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PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

4.0 star property
Family-friendly 4-star resort near PortAventura World

Choose dates to view prices

Photo gallery for PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

2 outdoor pools, pool umbrellas, sun loungers
Lobby
Daily buffet breakfast for a fee
Lobby
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Breakfast available
  • Pool
  • Laundry
  • Housekeeping

Explore the area

Map
Rambla Del Parc s/n, Salou, 43840
  • PortAventura World
    ‪8 min walk‬
  • Ferrari Land
    ‪9 min walk‬
  • Cala Font Beach
    ‪6 min drive‬
  • Reus (REU)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

1 bedroom, in-room safe, desk, free cribs/infant beds

Standard Room, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

1 bedroom, in-room safe, desk, free cribs/infant beds

Standard Room, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

10.0 out of 10
Exceptional
(2 reviews)
  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

1 bedroom, in-room safe, desk, free cribs/infant beds

Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

9.4 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

1 bedroom, in-room safe, desk, free cribs/infant beds

Standard Room, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

8.0 out of 10
Very good
(3 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

1 bedroom, in-room safe, desk, free cribs/infant beds

Standard Room, 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket) | 1 bedroom, in-room safe, desk, free cribs/infant beds

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

7.2 out of 10
Good
(9 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Standard Room, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket) | 1 bedroom, in-room safe, desk, free cribs/infant beds

Standard Room, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

8.8 out of 10
Excellent
(5 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Salou

In shopping district.Within a 10-minute walk of this Salou resort, you'll find PortAventura World and Ferrari Land. Also, PortAventura Caribe Aquatic Park is within half a mile (1 km) and Tourist Office of Salou is within 2 miles (3 km).
View more Resorts in SalouOpens in a new window

What's nearby

  • PortAventura World - 8 min walk - 0.5 miles
  • Ferrari Land - 9 min walk - 0.5 miles
  • Illuminated Fountain - 19 min walk - 1.0 mile
  • Lumine Mediterránea Beach Club & Golf Community - 4 min drive - 1.5 miles
  • Cala Font Beach - 6 min drive - 2.8 miles

Getting around

  • Salou Port Aventura Station - 7 min walk
  • Barcelona El Prat Airport (BCN) - 74 min drive

Restaurants

  • ‪Racó de Mar - ‬11 min walk
  • ‪Cervecería de l'Estació - ‬12 min walk
  • ‪Black Bull - ‬16 min walk
  • ‪Lazy Wave - ‬16 min walk
  • ‪Gran Café de Salou - ‬6 min drive

About this property

PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Family-friendly 4-star resort near PortAventura World
Some rates at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land, you'll find 2 outdoor swimming pools, a seasonal outdoor pool, and a children's pool. There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

A rooftop terrace, an arcade/game room, and multilingual staff are also featured at the family-friendly PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land. Limited free parking is available on a first-come, first-served basis.

This 4-star Salou resort is smoke free.

  • 501 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 4 bars or lounges
  • Built in 2002
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land offers 501 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Salou resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Catalan, English, French, Russian, Spanish

Similar properties

Exterior

PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

  • Pool
  • Hot Tub
  • Kids pool
  • Parking included
4.0 out of 5, Very Good, 527 reviews
$127 nightly
The price is $143
Jun 30 - Jul 1
Total includes taxes and fees
PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • High chair
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Free theme park shuttle
  • Free uncovered self parking on site
  • Limited onsite parking (max 10 spaces per unit)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 6 to 15 for adults and EUR 6 to 15 for children
  • 2 restaurants
  • 4 bars/lounges
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Games
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay.
Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 6 to 15 for adults, and EUR 6 to 15 for children
  • Towels fee: EUR 15 per person, per stay (or guests may bring their own)
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; hot tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and debit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property uses solar energy.

Property Registration Number HT-000770

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This resort caters to LGBTQ+ guests.
  • The seasonal pool will open in May and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

PortAventura El Paso
PortAventura El Paso Salou
PortAventura Hotel El Paso Theme Park Tickets Included Salou
PortAventura Hotel El Paso Salou
El Paso At Portaventura Hotel
PortAventura Hotel El Paso All Inclusive Salou
PortAventura Hotel El Paso Theme Park Tickets Included
PortAventura El Paso Theme Park Tickets Included Salou
PortAventura El Paso Theme Park Tickets Included
Aventura Paso Theme Park Tick

Frequently asked questions

How close is PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land to the airport?

PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land is 6.2 mi (20-min drive) away from the Reus (REU) airport, the closest popular airport to the property.

How much does it cost to stay at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

As of Jun 20, 2025, prices found for a 1-night stay for 2 adults at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land on Jun 30, 2025 start from $134.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land have an airport shuttle?

Airport shuttle services are not available at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land.

How close is PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land to the beach?

This resort is 6.6 mi (23-min drive) from Cambrils Beach and 1.7 mi (11-min drive) from Llevant Beach. Don't forget your sunscreen!

Does PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land offer free breakfast?

Free breakfast isn’t offered at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land, but buffet breakfast is offered for a fee of between EUR 6 and 15 for adults, EUR 6 and 15 for children. It's available every day from 8:00 AM to 10:30 AM.

Is there a casino at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

No, there is no casino at this resort.

What time is check-in at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

This resort offers free self parking.

Does PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land have a pool?

PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land features 2 outdoor pools and a children's pool.

Does PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land have a restaurant?

PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land is home to El Merida, which features international cuisine.

Does PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land have a spa?

There are no spa services available at this resort.

How close is PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land to downtown Salou?

PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land is 1 mi away from Salou.

PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 147 out of 408 reviews
Rating 8 - Good. 166 out of 408 reviews
Rating 6 - Okay. 55 out of 408 reviews
Rating 4 - Poor. 29 out of 408 reviews
Rating 2 - Terrible. 11 out of 408 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jessica, Los Angeles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our three day stay. The hotel hosted evening activities for kids which was a plus. The unlimited access to Port Aventura was also nice since you can step out of premises to eat at your hotel or in town (25 min walk) by the beach. Overall, great place and experience that I would repeat.
Stayed 3 nights in Dec 2024

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Andrew

Business traveler
Disliked: Cleanliness, property conditions & facilities
Noisy neighbours, dirty floors in room. No iron or ironing board (travelling for work). Close to theme park though!

4/10 Poor

ROBERT

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty with debris on the floor pillows mark with fresh blood stains and sheets to.Mark next to toilet on the wall licking from the toilet to basin Derry with some type of cream.complaining at reception show the pictures responded the cleaner wil com but don’t know when After the cleaner cam just changed the bed sheets not clean the bathroom and the floor came back from the park at around 10pm dident had power to complain again.In the morning have to go to breakfast early wake up at 7 open the hot water of cors was cold waiting 15 minutes still cold went to reception complain about it replaying you have to wait 15 minutes went back to the room after 20 more minutes water start getting hot disappointing
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2024

6/10 Okay

Oleh

Traveled with family and small children
Just old hotel what you need to dust off. Strange system with dinner drinks: staff doesnt explaine to you that coca-cola from automachine is not included and after if you take drinks - they are like seagles come to you and ask you to pay. Very low-level english. Old bathrooms. Nothing special.
Stayed 4 nights in Sep 2024

6/10 Okay

Ellen

Traveled with family
Disliked: Cleanliness, staff & service, room comfort

A good stop for Port Aventura: Top tips included

The hotel is ok, swimming pool is fun, reception area clean and organised and the theme park is amazing so the tickets were what made this stay. A few things to note: The breakfast times were really not right they will give you a 45 min window in which you will spend the first 10 min going in and the last 10 being reminded you need to leave. This was really not explained on arrival and the first day we arrived at half past (thinking we just had to arrive within the timeframe chosen on the app) and immediately being reminded we needed to leave… the park is a good 15 -20 min walk to the park gate. the walking inside the park is insane so be prepared, this hotel does not include early morning entry (those that are inside the park do) and last, our room was ok there were a few cobwebs in the ceiling crevices which meant my children refused to sleep in the top of the bunk bed and we were eaten by mosquitoes (obviously the spiders were not working hard enough ;)) so take repellent. Also, disappointingly our room was about half the size of the room in the main building that some friends had booked directly with port aventura (same class and price, but they had a bigger cleaner room with a reception and sofa) request these in advance if possible. This is a trip for the kids and they loved it so that’s all we really cared for. The hotel has things to improve but as a theme park hotel it did the job.
Stayed 3 nights in Aug 2024

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

All the benefits of all inclusive but not a 4 star

All inclusive option is really not worth, the lunch is basically the snack bar with some extras between 1 and 3. But its limited. Its alive with Mosquitos, with us all been bitten and loads of other people having been bitten. Was there for 10 days sheets never changed. Towels changed daily. Breakfast and dinner run at set times, and you can. Pick the times on the app. But because you only have 40 mins for breakfast and 1 hour for dinner its a rush and the food options are ok if your there for 2 or 3 days if longer dont bother.
Stayed 10 nights in Jul 2024

8/10 Good

Elvira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mum & 12yr old son trip

Check in was a pleasure staff were pleasent. changed room on day 2 as sewer smell got too bad but this was all dealt with swiftly. The bathrooms are spacious didn’t give 5 stars as they do need a refurb in this area. Outside facilities nice but not cleaned as saw 2 days running someone’s rubbish and cereals had been spilt oh and there’s always a nappy isn’t there! Blame guests firstly! There’s places to refill water bottles and a machine providing hot water fyi if not all inclusive it’s good to know! You can store luggage at end of trip for a fee its a wet safe option. Your key card accumulates points at portaventura on purchases worth knowing and must be presented before payment, rooms are cleaned daily and there is always pleasent staff about if you need anything
Stayed 6 nights in Jul 2024

2/10 Terrible

ROBERT

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect staying
Stayed 1 night in Apr 2024

10/10 Excellent

Michele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roller Coaster Holiday

Lovely time and parks were amazing
Stayed 3 nights in Sep 2023

6/10 Okay

hayley

Liked: Staff & service
Disliked: Amenities
Pool was lovely No entertainment at night ( apart from a dancing woodpecker,) which is very poor as 20 minutes away from Salou centre. No need to stay there for more than 4 nights
Stayed 5 nights in Aug 2023

8/10 Good

Tony

Traveled with family
Liked: Staff & service, amenities
Toilets down in main reception where the biggest let down..bit of fresh paint around the place would do no harm..couldn't fault it other than that
Stayed 5 nights in Aug 2022

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Great location to the parks. Friendly, helpful staff. Lovely food. Nice rooms. Could have been a bit more entertaining in the evenings but I guess the park itself compensates for that
Stayed 3 nights in Aug 2022

4/10 Poor

Alex

Traveled with family
Disliked: Staff & service
The property is well situated for the theme park and it is also easy to walk to the beach. Parking was no trouble too. It feels like there are too many visitors staying in the hotel for the number of staff and the facilities offered and both at the theme park and in the hotel, the few staff are completely overwhelmed and not trained in crowd management. It was a holiday of queuing and queuing and queuing surrounded by hot tired people in shabby surroundings. Certainly not 4 stars in my opinion and never to be repeated
Stayed 3 nights in Jul 2022

10/10 Excellent

Mr m t hannan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent family holiday

We had a excellent family holiday, room, pool and food excellent, snack bar food by the pool was so good! Only thing missing is entertainment on a night time, but overall we loved our stay.
Stayed 7 nights in Jul 2022

10/10 Excellent

ELVINAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except the fact that on the check in and check out days there were only 1-2 people manning the reception. This has resulted in 30-40mins wait on check in and check out days. Also, people were just cutting the queue for simple questions or problems about their room but staff didn’t seem to be too bothered which made the wait even longer. Nonetheless, really good food, extremely friendly staff and really good proximity to the park. Can’t go wrong with that! Also you get free park entry on all days you are day - even on your check out day!!
Stayed 3 nights in Jun 2022

4/10 Poor

Andrea

Stayed 1 night in Jul 2022

10/10 Excellent

Anthony

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
As always we love the pool, we love the buffet. Plus near to park and the inclusive tickets. It's great value.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Efficient check in. Good amenities
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

El Paso

Stayed at the hotel previously when all inclusive, rang hotel who advised I could upgrade on arrival to all inc as recently had hotel cancelled but then wouldn’t let me upgrade upon arrival! Although other pre arranged were allowed. We did enjoy our break away and made the most of the hotel/weather
Stayed 7 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Maybe not the best time to go...

What was good: parking, space in the room, staff (especially the cleaning staff and those over the reception), the park, the pool, great breakfast. Not so great: we had to change rooms since the sink was broken, and it was great that we changed but I would have expected an apology for that and maybe some help with the moving. Most restaurants were closed and the options were few - and then the restaurant staff would keep asking you to leave after an hour.
Stayed 3 nights in Jul 2021

6/10 Okay

Lee

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Expected a bit more for the price

Just OK for the price, room is nice and big and pool area is lovely. As others have said, rooms really miss having a small fridge meaning you have to keep buying really expensive water unless you walk the 1km to Salou. Lacked any sort of personal touch for a 4 star hotel. Huge queues at check in and allocated breakfast time slots.
Stayed 2 nights in Jul 2021