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Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$105 per night

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Plus Heritage Inn Rancho Cucamonga/Ontario ratings based on 10 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
3 out of 5

The breakfast needs some work

Cons: The free breakfast
The hotel, staff and rooms and amenities were all fine, no complaints. The free breakfast however really needs work. The eggs were runny or over cooked, the sausage tasted old and the breads available were stale. The cereals were placed in what seemed to be a small grinder that crushed the cereals into tiny pieces and the orange juice tasted like water downed concentrate. I have stayed at other Best Western Plus hotels with great breakfast options and even smaller, lower star hotels with breakfasts that put this location to shame.

Posted by on Oct 24, 2016

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Comment from Hotel Management

Oct 25, 2016 by Frank Fales

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

4 out of 5

Nice hotel close to the San Manuel Amphitheater

Everything was great! hotel, price, parking, cleninnes, breakfast. checking in was a nightmare. Called 3 times to ask what time I could check in and they kept saying to call back between 12-3pm. My even started at 11am and ended up missing half of the event the 1st day due to lack of communication of trying to confirm check in time. Overall great place to stay.

Posted by , from Granada Hills CA on Sep 27, 2016

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Comment from Hotel Management

Sep 29, 2016 by Frank Fales

Thank you for the kind review. We apologize for any confusion on check in times. The official check in time is 3pm. I am happy that you enjoyed your stay with us. I hope you had a great time at your event. Please send our best to you and your loved ones.

5 out of 5

Good location, nice staff!

Pros: It was clean and staff was welcoming and efficient.
Cons: I was only there for a night so I did't see anything to improve.
Location: Shopping, restaurants and outdoor recreation.
I was dropping my daughter off at college and staying here was very convenient to shopping, restaurants and the freeway. The breakfast was very good including fresh fruit and hot items.

Posted by , from Monterey, CA on Aug 28, 2016

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Comment from Hotel Management

Aug 29, 2016 by Frank Fales

We are very pleased you enjoyed your stay with us. Thank you for your kind words. We hope your daughter got off to a great start! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

5 out of 5

Family enjoyed the stay!

Pros: Convenience
Cons: Not applicable
Location: Two shopping malls nearby, a lot restaurants around the neighborhood.
Nice Hotel, nice customers services, nice neighborhood, and very convenient

Posted by , from Saginaw, TX on Aug 4, 2016

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Comment from Hotel Management

by Frank Fales Operation Manager

Your business is very important to us and we value your feedback. We are very fortunate to have so many amenities nearby. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations Manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

1 out of 5

Hotel staff doesn't care

Pros: Cafe
Cons: more pride in staff
Upon arrival, I inspected the room...found the bathroom tub had mold in multiple areas. Obviously a housekeeping AND maintenance issue. I reported it to the front desk, 3 times in 3 days and did not have the issues addressed, at all, until I spoke to the manager, who apologized; however I did not feel that he, along with the previous 3 people, was not too concerned, gave the "standard" apology, 20% room discount and went on their way. I was disgusted with the whole stay. On top of everything, 5am each morning, I was awakened by cigarette smoke. It appears obvious that the housekeeping staff, including the head housekeeper is either in a fog or are blind and have not sense of smell. Additionally the extra blanket in the room was ripped and had holes in it. Pitty, the structure is there, but the care is not

Posted by on Dec 9, 2015

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4 out of 5

Great Mountain View with Many Stores Nearby

Pros: Staff was very pleasant. Breakfast was great. I love hotels that serve you a real breakfast. Rooms were clean and beds was super comfortable.
Cons: The workout room was a let down. Very small and half of the things were broken.
Location: All around great area. Felt safe. Tons of restaurants nearby. Victoria Gardens less than 10 min away-well thought out shopping center.
I would definitely stay here again. From the front counter to the breakfast room staff was awesome. Rooms were clean and comfortable with great views. No street noise and people in the hotel were pretty quiet too. Pool was nice, but the gym was a joke. The location was great. Good restaurants and shopping all nearby. Plenty of parking and felt safe. We were in town for a concert & San Manuel Amphitheater was an easy 15 min drive away. I chose this location because it looked better than anything in San Bernardino and had good reviews. It lived up to the reviews for sure.

Posted by , from Arizona on Oct 16, 2015

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4 out of 5

Very nice hotel. Very quiet.

Pros: Overall it met all of our needs.
Hotel was very clean. Staff was friendly and helpful. Breakfast buffet offered variety. Beds were comfortable.

Posted by on Sep 24, 2015

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5 out of 5

Clean lobby, clean rooms, and freindly staff

I reserved the room as part of a total package and got a better price for the combination than if reserved separately. Flight and Hotel

Posted by , from Anderson, In on Jun 25, 2013

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5 out of 5

Excellent hotel

Great place to stay with very friendly/helpful staff. Very safe location in a nice part of town. Close to lots of outlet malls, shopping and restaurants.\nRooms were quiet, up to date and clean. The laundry room for guests on the main floor was a nice touch and came in handy. Free internet access was alo a bonus. Would stay again when I'm there.

Posted by on Apr 11, 2008

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5 out of 5

nice place

Nice, clean rooms. Good Service. Great breakfast.

Posted by on Jul 22, 2007

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About the Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

Location 8179 Spruce Avenue, Rancho Cucamonga, CA 91730

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking