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Extended Stay America Suites Richmond Innsbrook

2.5-star property
10060 W Broad St, Glen Allen, VA 1-855-201-7819
2.9 out of 5
See all 14 travelocity Reviews

"The building had a odd odor, found a couple bugs near the kitchen area. Room needs to be updated. " More

By a verified traveler on Sun 26 Mar 2023

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Hotel Description

Hotel near Short Pump Town Center in Glen Allen

In shopping district

At this Glen Allen hotel, you'll be within 3 miles (5 km) of Virginia Hospital & Health and 6 miles (10 km) of Short Pump Town Center. Regency Square Mall and Henrico Doctors' Hospital are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the express check-out and onsite conference space. There's a gym on site, and laundry facilities and barbecue grills are also offered.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$79* Per night/room May 19 - May 20

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America Select Suites Richmond Innsbrook ratings based on 14 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Select Suites Richmond Innsbrook

Everyone (9) Family (1)
1 out of 5

Posted by on Apr 2, 2023

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3 out of 5
The building had a odd odor, found a couple bugs near the kitchen area. Room needs to be updated.

Posted by on Mar 26, 2023

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Comment from Hotel Management

Mar 27, 2023 by Hotel Management

Dear AMANDA, Thank you for staying at our hotel and letting us know we have room for improvement. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. Although we believe some of these instances were isolated, we want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

2 out of 5

Posted by on Mar 27, 2022

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4 out of 5

Posted by on Jul 24, 2021

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1 out of 5
The facility smelled like marijuana, we ended up canceling our reservation due to the fact that we had little kids.

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 19, 2021 by Hotel Management

Thank you for the candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

1 out of 5
They charged me for a extra night and had all sorts of red tape to fix.

Posted by , from Wellesley MA on Aug 26, 2020

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Comment from Hotel Management

Aug 27, 2020 by Hotel Management

Thank you for taking the time to share your review. We are sorry your stay was not a pleasant one and regret the issue you had with the charges. If you have any financial queries, please feel free to reach out to our front desk so that we can assist you further. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management

4 out of 5

Posted by on Jun 21, 2020

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Comment from Hotel Management

Jun 22, 2020 by Hotel Management

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management

5 out of 5
What i liked was the way the bed slept What i didn't like was the smell of the hotel and elevator

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 6, 2020 by Hotel Management

Thank you for posting a review of your stay with us at Extended Stay America. We are happy to know you enjoyed the comfort of our beds and that you had a pleasant time while you were here. However, we regret the smell you experienced during your visit. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

2 out of 5
Dishes were not available and food from the last guest was still in the fridge.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 3, 2020 by Hotel Management

Tom, thank you for your review. We are sorry for the issues you had with the housekeeping. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Please know, kitchenware for your suite is available at the front desk upon request. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management

4 out of 5
Loved the room other than it stunk like dirt somthing awful. Looked clean just smelled bad

Posted by on Feb 5, 2020

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Comment from Hotel Management

Feb 6, 2020 by Hotel Management  

Thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. However, we are sorry for the odor you encountered in your room. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management

About the Extended Stay America Suites Richmond Innsbrook

Location 10060 W Broad St, Glen Allen, VA 23060

Property Features

As a guest of Extended Stay America Select Suites Richmond Innsbrook, you'll find a fitness center, barbecue grills, and a vending machine. WiFi is free in public spaces. The business-friendly Extended Stay America Select Suites Richmond Innsbrook also features laundry facilities, express check-out, and a front-desk safe. Free self parking is available. This Glen Allen hotel is smoke free.

  • 92 guestrooms or units
  • 3 levels
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Front-desk safe
  • BBQ grill(s)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Select Suites Richmond Innsbrook offers 92 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations. This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Shower and tub combination
  • Housekeeping (weekly)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 9:00 AM - 10:00 PM. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 9:00 AM - 10:00 PM.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 9:00 AM
  • Front desk closes daily at 10:00 PM
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Innsbrook
  • Extended Stay America Richmond Innsbrook
  • Extended Stay America Richmond Innsbrook Aparthotel
  • Extended Stay America Richmond Innsbrook Aparthotel Glen Allen
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  • Hotel Extended Stay America - Richmond - Innsbrook Glen Allen
  • Glen Allen Extended Stay America - Richmond - Innsbrook Hotel
  • Hotel Extended Stay America - Richmond - Innsbrook
  • Extended Stay America - Richmond - Innsbrook Glen Allen
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  • Extended Stay America Richmond Hotel
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  • Extended Stay America Richmond Innsbrook
  • Extended Stay America Suites Richmond Innsbrook
  • Extended Stay America Select Suites Richmond Innsbrook Hotel

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.