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4.3 out of 5

"Check-in process was cumbersome and annoying. I specifically asked for a room away from the elevator. My assigned room was right next to the elevators ... " More

By a verified traveler on Fri 11 Sep 2020

Hotel Description

3-star hotel near The Rim Shopping Center

In shopping district

Within a 15-minute walk of this Far North Central hotel, you'll find The Rim Shopping Center and Six Flags Fiesta Texas. Also, The Shops of La Cantera is within 3 miles (5 km) and University of Texas-San Antonio is within 6 miles (10 km).

Renovated in 2015

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Free Internet, comfy beds

The 137 shared guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include MP3 docks, sofa beds, and LCD TVs.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room May 16 - May 17

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn San Antonio At The Rim ratings based on 8 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn San Antonio At The Rim

Everyone (5) Family (4)
3 out of 5
Check-in process was cumbersome and annoying. I specifically asked for a room away from the elevator. My assigned room was right next to the elevators! Had to lug everything back to front desk to get new room

Posted by , from Dallas on Sep 11, 2020

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Comment from Hotel Management

Sep 11, 2020 by Suzie P, Director of Sales

Thank you for your feedback.

5 out of 5
Great place to stay it has lots of shops and restaurants nearby. The rooms were really clean they really go the extra mile.

Posted by on Sep 6, 2020

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Comment from Hotel Management

Sep 8, 2020 by Suzie P, Director of Sales

Thank you for being our guest. We enjoyed having you and we are happy that you had a great stay. We look forward to welcoming you back!

4 out of 5
I thought the rooms could have had a more modern feel as this hotel is fairly new

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 31, 2019 by Ricardo

Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn at the RIM, to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Ricardo Mata General Manager Hilton Garden Inn The RIM ricardo.mata@hilton.com

5 out of 5

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 9, 2019 by Sonya Garcia

Thank you for staying at the Hilton Garden Inn at the Rim, we are glad the you enjoyed your stay! We hope to see back again soon!

4 out of 5
Very nice place for the price. My only gripe was the elevator was not the best. Staff was very nice and helpful. The location was wonderful. Your close to a lot of neat places and things to do

Posted by , from Baird, Texas on Sep 16, 2018

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Comment from Hotel Management

Sep 19, 2018 by Sonya Garcia

Thank you for your feedback, we appreciate you staying at the Hilton Garden Inn at the Rim. We look forward to seeing you again!

5 out of 5

Posted by on Sep 9, 2018

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Comment from Hotel Management

Sep 12, 2018 by Sonya Garcia

Thank you for staying here at the Hilton Garden Inn at the Rim, we appreciate your feedback.

5 out of 5

Great stay

Everything about this room was great, and the location was super close to everything we needed. Next time we come to San Antonio we’ll definitely be staying here again

Posted by , from Fairbanks, AK on Jun 19, 2018

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Comment from Hotel Management

Jun 26, 2018 by Sonya Garcia

Thank you Amberly for your comments, we really appreciate it. We hope you come back and visit us soon.

3 out of 5

Overpriced

Pros: I liked the lobby decor, the restaurant and the staff.
Location: I chose this hotel due to its proximity to shopping and great restaurants without having to drive into San Antonio proper.
Hilton at the Rim has exceptional, helpful staff. The hotel is a fairly new facility with all the expected Hilton amenities; however, rooms and bathrooms are smaller than a nearby Marriott Courtyard offering the same amenities for less.

Posted by , from San Angelo, TX on Oct 28, 2015

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About the Hilton Garden Inn San Antonio At The Rim

Location 5730 Rim Pass, San Antonio, TX 78257

Property Features

Hilton Garden Inn San Antonio At The Rim offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 3988 square feet (370 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn San Antonio At The Rim. An area shuttle within 5 mi and a theme park shuttle are free. Free self parking is available. A complete renovation of Hilton Garden Inn San Antonio At The Rim was completed in 2015. This 3-star San Antonio hotel is smoke free.

  • 137 guestrooms or units
  • 5 levels
  • 3988 sq ft of conference space
  • 370 sq m of conference space
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: San Antonio International Airport (SAT) (22.5 km / 14 mi)
  • Property shuttles: Free area shuttle within 5 mi and theme park shuttle
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Hilton Garden Inn San Antonio At The Rim offers 137 shared accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Accommodations are shared
  • Pillowtop beds
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Bathtub or shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 13.95 for adults and USD 8.95 for children (approximately)
  • Late check-in fee for check-in between 12:30 AM and 6:00 AM (amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn San Antonio Rim Hotel
  • Hilton Garden Inn Rim Hotel
  • Hilton Garden Inn San Antonio Rim
  • Hilton Garden Inn Rim
  • Hilton San Antonio At The Rim
  • Hilton Garden Inn San Antonio At The Rim Hotel
  • Hilton Garden Inn San Antonio At The Rim San Antonio
  • Hilton Garden Inn San Antonio At The Rim Hotel San Antonio

You should know

  • The seasonal pool will open in January and close in December.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.