10/10 Excelente
Eithne D.
25 abr. 2025
Le gustó: Limpieza
Issues with Vacasa
Our property was as described and lovely. Vacasa dropped the ball on adding us to the reservation list so, upon arrival, we were not able to get checked in to the resort. You are not contacting a property owner, you are contacting an outsourced team with no connection or knowledge of the property. I was put on hold repeatedly for extended periods of time, only to be asked what I was calling about over and over again. I asked for a manager but the agent was very reluctant to transfer me. When I finally did speak to a manager, I asked that they relay the issue to the property owner, and they said they had no way of doing that.That presents a real problem when you need help with the property itself. They said they would try reaching someone “local” to call the resort, whatever that means.The resort concierge said this happens multiple times a day with Vacasa. The resort consists of independently owned condos, and they said the ones booked through Vacasa often have issues.
Eithne D.
Se hospedó 7 noches en abril de 2025