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"Helpful staff and the Motel was clean " More

By a verified traveler on Fri 07 Jan 2022

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Hotel Description

4-star guestrooms with comfy beds

Near the airport

Stay at this Salt Lake City hotel and you'll be within 9 miles (15 km) of Vivint Smart Home Arena and City Creek Center. Also within 9 miles (15 km) are Temple Square and Maverik Center.

Free shuttle, parking

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 10 conference rooms, 24-hour business center, and free airport shuttle. Guests will appreciate free perks like free self parking and WiFi in public areas.

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$105* Per night/room Dec 9 - Dec 10

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Bi-Level with Table)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel Salt Lake City Airport ratings based on 25 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Salt Lake City Airport

Everyone (14) Couples (5) Family (7)
1 out of 5
The staff was very rude from the moment we walked in. I called ahead of time to see if we could enter our room before check-in and the lady who I spoke to said it was fine as long as the room was ready. I also asked about how much the refundable deposit was and was told in would be 50$. Upon arriving the front clerk was very rude and laughed in my husbands face and stated that no hotel was ran that way and she would be charging us a 50$ check in fee for early arrival. She also informed us that the deposit was 30$ a night instead of the 50$ refundable deposit. We agreed because we had just drove 14hrs and needed rest. we also experienced a rude bartender who seemed bothered that we got a pack of tea and sugar (which was free to guests) when we asked about the breakfast buffet she had no interest in even giving us information. On top of that the room shower leaked on the bathroom floor and we had to use towels for the floor because there was water everywhere. We woke up to being itchy and upon looking there was black ants on the floor. The staff ruined the experience. I truly can’t understand why any sensible person would hire such rude people who are so unwilling to give kindness and costumer service.

Posted by on Nov 26, 2022

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5 out of 5

Posted by , from IRVINE on Aug 20, 2022

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5 out of 5

Posted by on May 23, 2022

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4 out of 5

Posted by , from Idaho Falls on Apr 10, 2022

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5 out of 5
Helpful staff and the Motel was clean

Posted by on Jan 7, 2022

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Comment from Hotel Management

Jan 9, 2022 by Josie

Thank you for staying with us.

5 out of 5

Posted by on Jan 6, 2022

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3 out of 5
Stayed on our way up and back to Idaho .. On the way up was surprised with a $50 charge for dog (no mention on website or when making reservation) Although the room was nice .. the lock would not allow you to leave and close the door behind you .. it was broken .. On the way back .. surprised with $60 charge for the dog (why more? no explanation) ,, Coffee maker in room was broken (looks like they knew it and didn't replace) .. when reported, no concern given .. Although says is dog friendly, no real place to take dog for walk. Also, they take a $30 fee on cc in case of incidentals .. there are no incidentals you could do (no room service) snack area must pay when there, same with Bar (restaurant was not open) .. would not go there again ..

Posted by , from SAN RAMON on Nov 28, 2021

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Comment from Hotel Management

Jan 14, 2022 by Customer Service

We appreciate your feedback, Debra. We regret your stay was anything less than ideal. It's unfortunate to hear of the challenges you had with the lock on your door and broken coffee maker. Our pet fee is a non refundable charge for $50.00 listed on all websites we are aware of. If you have been charged incorrectly, we would be happy to refund you if you reach out to us. Incidental hold (not fee) allows our guests to charge items to their room in several outlets (restaurant for breakfast, coffee shop, bar, and snack shop. There is a 1 mile path that surrounds a lake directly behind the hotel that we suggest our guests walk their dogs. We hope to share a more positive experience with you in the future.

1 out of 5

Posted by on Oct 24, 2021

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5 out of 5
The cookies Doubletree always provide

Posted by on Aug 24, 2021

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5 out of 5

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 10, 2019 by HotelMgmt

There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

About the DoubleTree by Hilton Hotel Salt Lake City Airport

Location 5151 Wiley Post Way, Salt Lake City, UT 84116

Renovations + Closures

The following facilities or services will be unavailable from November 5 2022 to December 15 2022 (dates subject to change):

  • Swimming pool

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8883 square feet (825 square meters) and includes a conference center. A 24-hour fitness center, multilingual staff, and ski storage are also featured at the business-friendly DoubleTree by Hilton Hotel Salt Lake City Airport. A roundtrip airport shuttle is free at scheduled times. Free self parking is available. This 4-star Salt Lake City hotel is smoke free.

  • 288 guestrooms or units
  • 5 levels
  • 8883 sq ft of conference space
  • 825 sq m of conference space
  • Built in 1980
  • Ski equipment storage
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Salt Lake City Airport offers 288 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Salt Lake City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:00 AM.

Lakeview - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

The Club - This bar specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

DoubleTree by Hilton Hotel Salt Lake City Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Weight limit: 75 lbs
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, Barclaycard, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 18.00 for adults and USD 7.00 for children (approximately)
  • Uncovered extended parking fee: USD 8.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Salt Lake City Airport
  • DoubleTree Hilton Salt Lake City Airport
  • DoubleTree Hotel Salt Lake City Airport
  • DoubleTree Salt Lake City Airport
  • Hilton DoubleTree Salt Lake City Airport
  • Hilton Hotel Salt Lake City Airport
  • Hilton Salt Lake City Airport
  • Doubletree By Hilton Salt City
  • DoubleTree by Hilton Hotel Salt Lake City Airport Hotel
  • DoubleTree by Hilton Hotel Salt Lake City Airport Salt Lake City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.