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Hotel Description

Upscale beach property with 14 restaurants

Walk to the beach

At this Luis Donaldo Colosio property, you'll be within a 5-minute walk of Quinta Avenida and Playa 88. Punta Esmeralda Beach and Guadalupe Church are also within half a mile (1 km).

All-inclusive

A full-service spa, 14 restaurants, and an outdoor pool are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Unwind with a drink at one of the 16 bars/lounges and enjoy free perks like buffet breakfast and WiFi in public areas.

IPod docks, plasma TVs

Boasting comforts such as Egyptian cotton sheets and pillow menus, the 120 guestrooms offer thoughtful touches like free minibar items and espresso makers. Plasma TVs come with cable channels, and other amenities include furnished balconies and iPod docks.

The Reserve Deluxe Suite Adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reserve 1bdrm Master Deluxe Suite Adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reserve 1bdrm Deluxe Suite Adults

Bed Count 2 Full Beds Maximum Occupancy 3 Max

The Reserve 1bdrm Master Deluxe Adults SwimUp

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reserve Deluxe Suite Adults SwimUp

Bed Count 13 King Beds Maximum Occupancy 3 Max

The Reserve 1bdrm Deluxe Adults SwimUp

Bed Count 2 Full Beds Maximum Occupancy 3 Max

About the The Reserve at Paradisus Playa del Carmen All Inclusive

Location 5th Av.. Corner of Calle 112, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Premium food items
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Fitness facilities included
  • Premium food items not included
  • Surcharge for premium food items
  • Limited meals offered through room service
  • Surcharge for bottled wine
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Onsite live performances included

Property Features

The Reserve at Paradisus Playa del Carmen All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. The Reserve at Paradisus Playa del Carmen All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this property measures 25000 square feet (2323 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury The Reserve at Paradisus Playa del Carmen All Inclusive. This 4.5-star Playa del Carmen property is smoke free.

  • 120 guestrooms or units
  • 3 levels
  • 14 dining venues
  • 4 swim-up bars
  • 16 bars or lounges
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • DVD player

Internet

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle

Room Amenities

The Reserve at Paradisus Playa del Carmen All Inclusive offers 120 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Espresso makers and free minibar items are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. 40-inch plasma televisions come with cable channels and pay movies. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Espresso maker
  • Egyptian cotton linens
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 11 AM.

Vento - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Olio - This poolside restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Mole - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

The Market - Overlooking the garden, this steakhouse specializes in pizza and serves lunch and dinner.

Naos - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Kayaking on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Family Concierge at Paradisus Esmeralda All Inclusive
  • Family Concierge Paradisus Esmeralda Hotel
  • Family Concierge Paradisus Esmeralda Hotel Playa del Carmen
  • Family Concierge Paradisus Esmeralda All Inclusive
  • Family Concierge Paradisus Esmeralda Playa del Carmen
  • Family Concierge Paradisus Esmeralda
  • Family Concierge at Paradisus Esmeralda
  • Family Concierge Parasus Esme
  • The Reserve at Paradisus Playa del Carmen
  • Family Concierge at Paradisus Esmeralda All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.