4/10 Poor
James, House Springs
Traveled with partner
Nov 21, 2023
Disliked: Staff & service, amenities, property conditions & facilities
We were told breakfast was included when we checked in, when we checked out we were billed for it. When I confronted the manager she literally went on their Expedia site and changed it to not included breakfast, right in front of me! When I reserved my bungalow I was told only the largest was available, 2 people in a sleep 7, so I reserved it, the property was not sold out. I was told because I had the one that has a kitchen I had to pay for breakfast because I could have cooked my own! I don't vacation and rent the most expensive villa to cook for myself. Also the TV did not work while we were there, could not sign into NetFlix or Prime, NO english channels and staff could not fix it. There is no A/C in living room/kitchen where you want to hang out, only in bedrooms, so you have to just lay in bed when your'e not out or it's raining. I brought up multiple inconsistent immenities and she would just change the wording on their Expedia site as I spoke. They would not even offer a discount on breakfast to get a better review, they just ignored me, typical French. They are obviously new to hospitality and are not interested in making a customer a happy or a return customer. Also we are both handicapped and staff were aware of it since we use canes and cannot walk well, not once did staff offer to help us with unloading or loading luggage. We do not recommend this place. If you have reservations I would think twice and rebook somewhere else.