2/10 Terrible
Baohong
Traveled with group
Oct 19, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We were very disappointed with the five-star Iran Hotel and Suite.After uber driver dropped us off, he admitted he didn’t know where the hotel was either. We had to ask two people for directions, and finally dragged our luggage down a rough cobblestone street to find it. The hotel’s sign was so small it was almost invisible; after quite a bit of wandering around, we finally located the entrance. By the time we arrived, it was already 10 p.m. The front desk staff were unfriendly and extremely slow, making us feel unwelcome. We had booked three rooms in total. The first one was acceptable;The second room, located on the first floor, was damp and smelled of mildew. When we asked to change rooms, the receptionist demanded an extra €30. After 40 minutes of negotiation, they finally agreed—reluctantly—to switch us to a room of the same category;
The third room was tiny, right next to the street, and unbearably noisy at night. Fortunately, the front desk lady on duty the next morning was kinder and helped us move to a slightly quieter room.What was most unacceptable was that the hotel clearly had available rooms but refused to change ours unless we paid more. This is absolutely not the standard of service one expects from a five-star hotel. When we checked out, we discovered an unexpected “service fee” added to our bill. It was the first time we’d encountered a front desk charging this kind of fee. Overall, the front desk service was poor and the staff lacked professionalism.
Baohong
Stayed 2 nights in Oct 2025
