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"Everything was nice and clean and they have a great free breakfast buffet! " More

By a verified traveler on Thu 28 Jun 2018

Hotel Description

3.5-star hotel near South Texas Medical Center

Near the airport

You'll be within 3 miles (5 km) of South Texas Medical Center and 6 miles (10 km) of North Star Mall with a stay here. Also within 9 miles (15 km) are San Antonio Zoo and Aquarium and Six Flags Fiesta Texas.

Renovated in 2017

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 4 conference rooms, 24-hour business center, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy free perks like cooked-to-order breakfast and free self parking.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 217 guestrooms also offer balconies and flat-screen TVs with cable channels. WiFi, wired Internet, and refrigerators are also available.

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max
$117* Per night/room Nov 17 - Nov 18

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites San Antonio NW ratings based on 42 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites San Antonio NW

Everyone (12) Family (5)
5 out of 5

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Anthony Spears - General Manager

Thanks for staying with us!

3 out of 5
Staff is friendly/accommodating and breakfast is awesome! The hotel is in bad shape with musty smell in rooms, clogged drains, dirty sofa and outdated and worn furniture. I’ve stayed at many Hilton hotels and it seems like the older ones don’t get taken care of as well as they could be. For $250 a night for the 2 bedroom suite, we just expected a cleaner, nicer stay.

Posted by on Jul 18, 2019

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Comment from Hotel Management

Jul 19, 2019 by Anthony Spears - General Manager

I am sorry you were disappointed with your stay. I hope you spoke with someone at the front desk during your stay. Thank you for the comments regarding the staff and breakfast.

5 out of 5
The fact that the check-in was EASY and right after check in “Happy Hour” started. Then in the morning, breakfast is PERFECT, just about everything you can think of. This hotel is PERFECT!!!

Posted by on May 27, 2019

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Comment from Hotel Management

May 28, 2019 by Anthony Spears - General Manager

Thanks for staying with us and for the 5 0f 5 rating! We are pleased you had a great experience with us. We hope to see you again soon!

3 out of 5

Posted by on May 26, 2019

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Comment from Hotel Management

May 28, 2019 by Anthony Spears - General Manager

Thanks for staying with us and for rating your experience. Our goal is to achieve a 5 out of 5 every time, I am sorry this wasn't the case during your stay. Please let me know if there was anything we could have done better.

5 out of 5

Posted by on May 9, 2019

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Comment from Hotel Management

May 9, 2019 by Anthony Spears - General Manager

Thanks for staying with us and for the 5 of 5 STAR ranking! We hope to see you again soon!

3 out of 5
Our room was not ready for check in. Worked with excellent staff to remedy situation. Would stay at the NW Embassy again.

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by Anthony Spears - General Manager

Thanks for taking time to share your experience and for staying with us. We hope to see you again soon.

2 out of 5
Love the evening receptions, unfortunately having to wait for our room to be ready after a 5 hour drive was extremely frustrating and to make things worse our room had trash when we went in

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 15, 2019 by Anthony Spears - General Manager

Please accept my apologies for your experience. I can assure you this is not the norm at our hotel. I can certainly understand and agree after driving for 5 hours and having to wait for your suite. I hope this did not hamper your experience too much. Again, thanks for staying with us.

5 out of 5
Love, love embassy suites, stay in them any chance i get.

Posted by on Mar 11, 2019

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Comment from Hotel Management

Mar 12, 2019 by Anthony Spears - General Manager

WOW, thanks for the 5 of 5 ranking. We appreciate your feedback and thank you for staying with us.

4 out of 5

Posted by on Dec 25, 2018

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Comment from Hotel Management

Dec 26, 2018 by Anthony Spears - General Manager

Thanks for staying with us and for the 4 STAR. We hope to see you again soon!

5 out of 5
Everything was nice and clean and they have a great free breakfast buffet!

Posted by on Jun 28, 2018

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Comment from Hotel Management

Jun 28, 2018 by Anthony Spears - General Manager

Wonderful!! Glad to hear you had a great time with us. Thanks for the 5 STAR rating.

About the Embassy Suites San Antonio NW

Location 7750 Briaridge Dr, San Antonio, TX 78230

Property Features

Embassy Suites San Antonio NW offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. You'll find a 24-hour business center on site. There are 4 meeting rooms available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites San Antonio NW. A roundtrip airport shuttle is free (available on request). Self parking is free. A complete renovation of Embassy Suites San Antonio NW was completed in May 2017. This 3.5-star San Antonio hotel is smoke free.

  • 1 building
  • 217 guestrooms or units
  • 8 levels
  • 5600 sq m of conference space
  • Built in 1979
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Separate living room
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: San Antonio, TX (SAT-San Antonio Intl.) (8.9 km / 5.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Embassy Suites San Antonio NW offers 217 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations offer separate living rooms and include sofa beds. 42-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Plaza Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Airport shuttle service is available on request from 7 AM to 10:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 7 AM to 10:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 275 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.95 (rates may vary)
  • Fee for in-room wired Internet: USD 10.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 10.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 10.95 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites NW
  • Embassy Suites NW Hotel San Antonio
  • Embassy Suites NW San Antonio
  • Embassy Suites San Antonio NW
  • Embassy Suites San Antonio NW Hotel
  • San Antonio Embassy Suites
  • Embassy Suites San Antonio
  • Embassy Suites NW Hotel
  • Embassy Suites San Antonio NW Hotel
  • Embassy Suites San Antonio NW San Antonio
  • Embassy Suites San Antonio NW Hotel San Antonio

You should know

  • Embassy Suites San Antonio NW offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.