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Comfort Inn Troutdale-Portland East

2.5-star property
1000 NW Graham Road, Troutdale, OR 1-855-201-7819
4.4 out of 5
Excellent!
See all 25 travelocity Reviews

"The cold breakfast is understandable during COVID-19. I look forward to better times when we can bring out the waffle maker. If possible, add danish ... " More

By a verified traveler on Mon 23 Aug 2021

Points Of Interest

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Hotel Description

Troutdale guestrooms with free WiFi

In state park

Your stay at this Troutdale hotel places you within a 10-minute walk of Columbia Gorge Premium Outlets and Sandy River. Also, Columbia River Gorge National Scenic Area is within half a mile (1 km) and Lewis and Clark State Recreation Site is within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 77 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Premium bedding, coffee/tea makers, and free newspapers are also available. Housekeeping is available on request.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$98* Per night/room Nov 8 - Nov 9

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking (No Pets)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn Troutdale-Portland East ratings based on 25 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Comfort Inn Troutdale-Portland East

Everyone (11) Couples (5) Family (7)
5 out of 5
Very comfortable

Posted by on Sep 13, 2021

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Comment from Hotel Management

Sep 14, 2021 by Management

Thank you for the 5, Sharon. Hope to see you again in the future.

4 out of 5
The cold breakfast is understandable during COVID-19. I look forward to better times when we can bring out the waffle maker. If possible, add danish to the breakfast offerings. For me, the packages of bagels were too industrial looking. I enjoyed the hard boiled eggs. Thanks

Posted by on Aug 23, 2021

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Comment from Hotel Management

Aug 30, 2021 by Management

Hi - Thank you for your comments and the feedback on the breakfast. We are always trying to adjust and improve as best we can. We appreciate you staying with us

3 out of 5
There were some nasty looking spots on both beds dust ruffle that we tried to ignore. Worse than that was the slamming doors all night long.When we checked out I spoke to the desk clerk about it. I told her I noticed we had a group next to us in the 2 rooms next to ours and they were going back & forth all night long between the 2 rooms. I asked her if they had a comment card as I wanted to suggest stronger pneumatic door closers for the room doors. She asked me if I had called to the front desk the night before to complain about the door slamming. I told her, they weren’t slamming the doors, our door did the same thing when it closed, they close VERY hard & need stronger closers. She then said, oh so they should close them slower. I said, I suppose, but your company could install stronger pneumatic closers & solve the problem. The look on her face told me she didn’t understand what I was saying but she said she would mention it. I never did get a comment card 😞

Posted by on Aug 9, 2021

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Comment from Hotel Management

Sep 10, 2021 by Management

Thank you so much for your comments and suggestions on the closing of the doors. The front desk person did pass them along and I am working with maintenance to see about a solution. Thank you for choosing to stay with us and we hope you will consider us next time you are in the area.

4 out of 5
Standard

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 15, 2021 by Management

Thank you!

5 out of 5
Nice, clean hotel with super friendly staff. In a heat wave, the room was cool and the beds were welcoming. A great choice for a getaway.

Posted by on Jun 29, 2021

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Comment from Hotel Management

Jul 2, 2021 by Management

We just replaced all of our A/C's - perfect timing! So glad you had a cool room during our major heat wave. Thanks for staying with us.

1 out of 5
Its 2am and we stayed in room 223 were we were waken up by bed bugs. This was supposed to be a family trip and ended up with bug bites the 1st night here in Oregon. The worst experience ive ever had in a hotel and a comfort inn. Now at 2 am were givem change to put out belongings in the dryer from what the front desk worker says kills them.

Posted by on May 14, 2021

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Comment from Hotel Management

May 29, 2021 by Dee / GM

Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Allow me to express my sincerest apologies. Your feedback is important to us and I am saddened to hear of the condition of the room and the issues found. Please rest assured that we have taken the appropriate measures to address the problem. Thank you for taking the time to share your concerns.

4 out of 5
They didn’t leave clean towels each day and never empty the trash.hotel was very nice breakfast very nice!

Posted by on Apr 28, 2021

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Comment from Hotel Management

Apr 29, 2021 by Dee / GM

It seems that we did not explain the new "housekeeping on demand" when you checked in. I am sorry about that. I am glad that you enjoyed your stay and hope to see you in the future.

4 out of 5
Room was clean and spacious. We would stay here again.

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 23, 2021 by Dee / GM

Thank you for staying with us. We appreciate the review.

5 out of 5
Really good experience just a little disappointed no breakfast and no hot tub but that wasn’t the hotels fault

Posted by , from Washington on Aug 29, 2020

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Comment from Hotel Management

Aug 30, 2020 by Dee / GM

Hi Jessica - I am glad that you enjoyed your stay with us. Thank you for the review and comments. We are looking forward to the day when we can open everything back up again. Thank you for staying with us.

5 out of 5
Property is new, friendly front desk staff, room was clean, checkout at 1, room was quiet. Wouldve liked breakfast, shut down due to Covid.

Posted by on Jun 10, 2020

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About the Comfort Inn Troutdale-Portland East

Location 1000 NW Graham Road, Troutdale, OR 97060

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Free breakfast is available daily. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Comfort Inn Troutdale-Portland East. Self parking is free. This Troutdale hotel is smoke free.

  • 77 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Inn Troutdale-Portland East offers 77 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 5:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 15 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Columbia Gorge
  • Comfort Inn Columbia Gorge Gateway
  • Comfort Inn Columbia Gorge Gateway Hotel
  • Comfort Inn Columbia Gorge Gateway Hotel Troutdale
  • Comfort Inn Columbia Gorge Gateway Troutdale
  • Comfort Inn Gateway
  • Comfort Troutdale Portland
  • Comfort Inn Columbia Gorge Gateway
  • Comfort Inn Troutdale-Portland East Hotel
  • Comfort Inn Troutdale-Portland East Troutdale
  • Comfort Inn Troutdale-Portland East Hotel Troutdale

You should know

  • Up to 4 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.