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"The room was just ok. It suited our needs for one night " More

By a verified traveler on Wed 30 Jan 2019

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Hotel Description

Raleigh hotel in Crabtree area

In Raleigh

Your stay at this Crabtree hotel places you within 2 miles (3 km) of Crabtree Valley Mall and Laurel Hills Park. Also, Shelley Lake Park is within 3 miles (5 km) and North Carolina Comm Care Network is within 6 miles (10 km).

Free breakfast

Free WiFi in public areas, a picnic area, and dry cleaning are available at this hotel. Enjoy the free on-the-go breakfast each morning. There's a safe deposit box and multilingual staff can provide around-the-clock assistance.

Free WiFi, kitchens

The 138 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$63* Per night/room Nov 7 - Nov 8

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America Suites Raleigh Crabtree Valley ratings based on 15 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Raleigh Crabtree Valley

Everyone (8) Couples (1) Family (1)
1 out of 5

Posted by on Jul 26, 2020

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Comment from Hotel Management

Jul 27, 2020 by Hotel Management

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

2 out of 5
The room smelled of cigarette smoke even though it was supposed to be a non smoking room. The front desk lady that checked us in was leaning all on the counter when she checked us in and did not speak clearly which made it hard to understand anything she said.

Posted by , from Raleigh NC on Feb 24, 2020

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Comment from Hotel Management

Feb 24, 2020 by Hotel Management

Mark, thank you for reviewing your stay. We offer our sincere apologies for the smoke smell, which made for a less than comfortable visit. Please be assured your concern will help us enforce our no-smoking policy more efficiently. Please accept our apologies as one of our front office associates was not able to deliver the professional service you were expecting. Your feedback is discussed with our team to ensure we improve our service levels. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

1 out of 5
nothing. will never stay again. dirty old broken items.

Posted by on Sep 6, 2019

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Comment from Hotel Management

Sep 7, 2019 by Hotel Management

Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management

1 out of 5
You can not check in after 11:00PM. If you try, you will find the front office locked, and you cannot get in. You are on the sidewalk for the night.

Posted by on May 26, 2019

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Comment from Hotel Management

May 27, 2019 by Hotel Management

Thank you for being our guest. We are sorry for the issue you experienced at the time of check-in. We assure you that we’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

3 out of 5
The room was just ok. It suited our needs for one night

Posted by on Jan 30, 2019

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Comment from Hotel Management

Jan 30, 2019 by Hotel Management

Thank you for choosing our hotel for an overnight stay. We're glad to know overall you had a pleasant time with us, We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect visit. Sincerely, Hotel Management

2 out of 5
Room smelled of smoke. No paper basket. Bathroom dirty and no toiletries. Toilet slow to drain. Lights burned out and broken socket. Very disappointed.

Posted by on Jan 16, 2019

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Comment from Hotel Management

Jan 17, 2019 by Hotel Management

Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management

5 out of 5
This motel was Awesome, will stay anyday !!!!! Looking forward to staying again ..

Posted by , from Garner , N.C. on Nov 25, 2018

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Comment from Hotel Management

Nov 25, 2018 by Hotel Management

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management

3 out of 5

Needs serious maintenance!

Pros: It's location and price.
Cons: The rooms, clean and fix the broken fixtures!
Location: It's near a series of strip malls and fast food restaurants.
First off the lobby closes at 11pm, and we were not warned of this. Thankfully we showed up 5mins before they closed but it was an issue. Our room was marked as smoke free and it stunk to the point it made my eyes burn. I had to request a different room, but their lobby had closed. Then I found out the only other room they had available was with separate beds. The beds were dirty and the sheets had stains on them. There was food still in the fridge from the last person, the toilet seat was broken, their "Free Wifi" didn't work, the door didn't latch, so we had to dead bolt it to make it lock, the shower had a leak so it sprayed up and over the curtain into the bathroom, only one light fixture worked, etc.

Posted by on Mar 20, 2017

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4 out of 5

Decent room for a great price!

Location: Nice, quiet, secluded location - central to shopping areas including a huge mall.
We stayed here for two nights while we were in town for a soccer tournament. The room itself was nice - full kitchen was great for keeping groceries. One of the bed's sheets had not been changed from previous occupants, called the front desk and they sent up fresh sheets. Other than that, no issues.

Posted by , from Richmond, VA on Nov 14, 2016

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5 out of 5

Less than a half mile from my granddaughters house

Pros: convenient to everything
Cons: Amenities
Location: Absolutely everything is nearby.
Arrived in Raleigh at 8:30am, rented a car and was at the extended suite at 10:30am. They allowed us to check in and not 3pm.We needed a few items and the manager delivered the personally.

Posted by , from Boston on Sep 14, 2016

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About the Extended Stay America Suites Raleigh Crabtree Valley

Location 4810 Bluestone Dr, Raleigh, NC 27612

Property Features

Free breakfast is available daily. WiFi is free in public spaces. Barbecue grills, multilingual staff, and a picnic area are also featured at Extended Stay America Suites Raleigh Crabtree Valley. This Raleigh hotel is smoke free.

  • 138 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Kitchenette
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Extended Stay America Suites Raleigh Crabtree Valley offers 138 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Kitchens or kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Raleigh hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Crabtree
  • Extended Stay America Crabtree Hotel
  • Extended Stay America Crabtree Hotel Raleigh Valley
  • Extended Stay America Raleigh Crabtree Valley
  • Extended Stay America Raleigh Crabtree Valley Aparthotel
  • Extended Stay America Crabtree Valley Aparthotel
  • Extended Stay America Crabtree Valley
  • Homestead Studio Suites Raleigh - Crabtree Valley Hotel Raleigh
  • Homestead Suites Raleigh
  • Extended Stay America Raleigh Crabtree Valley Hotel
  • Extend Stay America Raleigh C
  • Extended Stay America Raleigh Crabtree Valley
  • Extended Stay America Suites Raleigh Crabtree Valley Hotel
  • Extended Stay America Suites Raleigh Crabtree Valley Raleigh
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.