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PortAventura Hotel Caribe

4.0 star property
Family-friendly 4-star hotel near PortAventura World

Choose dates to view prices

Photo gallery for PortAventura Hotel Caribe

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Property video
Minibar, in-room safe, desk, free cribs/infant beds
5 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Hot Tub
  • Gym
  • Pool
  • Laundry

Explore the area

View in a map
Rambla del Parc, s/n, Salou, 43840
  • Place, Tourist Office of Salou
    ‪10 min walk‬
  • Place, PortAventura World
    ‪11 min walk‬
  • Place, Ferrari Land
    ‪11 min walk‬
  • Airport, Reus (REU)
    ‪10 min drive‬

Room options

View all photos for Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cribs/infant beds

Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Quadruple Room with Access to Amusement Park (2 Adults + 2 Children) + 1 access to Ferrari Land

Minibar, in-room safe, desk, free cribs/infant beds

Quadruple Room with Access to Amusement Park (2 Adults + 2 Children) + 1 access to Ferrari Land

  • Sleeps 2

View all photos for Quadruple Room With Access To Amusement Park (3 Adults + 1 Child) + 1 Access To Ferrari Land

Minibar, in-room safe, desk, free cribs/infant beds

Quadruple Room With Access To Amusement Park (3 Adults + 1 Child) + 1 Access To Ferrari Land

  • Sleeps 3

View all photos for Standard Room with Access to Amusement Park + 1 access to Ferrari Land (1 adult)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room with Access to Amusement Park + 1 access to Ferrari Land (1 adult)

  • Sleeps 1

View all photos for Standard Room with Access to Amusement Park + 1 access to Ferrari Land (2 adults)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room with Access to Amusement Park + 1 access to Ferrari Land (2 adults)

  • Sleeps 2

View all photos for Standard Room with Access to Amusement Park + 1 access to Ferrari Land (3 adults)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room with Access to Amusement Park + 1 access to Ferrari Land (3 adults)

  • Sleeps 3

View all photos for Standard Room with Access to Amusement Park + 1 access to Ferrari Land (4 adults)

Minibar, in-room safe, desk, free cribs/infant beds

Standard Room with Access to Amusement Park + 1 access to Ferrari Land (4 adults)

  • Sleeps 4

View all photos for Triple Room with Access to Amusement Park (2 Adults + 1 Child) + 1 access to Ferrari Land

Minibar, in-room safe, desk, free cribs/infant beds

Triple Room with Access to Amusement Park (2 Adults + 1 Child) + 1 access to Ferrari Land

  • Sleeps 2

About the neighborhood

Salou

Close to the beach.You'll find Tourist Office of Salou and Municipal Park within a 15-minute walk of this Salou hotel. Illuminated Fountain and Llevant Beach are also within 2 miles (3 km).

What's nearby

  • Tourist Office of Salou - 10 min walk - 0.5 miles
  • PortAventura World - 11 min walk - 0.6 miles
  • Ferrari Land - 11 min walk - 0.6 miles
  • Illuminated Fountain - 16 min walk - 0.9 miles
  • Lumine Mediterránea Beach Club & Golf Community - 4 min drive - 1.1 miles

Getting around

  • Salou Port Aventura Station - 10 min walk
  • Barcelona El Prat Airport (BCN) - 78 min drive

Restaurants

  • ‪Buffet Bohio - ‬3 min walk
  • ‪Cafe Saula - ‬4 min drive
  • ‪Mediterrània - ‬4 min drive
  • ‪Puerto Viejo - ‬3 min walk
  • ‪Roadhouse - ‬12 min walk

About this property

PortAventura Hotel Caribe

Family-friendly 4-star hotel near PortAventura World
PortAventura Hotel Caribe offers its guests a water park (surcharge), an indoor pool, and a hot tub. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A children's pool, a seasonal outdoor pool, and a fitness center are also featured at the family-friendly PortAventura Hotel Caribe. Limited free parking is available on a first-come, first-served basis.

This 4-star Salou hotel is smoke free.

  • 497 guestrooms or units
  • 3 levels
  • 15 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2003
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
PortAventura Hotel Caribe offers 497 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Salou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Interior
PortAventura Hotel Gold River
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, 782 reviews
$142 nightly
The price is $159
Dec 11 - Dec 12
Total with taxes and fees
PortAventura Hotel Gold River

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Theme park character encounters
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 18 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Theme park character encounters
  • Water park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.
Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information.
All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; hot tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts major credit cards, Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property uses solar energy.

Property Registration Number HT-000772

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This hotel caters to LGBTQ+ guests.
  • The seasonal pool will open in April and close in October.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

PortAventura Caribe
PortAventura Caribe Salou
PortAventura Hotel Caribe Salou
Hotel Caribe Salou
Caribe Hotel Salou

Frequently asked questions

How close is PortAventura Hotel Caribe to the airport?

PortAventura Hotel Caribe is 6.3 mi (18-min drive) away from the Reus (REU) airport, the closest popular airport to the property.

Does PortAventura Hotel Caribe have an airport shuttle?

Airport shuttle services are not available at PortAventura Hotel Caribe.

How close is PortAventura Hotel Caribe to the beach?

This hotel is 5.8 mi (19-min drive) from Cambrils Beach and 0.9 mi (7-min drive) from Llevant Beach. Don't forget your sunscreen!

Does PortAventura Hotel Caribe offer free breakfast?

Free breakfast isn’t provided at PortAventura Hotel Caribe, but buffet breakfast is offered for a fee of EUR 18 per person. It's available every day from 8:00 AM to 10:30 AM.

Is there a casino at PortAventura Hotel Caribe?

No, there is no casino at this hotel.

What time is check-in at PortAventura Hotel Caribe?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at PortAventura Hotel Caribe?

This hotel offers free self parking.

Does PortAventura Hotel Caribe have a pool?

PortAventura Hotel Caribe features an indoor pool, a seasonal outdoor pool, and a children's pool.

Does PortAventura Hotel Caribe have a restaurant?

PortAventura Hotel Caribe is home to Buffet Bohio, which features international cuisine.

Does PortAventura Hotel Caribe have a spa?

There are no spa services available at this hotel.

How close is PortAventura Hotel Caribe to downtown Salou?

PortAventura Hotel Caribe is 0.9 mi away from Salou.

Reviews

PortAventura Hotel Caribe Reviews

8.2

Very Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 208 out of 575 reviews
Rating 8 - Good. 229 out of 575 reviews
Rating 6 - Okay. 88 out of 575 reviews
Rating 4 - Poor. 33 out of 575 reviews
Rating 2 - Terrible. 17 out of 575 reviews

Reviews

10/10 Excellent

Miguel Angel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hitel
Stayed 1 night in Sep 2025

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Having the hotel makes the park experience more fun. I wish I had known about the water park not being included first though.
Stayed 1 night in Aug 2025

10/10 Excellent

Graeme

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family holiday with kids and grandparents, perfect location for parks, Friendly staff and dining options both in and out of park easy to use
Stayed 4 nights in Aug 2025

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 7 nights in Aug 2025

10/10 Excellent

Gerald

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Muy bueno, dejo algunas sugerencias para mejorar

La estadia ha sido buena en general, estuvimos alojados 4 noches una familia con dos niños. Las comidas de media pensión son excelentes, nuy variada y bien hecha. Las instalaciones tambien son buenas, excepto las caminaderas que son estrechas y algunas de piedra dificil de rodae con maleta grande. Las habitaciones son amplias, cómodas y bien climatizadas. Sin embargo, hay aspectos que pueden mejorar: la limpieza deja a desear, a pesar de hacer el cuarto, en el baño no se hace una buena limpieza del el piso y los basureros no se cambian. Tuvimos que llamar a recepción al llegar del parque en la noche para que envien a alguien a llevarse la basura. Por otra parte, el parque queda a 15 minutos a pie desde la recepción, al sol y por el camino del estacionamiento, podrian hacer una caminadera o disponibilizar un transporte rotativos.
Stayed 4 nights in Jul 2025

6/10 Okay

Sarah

Traveled with family
Liked: Staff & service
Nothing going on at the hotel, restaurants weren’t open, no entertainment! 2 lovely pool areas with not enough umbrellas and one without access to a bar. The hotel itself is nice, staff are friendly and it’s convenient for both the parks and Salou centre.
Stayed 7 nights in Jul 2025

8/10 Good

Owen, Reading

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic for PortAventura as you can get tickets for each day of your stay including one Ferrari Land evening. The only negative was incredibly noisy local school children on school trips who have been making a racket during the night and were queue jumping in the park. The hotel is absolutely lovely and I'd recommend it. The 30th anniversary deal is absolutely fantastic value.
Stayed 7 nights in Jun 2025

6/10 Okay

Rob

Traveled with family

Generally good and reasonable price but basic

Reasonably priced, nice pools, but quite basic and not 4 star in my opinion. Basic rooms that are tired with smelly and basic bathrooms. Sunloungets by the pool are old plastic loungers and uncomfortable. Strange rules like you cannot wear sunglasses in the pool unless you have bands around your head to keep them in place. Never experienced this anywhere in the world. Lifeguards enforce this rule, I guess for safety, yet you allow guests to have glassware at the side of the pool? People drinking beer out of glass mugs. Crazy! Service at pool bar was poor. 25 minutes to get a hot dog, and then the drinks machine wasn’t working. Also, they advertise a gym but it doesn’t open until 6pm!? What!? Ridiculous. Most people workout on a morning so this is a stupid rule and as such meant I could not use the gym. False advertising. I would not go back, instead I’d probably go to the main PortAventura hotel which I think is much better and worth the extra money.
Stayed 2 nights in Jun 2025

8/10 Good

Maria

Stayed 3 nights in May 2025

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel setting, very chilled. Check-in was slow. Cheap Estrella! What's not to love.
Stayed 1 night in Jun 2025

8/10 Good

Anthon Roy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very clean property, with sone oddities. Difficult to find snacks specifically water after bars close in the evening. We struggled to find a vending machine that sold any soft drinks or water, cigarettes and park tickets were available though. Also there us an indiorbpool, but was closed until 18:00pm and was an extra charge of €10 per person. Otherwise generally nice pools with a man made beach.
Stayed 2 nights in May 2025

4/10 Poor

IRENE, Merritt Island

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The old hotel,beds are uncomfortable and bedding clothes is very worn out and not looking or smelling fresh. Food is expensive and bad quality as well.Not recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Claucio Bernardino Figueiredo da Costa

Stayed 3 nights in Sep 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quite quiet during the day, it seems most people were in the parks, this meant not much choice for food or drinks in hotel during the day. But loved the connection to the parks and being able to walk just 15mins to be in Portaventura, but also option to walk to the beach in around 15minutes too. Best Portaventura hotel in terms of distance from beach. Best of both worlds.
Stayed 3 nights in Aug 2024

8/10 Good

melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room dated but clean. Breakfast average , we arrived late the night before so had to book latest breakfast slot so items ran out.
Stayed 1 night in Sep 2024

8/10 Good

Mark

Liked: Staff & service
Stayed 9 nights in Jul 2024

6/10 Okay

robert

Traveled with family

Good but be aware…..

Checkin was efficient in terms of taking details and giving passes. No detail on the hotel, restaurant, bar and pool was given. I asked what time the hotel restaurants close - was told 10pm. That night we found out only the mobbed buffet restaurant was open. Not an issue if we had known as we would have gone elsewhere. So service at reception needs to be looked at. The hotel pool and communal areas are lovely - the rooms let the hotel down. They need updating and the bathrooms renovated. Towels in the bathroom were threadbare.TV had very few channels, not even bbc worldwide. I would go back, but I’d be wary if the price you pay and what’s open - we travelled in peak (July). Overall a good 3 star option - def not a 4 star as the rooms let the property down.
Stayed 1 night in Aug 2024

10/10 Excellent

Wing Fai Teresa

Traveled with family
Liked: Amenities
The dining choice is limited. Only the buffet area in the hotel no more options. If you want more choice you can hire taxi to nearest restaurant. It will be €14-15 oneway
Stayed 3 nights in Aug 2024

4/10 Poor

Juliana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience with this hotel. It is not our first stay here and we had an amazing memories from last time. However, this time it was a complete fail. First of all, rooms are so outdated and worn. In the first room sockets and table lamps were not working. We asked to change the room and got the room with not working shower and falling metal handles. Secondly, rooms are dirty. We stayed 5 nights and the floor was not properly mopped in any of them. All furniture was dusty and filthy. Overall impression of the hotel was - old and worn. Doesn’t worth the money at all I have mixed feelings about service. Some people were trying to help but the effectiveness of their help was poor. Most people do not speak English (however the description of the hotel suggests they speak many languages). The check in was horrible, we shall wait for our room for half an hour after check in time. Next day before we moved to another room, we were kinda “homeless” until 3.30pm. Which I don’t believe was fair as we paid for this time to have access to the room and not just to stay in limbo. Of course, we did not receive any of the VIP benefits. No discount was applied or even offered. No room upgrades. It was funny as we checked Expedia and saw rooms available but reception ignored it and said - no, we cannot give them. Well, then do not promise upgrades. And a very small thing. No transfer to the park from the hotel. You need to walk about 15 minutes under the sun. Small but annoying thing
Stayed 5 nights in Aug 2024

6/10 Okay

Sue

Traveled with family
Disliked: Amenities, property conditions & facilities
Was very disappointed with the water feature between the two pools, it was dirty, green sludge, it could have been made beautiful with fountains and illumination, instead it was a breading ground for midges and mosquitos - really spoiled the look and ambiance of the hotel, It was nothing like the pictures portrayed. Was disappointed at having to pay extra to use the water park which cost another 125 Euros on top of what we had already paid. Disappointed that we had to pre-book dinner and breakfast slots, and only had 40 minutes to eat and go for breakfast, and an hour for dinner. Felt like you had to rush your food and get out quickly ready for the next load of people to come in. This also meant, that you had to plan your days around your meal times, which impacted which shows you could or could not get to see in the Parks during the evening. It really did limit our freedom to come and go, it was very restrictive. Spent 20 Euros to store luggage before our rooms were ready - have never had to pay store luggage at any hotels ever before, This was not a genuine 4 star hotel, more like a 3 star, it was a bit run down, the best part was the two swimming pools, but that was it. No entertainment during the day, and only a mini disco at night for children. Accommodation layout reminded us of Butlins chalets.
Stayed 5 nights in Jul 2024

8/10 Good

Avraham

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Porta Ventura and Ferrari Land
Stayed 1 night in Jul 2024

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place to visit hence why this is our 3rd time here.
Stayed 5 nights in Jul 2024

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good food options, clean rooms and facilities and within 15 minutes walk of the theme park. Would book again
Stayed 7 nights in Jul 2024