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"Staff is friendly/accommodating and breakfast is awesome! The hotel is in bad shape with musty smell in rooms, clogged drains, dirty sofa and outdated ... " More

By a verified traveler on Thu 18 Jul 2019

Hotel Description

3.5-star hotel near South Texas Medical Center

Near the airport

You'll be within 3 miles (5 km) of South Texas Medical Center and 6 miles (10 km) of North Star Mall with a stay here. Also within 9 miles (15 km) are The Rim Shopping Center and Six Flags Fiesta Texas.

Renovated in 2017

This hotel features an indoor pool and a spa tub. Traveling on business? Take advantage of the 4 conference rooms, as well as express check-out and WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 217 guestrooms also offer balconies and flat-screen TVs with cable channels. WiFi, wired Internet, and refrigerators are also available. Weekly housekeeping is available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$106* Per night/room Jun 28 - Jun 29

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton San Antonio NW I-10 ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton San Antonio NW I-10

Everyone (8) Family (7)
1 out of 5
Check in at 3 and my room was not giving to me until 6pm

Posted by on Mar 7, 2021

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Comment from Hotel Management

Mar 8, 2021 by Embassy Suites Northwest

I am so sorry your room was not ready upon your arrival. We will address it with the team.

4 out of 5

Posted by on Aug 20, 2020

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Comment from Hotel Management

Aug 24, 2020 by Embassy Suites Northwest

Thank you for the 4 out of 5 score. We appreciate you staying with us.

5 out of 5

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Anthony Spears - General Manager

Thanks for staying with us!

3 out of 5
Staff is friendly/accommodating and breakfast is awesome! The hotel is in bad shape with musty smell in rooms, clogged drains, dirty sofa and outdated and worn furniture. I’ve stayed at many Hilton hotels and it seems like the older ones don’t get taken care of as well as they could be. For $250 a night for the 2 bedroom suite, we just expected a cleaner, nicer stay.

Posted by on Jul 18, 2019

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Comment from Hotel Management

Jul 19, 2019 by Anthony Spears - General Manager

I am sorry you were disappointed with your stay. I hope you spoke with someone at the front desk during your stay. Thank you for the comments regarding the staff and breakfast.

5 out of 5
The fact that the check-in was EASY and right after check in “Happy Hour” started. Then in the morning, breakfast is PERFECT, just about everything you can think of. This hotel is PERFECT!!!

Posted by on May 27, 2019

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Comment from Hotel Management

May 28, 2019 by Anthony Spears - General Manager

Thanks for staying with us and for the 5 0f 5 rating! We are pleased you had a great experience with us. We hope to see you again soon!

3 out of 5

Posted by on May 26, 2019

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Comment from Hotel Management

May 28, 2019 by Anthony Spears - General Manager

Thanks for staying with us and for rating your experience. Our goal is to achieve a 5 out of 5 every time, I am sorry this wasn't the case during your stay. Please let me know if there was anything we could have done better.

5 out of 5

Posted by on May 9, 2019

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Comment from Hotel Management

May 9, 2019 by Anthony Spears - General Manager

Thanks for staying with us and for the 5 of 5 STAR ranking! We hope to see you again soon!

3 out of 5
Our room was not ready for check in. Worked with excellent staff to remedy situation. Would stay at the NW Embassy again.

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by Anthony Spears - General Manager

Thanks for taking time to share your experience and for staying with us. We hope to see you again soon.

2 out of 5
Love the evening receptions, unfortunately having to wait for our room to be ready after a 5 hour drive was extremely frustrating and to make things worse our room had trash when we went in

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 15, 2019 by Anthony Spears - General Manager

Please accept my apologies for your experience. I can assure you this is not the norm at our hotel. I can certainly understand and agree after driving for 5 hours and having to wait for your suite. I hope this did not hamper your experience too much. Again, thanks for staying with us.

5 out of 5
Love, love embassy suites, stay in them any chance i get.

Posted by on Mar 11, 2019

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Comment from Hotel Management

Mar 12, 2019 by Anthony Spears - General Manager

WOW, thanks for the 5 of 5 ranking. We appreciate your feedback and thank you for staying with us.

About the Embassy Suites by Hilton San Antonio NW I-10

Location 7750 Briaridge Dr, San Antonio, TX 78230

Property Features

Embassy Suites by Hilton San Antonio NW I-10 offers its guests an indoor pool and a spa tub. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have WiFi and wired Internet for a fee. Event space at this hotel measures 5600 square feet (520 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton San Antonio NW I-10. Self parking is free. A complete renovation of Embassy Suites by Hilton San Antonio NW I-10 was completed in May 2017. This 3.5-star San Antonio hotel is smoke free.

  • 1 building
  • 217 guestrooms or units
  • 8 levels
  • 5600 sq ft of conference space
  • 520 sq m of conference space
  • Built in 1979
  • To-go breakfast (free)
  • Manager's reception (free)
  • Deli
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: San Antonio International Airport (SAT) (8.9 km / 5.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Embassy Suites by Hilton San Antonio NW I-10 offers 217 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate living rooms and are furnished with double sofa beds. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This San Antonio hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Private balcony
  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Nearby Activities

An indoor pool and a spa tub are on site.

Guests under 18 years old are not allowed in the fitness facility.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards, debit cards, and cash

Parties and events are allowed on site

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds. This property accepts credit cards, debit cards, and cash. Parties and events are allowed on site. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC), Ecolab (3rd party expert - Global), and SafeStay (AHLA - USA).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Events/parties allowed
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per accommodation, per day
  • 1.25 percent tourism fee will be charged
  • A damage deposit of USD 25.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.95 (rates may vary)
  • Fee for in-room wired Internet: USD 10.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 10.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 10.95 (rates may vary)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites NW
  • Embassy Suites NW Hotel San Antonio
  • Embassy Suites NW San Antonio
  • Embassy Suites San Antonio NW
  • Embassy Suites San Antonio NW Hotel
  • San Antonio Embassy Suites
  • Embassy Suites San Antonio
  • Embassy Suites NW Hotel
  • Embassy Suites San Antonio NW
  • Embassy Suites by Hilton San Antonio NW I-10 Hotel
  • Embassy Suites by Hilton San Antonio NW I-10 San Antonio
  • Embassy Suites by Hilton San Antonio NW I-10 Hotel San Antonio

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.