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"Cleanness, excellent customer service and friendly environment " More

By a verified traveler on Tue 13 Aug 2019

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Hotel Description

Family-friendly 3-star hotel with outdoor pool

Seaside stay

Within 6 miles (10 km) of this Ponce hotel, you'll find Parque de Bombas and Vicens Coliseum. Montaner Stadium and Casa Wiechers-Villaronga are also within 6 miles (10 km).

Family-friendly fun

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Bring the family and enjoy the children's pool, playground, and kid-friendly dining. Guests will appreciate free perks like free self parking and WiFi in public areas.

Free WiFi, satellite TV

The 101 guestrooms have TVs with satellite channels and offer free WiFi and coffee/tea makers. Other amenities include hair dryers, ironing boards, and desks.

Single Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$138* Per night/room May 24 - May 25

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Single Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Solace by the Sea ratings based on 5 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Solace by the Sea

Everyone (1) Couples (1) Family (3)
1 out of 5
Needs repairs urgently. Kind of scary place...

Posted by on Jul 26, 2021

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Comment from Hotel Management

Aug 7, 2021 by Victoria

I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner. We're constantly undergoing renovations and soon will be able to provide and even better experience for our visitors. We will address this complaint and please let us know if you have additional questions, concerns, or comments. We hope you can visit us in the future to see these improvements.

5 out of 5
Cleanness, excellent customer service and friendly environment

Posted by on Aug 13, 2019

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Comment from Hotel Management

Sep 10, 2019 by Guest Relations Manager

We are happy to know that your experience at our hotel met your expectations. As you may see, we have thought about the smallest detail to make sure our guest has a pleasant stay. Thank you for recommending us and we hope to see you back soon.

2 out of 5

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 18, 2019 by Guest Relations Manager

Cumplir con las expectativas de nuestros clientes es nuestra prioridad es por esto que lamentamos su calificación no sea complementaria al igual que el resto de nuestros clientes. Le exhortamos a visitarnos nuevamente para satisfacer sus expectativas y cambiar su percepción.

5 out of 5
I visited the property for the Wood Brand Beach Tennis open and the event went really well.

Posted by on Jun 25, 2019

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Comment from Hotel Management

Jun 26, 2019 by Guest Relations Manager

Thank you for taking thetime to leave us your feedback. Solace by the Sea staff and management are thrilled to know you enjoyed your stay in our property, We always strive to give an excellent service to our guest to make sure our guests are pleased.

4 out of 5
Todo muy bonito pero el tv no servia no había agua caliente el hielo no estaba disponible no había ni nevera ni microhondas en la habitación

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 7, 2021 by Victoria

I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner. We're constantly undergoing renovations and soon will be able to provide an even better experience for our visitors.We will address this complaint and please let us know if you have any additional questions, concerns, or comments. We hope you can visit us in the future to see these improvements.

Property Features

Solace by the Sea offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The family-friendly Solace by the Sea also features a terrace, a garden, and a picnic area. Self parking is free. Smoking is allowed in designated areas at this 3-star Ponce hotel.

  • 101 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1970
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Solace by the Sea offers 101 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Ponce hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Palmares - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Nearby Activities

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 100.0 per stay
  • Only dogs are allowed
  • Weight limit: 50 lbs
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.0 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Tuque
  • Quality El Tuque
  • Quality El Tuque Ponce
  • Solace Sea Hotel Ponce
  • Quality Inn El Tuque Ponce
  • El Tuque Hotel
  • El Tuque Ponce
  • Hotel El Tuque Ponce
  • Ponce Quality Inn
  • Quality Inn El Tuque Hotel Ponce
  • Quality Inn Ponce
  • Solace Sea Hotel
  • Solace Sea Ponce
  • Solace Sea
  • Solace by the Sea Hotel
  • Solace by the Sea Ponce
  • Solace by the Sea Hotel Ponce

You should know

  • Pool access is available 24-hours a day.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.