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"There was an terrible odor in hallway and bathroom . Smelled like raw sewage " More

By a verified traveler on Sun 30 Aug 2020

Hotel Description

Hotel near AT&T Center in San Antonio

City center stay

Within a 10-minute walk of this San Antonio hotel, you'll find Joint Base San Antonio and Splashtown. Also, Brooke Army Medical Center is within half a mile (1 km) and AT&T Center is within 3 miles (5 km).

Outdoor pool

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the express check-out. There's an outdoor pool on site, and concierge services and barbecue grills are also offered.

Free WiFi, flat-screen TVs

The 50 guestrooms have flat-screen TVs with cable channels and offer free WiFi and coffee/tea makers. Free long-distance calls, free local calls, and hair dryers are also available.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$51* Per night/room May 23 - May 24

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Microtel Inn & Suites by Wyndham San Antonio Downtown Northeast ratings based on 15 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Microtel Inn & Suites by Wyndham San Antonio Downtown Northeast

Everyone (10) Family (5)
3 out of 5
There was an terrible odor in hallway and bathroom . Smelled like raw sewage

Posted by , from San Antonio Texas on Aug 30, 2020

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Comment from Hotel Management

Sep 3, 2020 by Manager

We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

5 out of 5

Posted by on Jun 3, 2020

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Comment from Hotel Management

Jun 3, 2020 by Manager

From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

2 out of 5
Run down property with elevator that only works on an irregular basis. Staff was rude and not helpful. Plugs are outdated so anything you plug in falls right out. Wouldn’t recommend this property!

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 25, 2020 by Manager

We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

4 out of 5
It has a good clean area. Quick highway access....

Posted by on Dec 31, 2019

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Comment from Hotel Management

Dec 31, 2019 by Manager

Thank you for sharing your experience. We truly appreciate the insight regarding our area and your comments about our access. We hope you'll return to see how we continue to improve our service and hospitality.

4 out of 5

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 5, 2019 by Manager

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

1 out of 5
I was not able to change my booking to nearest location

Posted by on Sep 2, 2019

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1 out of 5

Posted by on Aug 29, 2019

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Comment from Hotel Management

Aug 29, 2019 by Manager

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2 out of 5

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 10, 2019 by Manager

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4 out of 5
Excellent value per cost. Clean, very simple basic breakfast (i.e., make your own waffle, breads, juice, microwave eggs & sausages, cereal, one small BB muffins). Towels are very thin, rough, just bring one of your own. Cost savings, cleanliness, security are main selling points.

Posted by on May 4, 2019

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Comment from Hotel Management

May 5, 2019 by Manager

Thank you for your valuable opinion regarding our towels and breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

4 out of 5
Showed a lot of wear and tear on walls, but room was clean and ready

Posted by on Feb 10, 2019

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Comment from Hotel Management

Feb 12, 2019 by Manager

Thank you for sharing your experience with us. We appreciate the input referring to our room. Your voice is very valuable to us and we hope you will return on your next travels.

About the Microtel Inn & Suites by Wyndham San Antonio Downtown Northeast

Location 3911 North Pan Am Expressway, San Antonio, TX 78219

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. An outdoor pool, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Microtel Inn & Suites by Wyndham San Antonio Downtown Northeast. Free self parking is available. This San Antonio hotel is smoke free.

  • 1 building
  • 50 guestrooms or units
  • 3 levels
  • Built in 2001
  • Deli
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Antonio International Airport (SAT) (17.8 km / 11 mi)
  • Train station: San Antonio Station (8.5 km / 5.3 mi)
  • Parking: Free self parking

Room Amenities

Microtel Inn & Suites by Wyndham San Antonio Downtown Northeast offers 50 air-conditioned accommodations with coffee/tea makers and hair dryers. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 15.00 (subject to availability)
  • Late check-out fee: USD 20.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Microtel Inn Wyndham Hotel San Antonio North East
  • Microtel Inn Wyndham San Antonio North East
  • Microtel Inn Wyndham San Antonio North East Hotel
  • Microtel Inn & Suites San Antonio Northeast Hotel San Antonio
  • Microtel Inn Wyndham San Antonio Downtown Northeast Hotel
  • Microtel Inn Wyndham Hotel
  • Microtel Inn Wyndham San Antonio Downtown Northeast
  • Microtel Inn Wyndham
  • Microtel Inn Suites by Wyndham San Antonio Downtown Northeast
  • Microtel Inn Suites by Wyndham San Antonio North East

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.