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4.5 out of 5

"Great place to stay " More

By a verified traveler on Thu 11 Jan 2024

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Hotel Description

4-star family-friendly hotel near Shops at Rivercenter, connected to the convention center

Central San Antonio getaway

A stay at this Downtown San Antonio hotel places you steps from LEGOLAND® Discovery Center and within a 5-minute walk of Shops at Rivercenter. Yanaguana Garden and Playground and Tower of the Americas are also within half a mile (1 km).

Family-friendly fun

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Families will appreciate the arcade/game room and onsite laundry facilities. Enjoy the 24-hour gym and perks like free WiFi.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max
$176* Per night/room Mar 30 - Mar 31

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Hyatt San Antonio River Walk ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Hyatt San Antonio River Walk

Everyone (12) Couples (3) Family (6)
5 out of 5
Great place to stay

Posted by on Jan 11, 2024

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Comment from Hotel Management

Jan 15, 2024 by Will P

Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

5 out of 5
Next to River Walk

Posted by , from BAKERSFIELD on Jan 1, 2024

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Comment from Hotel Management

Feb 1, 2024 by Will P

Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

5 out of 5

Posted by , from MONROE on Oct 19, 2023

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Comment from Hotel Management

Nov 8, 2023 by Will

Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

5 out of 5
Very nice hotel

Posted by on Aug 26, 2023

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Comment from Hotel Management

Aug 28, 2023 by Taylor

Thank you for your review, Bernardo! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!

5 out of 5
I was checked into the hotel at 3 am after many hours on the train and for a early check fee I got a nice room. It was a big relief. Thank you

Posted by on Jun 11, 2023

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Comment from Hotel Management

Jun 12, 2023 by Taylor

Thank you for your review! We appreciate you letting us know about your experience. We hope you'll come back again soon!

5 out of 5

Posted by on May 14, 2023

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Comment from Hotel Management

Jun 5, 2023 by Taylor

Thank you for your review! We appreciate you letting us know about your experience. We hope you'll come back again soon!

5 out of 5
Everything was excellent.

Posted by , from Tomball on Mar 27, 2023

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Comment from Hotel Management

Apr 10, 2023 by Grand Hyatt San Antonio

Thank you for your review! We appreciate you letting us know about your experience. We hope you'll come back again soon!

3 out of 5
The property was conveniently located for my purpose of being in town. There are no perks for staying at this hotel other than it was next to the venue my kid had to attend. Price gouging at its finest.

Posted by on Feb 27, 2023

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Comment from Hotel Management

Mar 2, 2023 by Grand Hyatt San Antonio

Thank you, for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Grand Hyatt San Antonio experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.

5 out of 5
Convenient to the Riverwalk, tower of the Americas, The Alamo etc.

Posted by on Feb 26, 2023

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Comment from Hotel Management

Mar 1, 2023 by Grand Hyatt San Antonio

Thank you for your review! We appreciate you letting us know about your experience. We hope you'll come back again soon!

5 out of 5

Posted by on Feb 12, 2023

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About the Grand Hyatt San Antonio River Walk

Location 600 E Market St, San Antonio, TX 78205

Property Features

Grand Hyatt San Antonio River Walk offers its guests an outdoor pool and a 24-hour health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 115000 square feet (10684 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a vending machine are also featured at the family-friendly Grand Hyatt San Antonio River Walk. Parking is available for a fee. This 4-star San Antonio hotel is smoke free.

  • 1 building
  • 1003 guestrooms or units
  • 24 levels
  • Meeting rooms
  • 115000 sq ft of conference space
  • 10684 sq m of conference space
  • Built in 2008
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: San Antonio Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Grand Hyatt San Antonio River Walk offers 1003 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:00 AM to 11:00 AM.

Perks Coffee and More - Onsite coffee shop. Open 24 hours.

Bar Rojo - Onsite cocktail bar.

Ruth's Chris - This steakhouse serves breakfast, lunch, and dinner. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per week, plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Pet policy: 1 dog weighing maximum 50 pounds or 2 dogs with a combined weight of maximum 75 pounds are permitted. The listed pet cleaning fee applies only to stays of 7 nights or more; for stays of 30 or more nights a cleaning fee will be assessed at the hotel's discretion.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. Guests can access their rooms with a mobile device.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 17
  • Guests will receive an email with special check-in instructions
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 8–25 for adults, and USD 2–10 for children
  • Self parking fee: USD 45 per night (in/out privileges)
  • Valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per week plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Service fee: USD 3 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt San Antonio
  • Grand Hyatt San Antonio Hotel
  • San Antonio Grand Hyatt
  • Grand Hyatt San Antonio Hotel San Antonio
  • Hyatt San Antonio
  • San Antonio Hyatt
  • San Antonio Grand Hyatt
  • Hyatt San Antonio
  • San Antonio Hyatt

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-Certified Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.