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4.4 out of 5

"Hotel staff was very friendly and welcoming. We were there for a quick visit to UNC Chapel Hill. Great location to visit the school. Great location fo ... " More

By a verified traveler on Mon 20 Mar 2017

Hotel Description

3.5-star hotel near University of North Carolina

In Chapel Hill

Within 3 miles (5 km) of this Chapel Hill hotel, you'll find Franklin Street and University Mall. Horace Williams House and Coker Arboretum are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free Internet, cable TV

The 168 guestrooms offer free WiFi and free wired Internet, room service, and cable TV. Premium bedding, coffee/tea makers, and free newspapers are also available.

Room, 1 King Bed, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$107* Per night/room Sep 8 - Sep 9

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Chapel Hill Hotel ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Chapel Hill Hotel

Everyone (3)
5 out of 5

Wonderful stay!

Hotel staff was very friendly and welcoming. We were there for a quick visit to UNC Chapel Hill. Great location to visit the school. Great location for shopping. If we need to return there, we will be back to the Sheraton.

Posted by on Mar 20, 2017

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3 out of 5

Nice Hotel, Bad Room Selection by Clerk

Pros: Front desk staff were friendly and nice. The wait staff in the restaurant were polite and very entertaining!
Cons: Rooms are due for a remodel.
Location: Very close to down town Chapel Hill..so much to do and see! Check out Kipos Greek Restaurant!!!
We only stayed 1 night. The hotel was basically empty. We were placed in a room far from the elevator on the 2nd floor. At first, I thought this was good because we would be away from elevator traffic. When we came in for the evening we immediately turned on the television and settled in for the evening. We didn't notice until late in the night after we turned the TV off, that we were positioned right next to what appeared to be an air intake system outside our window. With the TV off, all you could hear was the constant running of this machine...sounded like loud crashing waves on a beach with intermittent popping and snapping. It was already so late that we did not take action and ask for another room. We should have done so and we take responsibility for that. The staff were friendly from the hallway staff to the main desk. Also, we had a lovely breakfast and had excellent wait staff. I believe this was an unfortunate placement by a front desk staff into a room that should not be used for guests.

Posted by , from North Carolina on Jan 1, 2017

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Comment from Hotel Management

Jan 12, 2017 by Ted Milby

Bleum, Thank you for taking the time to give us your feedback. We are well known for having the most friendly and helpful staff. I have followed up with our Chief of Engineering to ensure that the sound you heard will not reoccur.

4 out of 5

Very nice room.

Pros: Location, nice lobby, nice room.
Cons: Friendly, helpful staff would be a big improvement.
Location: We came for our granddaughter's birthday party at a local pool. We did go to Top of the Hill for a late dinner and drink and it was close and lovely.
Our location was very good, our room was well appointed, clean, and very nice. We had difficulty getting the t.v. to come on no explanation anywhere. When we went down to breakfast a 12.95 buffet the food was very good. However the staff was very unresponsive. We stood there waiting to be seated, had to hunt down someone to make an omelet, which was delicious when we finally got it. No one asked to refill our coffee or if we needed anything else. Check out was fine but overall the staff seemed very uninterested in being helpful.

Posted by , from Va. on Aug 19, 2015

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5 out of 5

good value, nice setting

Pros: Free breakfast, Free Internet, Quiet
liked the pool,setting and service. Breakfast room small but food good. Best to have car unless only going to Franklin Bvd.

Posted by , from Oregon, USA on May 22, 2012

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5 out of 5

Clean and well appointed, very comfortable

The room was clean and well decorated. The staff were friendly and courteous. I will definitely stay again in the future.

Posted by , from Fredericksburg, VA, USA on Apr 23, 2012

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5 out of 5

Friendly staff, beautiful setting.

Pros: Close restaurants, Quiet
Room was small but clean and comfortable. Great location.

Posted by , from Maggie Valley, NC on Apr 5, 2012

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2 out of 5

It is ok

Cons: Nothing close
A bit pricy and hard to get around if you dont have a car

Posted by , from Dc on Nov 15, 2011

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5 out of 5

Excellent Value - Exceeded Expectations

Pros: Free Internet, shuttle service, room service, parking
The rooms are small, but well appointed, and we found the bed very comfortable. Room service was good quality and quick for full capacity. The free shuttle to downtown Franklin Street was most convenient.

Posted by , from Winston-Salem, NC on Oct 19, 2011

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5 out of 5

We were delighted with our stay!

Pros: Free Internet, Quiet
We booked this as a "secret hotel" and couldn't have been more pleased! Of course, the value was outstanding! The hotel was top-notch and the staff was attentive to our every need. I have no reservation in recommending this hotel to others who wish to stay in the Chapel Hill - Durham area.

Posted by , from Gloucester, MA on Oct 3, 2011

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5 out of 5

Just what a hotel stay should be

Pros: Free breakfast, Close restaurants, Quiet
The facilities were clean and the room was very comfortable, the bed in particular (love the new trend of high-end mattresses). The staff was polite and helpful (our initial room was not properly prepared when we were given the key so they moved us without complaint and gave us vouchers for the attached restaurant. The restaurant was, like the rest of the facility, clean and attractive and the staff was friendly without being obtrusive. Overall a wonderful stay.

Posted by , from Asheville, NC on Apr 12, 2011

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About the Sheraton Chapel Hill Hotel

Location One Europa Dr, Chapel Hill, NC 27517

Property Features

Sheraton Chapel Hill Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 7000 square feet (650 square meters) and includes conference space. The business-friendly Sheraton Chapel Hill Hotel also features a terrace, a garden, and a picnic area. A free area shuttle within 5 mi is available. Self parking is free. This 3.5-star Chapel Hill hotel is smoke free.

  • 168 guestrooms or units
  • 4 levels
  • 7000 sq ft of conference space
  • 650 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Raleigh, NC (RDU-Raleigh - Durham Intl.) (27.3 km / 17 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sheraton Chapel Hill Hotel offers 168 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Shulas 347 Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome and stay free
  • Maximum 2 per room (weight limit: 110 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Pets allowed (no fees)
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.95 per person (approximately)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chapel Hill Sheraton
  • Sheraton Chapel Hill
  • Sheraton Chapel Hill Hotel
  • Sheraton Hotel Chapel Hill

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.