2/10 Terrible
Eve
Jul 14, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
What was good: the breakfast, some of the staff eg. the breakfast ladies, Said (one of the desk staff), the location is great and the man who is on night duty (the friendly and helpful one - unfortunately did not get his name). Otherwise this was a series of unfortunate events. It all started when I checked in late a night (I had emailed to say my flight was landing late) and even though I had paid for (extra) a city view room, they tried to pawn off a room on the first floor with a view of a landing and wall with a huge walk in window that would not lock on me! I refused this room and was given one that I was told was the only one left. It was not great but at least it was higher up and the window locked - ironically, they tried to pawn this unsafe 1st floor room on to a friend who checked in the next day! The rooms were not cleaned daily so you had to scrounge for clean towels. My big beef was with my room door lock which did not work well so every day there was a daily struggle to open and lock the door (the key was clearly bent) but all I got was a shrug when I said anything. There are not amenities: I asked for days for a hairdryer and they said they had 2 but they did not know where but they would find one - this charade went on for days until I left. I booked a taxi to take me to a very early morning flight - I booked this days in advance and confirmed several times but on the morning of, there was no taxi and they didn't seem to care! Beds are hard.
Eve
Stayed 7 nights in Jul 2025
