4/10 Poor
Elmenisa
Traveled with group
Apr 20, 2025
Disliked: Staff & service, amenities, property conditions & facilities
Genuinely not worth the money I paid. Getting what you normally get in all other hotels (even the lower budget options) was a nightmare. The spa staff refused to supply robes and tried to charge us to rent robes - the reception staff then made us aware they should be supplied for free - felt a bit strange for a more expensive hotel.
No still water was supplied to the room - we were given 3 sparkling water bottles when myself and my friend cant drink this - getting our water supplied was such a challenge and required a trip down to reception!!
We ordered chips for room service - we requested nor mal chips and mentioned we could not have truffle - after almost an hour of waiting they bought us Truffle chips so we had to wait and have them bring the normal ones - which were served only half full (looked strange as a portion). The room service waiter also ran away as he handed the plate to my friend at the door.
Overall - for the price we paid DEFINITELY not worth this hotel. I would much rather spend a little more and stay at Edwardian
Elmenisa
Stayed 2 nights in Apr 2025