

The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Commonly-touched surfaces are cleaned with disinfectant Value
  • Property confirms they are implementing guest safety measures Value
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA) Value
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures Value
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50.00 per stay
  • Cleaning fee: USD 2.50 per accommodation, per night
  • Sanitation services: USD 5.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15 per night
  • Credit card charges are subject to a surcharge of USD 2.50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SureStay Plus Hotel Best Western San Antonio Airport
  • SureStay Plus Best Western San Antonio Airport
  • Super 8 San Antonio Airport
  • Surestay Plus By Best Antonio
  • SureStay Plus Hotel by Best Western San Antonio Airport Hotel

You should know

  • SureStay Plus Hotel by Best Western San Antonio Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 10 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.