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SureStay Plus Hotel by Best Western San Antonio Airport

2.5-star property
11355 San Pedro Ave, San Antonio, TX 1-855-201-7819

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3.3 out of 5
See all 14 Travelocity Reviews

"On their website it says that breakfast is included, but it is a lie, there is no breakfast, they should update their page and not charge it " More

By a verified traveler on Mon 03 May 2021

Points Of Interest

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Hotel Description

Hotel near North Star Mall in San Antonio

Near the airport

A stay at this North San Antonio - SAT hotel places you within 3 miles (5 km) of North Star Mall and 6 miles (10 km) of Quarry Golf Club. Alamo Quarry Market and McAllister Park are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a health club. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like buffet breakfast and free self parking.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 61 guestrooms also offer free WiFi and TVs. Other amenities include refrigerators, microwaves, and room service.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$70* Per night/room Jun 24 - Jun 25

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 King Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western San Antonio Airport ratings based on 14 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western San Antonio Airport

Everyone (10) Family (3)
2 out of 5

Posted by on May 8, 2021

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Comment from Hotel Management

May 21, 2021 by Hk

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

3 out of 5
On their website it says that breakfast is included, but it is a lie, there is no breakfast, they should update their page and not charge it

Posted by on May 3, 2021

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Comment from Hotel Management

May 3, 2021 by Hk

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

1 out of 5

Posted by on May 2, 2021

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Comment from Hotel Management

May 13, 2021 by Hk

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

1 out of 5
Could not take a shower because room drain was disgustingly backed up. The sink drain smelled. The room smelled like dog piss. The mini refridgerator made a loud noise all night long. The window latches were broken and the screen was popped out. The room smelled like marajuana all night because of one of the other guest. Owner knew and did not care to do anything about it. For the price we paid for the room and the fact that the owner was ambivalent to caring about our stay was really upsetting. Some people should not be buisness ownets nor be allowed to own franchises. Do not stay here.

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 22, 2021 by Hk

Dear Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport - [ ]

3 out of 5
Ok room, interior of hotel run down. You get what you pay for.

Posted by on Feb 22, 2021

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Comment from Hotel Management

Feb 22, 2021 by Hk

Dear Thank you for taking your valuable time. To review about Surestay plus at San Antonio international airport location. We pleased that we were able to meet your expectations. Our primary focus at our hotel is to delight our guests by giving them superior service and cleanness, and we are pleased that you notice this during your stay. We strive to give all our guests such wonderful experience and will pass along your feedback to front desk staff members! We look forward to welcoming you back to our hotel very soon. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

5 out of 5

Posted by on Jun 5, 2020

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Comment from Hotel Management

Jun 6, 2020 by Hk

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

5 out of 5

Posted by on Feb 28, 2020

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Comment from Hotel Management

Feb 29, 2020 by Hk

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

2 out of 5
When I arrived my room had been canceled, it took about 35 minutes for the receptionist to re-book it, after finally getting a room, we were given a dirty room, we were re-assigned to a different room about 30 after being given the first one. We were given less than 24 hours (it was only an overnight stay) in the room after it took over an hour to be assigned a clean room.

Posted by on Feb 20, 2020

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Comment from Hotel Management

Feb 20, 2020 by Hk

Dear Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport - [ ]

5 out of 5

Posted by on Oct 23, 2019

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Comment from Hotel Management

Oct 25, 2019 by Hk

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

5 out of 5
staff was very helpful staff was very helpful thank you

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 16, 2019 by Hk

Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54073 Property SureStay Plus Hotel by Best Western San Antonio Airport

About the SureStay Plus Hotel by Best Western San Antonio Airport

Location 11355 San Pedro Ave, San Antonio, TX TX 78216

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SureStay Plus Hotel by Best Western San Antonio Airport offers its guests an outdoor pool and a health club. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. The business-friendly SureStay Plus Hotel by Best Western San Antonio Airport also features barbecue grills, coffee/tea in a common area, and complimentary newspapers in the lobby. You'll have access to the health club at a partner property. A roundtrip airport shuttle is free (available on request). Limited free parking is available on a first-come, first-served basis. This San Antonio hotel is smoke free.

  • 1 building
  • 61 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Airport: San Antonio International Airport (SAT) (4 km / 2.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Plus Hotel by Best Western San Antonio Airport offers 61 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature Egyptian cotton sheets and down comforters. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Hydromassage showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property offers airport shuttle service 4 AM-10 PM.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night
  • Credit card charges are subject to a surcharge of USD 2.50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SureStay Plus Hotel Best Western San Antonio Airport
  • SureStay Plus Best Western San Antonio Airport
  • Super 8 San Antonio Airport
  • Surestay Plus By Best Antonio
  • SureStay Plus Hotel by Best Western San Antonio Airport Hotel

You should know

  • SureStay Plus Hotel by Best Western San Antonio Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 10 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.