2/10 Terrible
Derek
Traveled with family
Apr 16, 2025
On arrival were 1st off the boat and 1st to reception. 45 mins later, we were finally checked in after all other guests had already been given their keys and were taken to their rooms.
The check in process was a disorganised shambles.
We also had issues with the boat transfer back to the island one evening. there was space on a boat for my wife and I but we were told to wait a few minutes until the next one departed.
they had just started boarding when a large group including other guests who rocked up, straight out of a taxi and walked straight on and it was full before we could board. a couple of minutes wait turned into a 30 minute wait with 2 boats leaving without us.
by way of apology for the issues we experienced, the took approx 40 MYR off the bill. barely enough for 1 cocktail. so generous
the resort is lovely but I would not recommend staying here.