See all properties
Aparthotel

Porto Playa Condo Hotel & Beachclub

4.0 star property
Family-friendly 4-star aparthotel near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Porto Playa Condo Hotel & Beachclub

Front of property - evening/night
Family Penthouse, 3 Bedrooms, Terrace | View from room
Family Penthouse, 3 Bedrooms, Terrace | Terrace/patio
Exclusive Penthouse, 2 Bedrooms, Terrace | Private kitchen | Full-size fridge, microwave, stovetop, coffee/tea maker
Exclusive Penthouse, 2 Bedrooms, Terrace | Living area | 48-inch LED TV with cable channels, TV

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Free WiFi

Explore the area

View in a map
1 Avenida Norte Esquina 16 Norte Bis, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Exclusive Condo, 1 Bedroom

Exclusive Condo, 1 Bedroom | View from room

Exclusive Condo, 1 Bedroom

  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Condo, 2 Bedrooms, Garden View

Family Condo, 2 Bedrooms, Garden View | Balcony view

Family Condo, 2 Bedrooms, Garden View

  • 1033 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Exclusive Penthouse, 2 Bedrooms, Terrace

Exclusive Penthouse, 2 Bedrooms, Terrace | Terrace/patio

Exclusive Penthouse, 2 Bedrooms, Terrace

  • 1507 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Family Penthouse, 3 Bedrooms, Terrace

Family Penthouse, 3 Bedrooms, Terrace | Terrace/patio

Family Penthouse, 3 Bedrooms, Terrace

  • 2206 sq ft
  • 3 bedrooms
  • City view
  • Sleeps 7
  • 1 King Bed, 1 Double Bed and 2 Twin Beds

About the neighborhood

Playa del Carmen

Oceanside stay.A stay at this Downtown Playa del Carmen aparthotel places you steps from Playa del Carmen Main Beach and a 5-minute walk from Quinta Avenida. Quinta Alegría Shopping Mall and Calle 12 are also within half a mile (1 km).
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 5 min walk - 0.3 miles
  • Central Square - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Bloody Mary Food Drinks & Rock - ‬3 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬3 min walk

About this property

Porto Playa Condo Hotel & Beachclub

Family-friendly 4-star aparthotel near Playa del Carmen Main Beach
There are 2 restaurants on site, along with a coffee shop/café. WiFi is free in public spaces. Porto Playa Condo Hotel & Beachclub offers its guests a full-service spa, 2 outdoor swimming pools, a hot tub, and a fitness center. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. A children's pool, spa services, and a terrace are also featured at the family-friendly Porto Playa Condo Hotel & Beachclub. The aparthotel can provide concierge services and wedding services. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.

  • 1 building
  • 21 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Built in 2005
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Porto Playa Condo Hotel & Beachclub offers 21 accommodations with minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas and include dining tables and kitchen islands. Beds feature Egyptian cotton sheets and premium bedding. 48-inch LED televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Maya Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.

Similar properties

Interior
Maya Villa Condo Hotel & Beach Club
  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 361 reviews
$195 nightly
The price is $235
Jan 22 - Jan 23
Total with taxes and fees
Maya Villa Condo Hotel & Beach Club

Property amenities

Beach

  • Sandy beach nearby
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot tub
  • Pool loungers
  • Pool umbrellas
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Theme park shuttle (surcharge)
  • Car rental
  • Free covered self parking on site
  • Limited onsite self parking

Family friendly

  • Childcare (surcharge)
  • Children stay free (see details)
  • Children's pool
  • Crib: USD 10 per night

Restaurants on site

  • ASI
  • KOBMA

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen island
  • Microwave
  • Paper towels
  • Spices
  • Stovetop
  • Toaster oven
  • Water dispenser

Dining

  • Daily full breakfast available 7:30 AM to noon for a fee: USD 20 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Dining table
  • Minibar

Bedrooms

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed: USD 15 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 48-inch LED TV with cable channels

Outdoor areas

  • Balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Upper floors accessible by stairs only
  • Designated smoking areas

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free bottled water
  • Free local calls
  • Hair salon
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Meal delivery service
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping mall
  • Near the ocean

Things to do

  • Children's pool
  • Fitness classes
  • Gym
  • Mountain biking
  • Scuba diving
  • Snorkeling
  • Yoga classes
  • Casino nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 21 units
  • 3 floors
  • At least 80% lighting from LEDs
  • Bed sheets changed on request
  • Built in 2005
  • Double-glazed windows
  • Garden
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Individual decor
  • Individual furnishings
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Soundproofing
  • Towels (changed on request)
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
The check-in location differs from the property location; go to: [El Taj Oceanfront & Beachside Condo Hotel]
Guests will receive an email within 72 hours before arrival with check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • Pets and service animals are not allowed at Porto Playa Condo Hotel & Beachclub

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20.00 per person
  • Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 3)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Porto Beachclub
Porto Condo Hotel Beachclub
Porto Playa
Porto Playa Beachclub
Porto Playa Condo Hotel
Porto Playa Condo Hotel & Beachclub
Porto Playa Condo Hotel And Beachclub
Porto Playa Condo Hotel Beachclub Playa del Carmen
Porto Playa Condo Hotel Beachclub
Porto Playa Beachclub Playa del Carmen
Porto & Beachclub Del Carmen
Porto Playa Condo Hotel Beachclub
Porto Playa Condo Hotel & Beachclub Aparthotel
Porto Playa Condo Hotel & Beachclub Playa del Carmen
Porto Playa Condo Hotel & Beachclub Aparthotel Playa del Carmen

Frequently asked questions

How close is Porto Playa Condo Hotel & Beachclub to the airport?

Porto Playa Condo Hotel & Beachclub is 22.4 mi (257-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Porto Playa Condo Hotel & Beachclub have an airport shuttle?

Porto Playa Condo Hotel & Beachclub offers an airport shuttle 24 hours a day, on request, for a charge of USD 130 per vehicle, roundtrip.

How close is Porto Playa Condo Hotel & Beachclub to the beach?

This aparthotel is a short 4-minute walk from Playa del Carmen Main Beach and 5-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Porto Playa Condo Hotel & Beachclub offer free breakfast?

Free breakfast isn’t provided at Porto Playa Condo Hotel & Beachclub, but full breakfast is offered for a fee of USD 20.00 per person. It's available every day from 7:30 AM to noon.

Is there a casino at Porto Playa Condo Hotel & Beachclub?

No, there is no casino at this aparthotel, but Riviera Gran Casino (8-min walk) is nearby.

What time is check-in at Porto Playa Condo Hotel & Beachclub?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Porto Playa Condo Hotel & Beachclub?

This aparthotel offers free self parking.

Does Porto Playa Condo Hotel & Beachclub have a pool?

Porto Playa Condo Hotel & Beachclub features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 9:00 PM.

Does Porto Playa Condo Hotel & Beachclub have a restaurant?

There are 2 onsite restaurants, offering options like Asian cuisine, ocean views, and brunch.

Does Porto Playa Condo Hotel & Beachclub have a spa?

Pamper yourself with a day at Maya Spa, where you can enjoy sports massages, body treatments, and aromatherapy.

How close is Porto Playa Condo Hotel & Beachclub to downtown Playa del Carmen?

Porto Playa Condo Hotel & Beachclub is 0.2 mi away from Playa del Carmen.

Porto Playa Condo Hotel & Beachclub Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 293 out of 418 reviews
Rating 8 - Good. 87 out of 418 reviews
Rating 6 - Okay. 24 out of 418 reviews
Rating 4 - Poor. 9 out of 418 reviews
Rating 2 - Terrible. 5 out of 418 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

jawahar

Traveled with group
Liked: Cleanliness, room comfort
Because of the construction work going on .. the property was not as appealing as it looks in the pictures .. Air conditioning had issues but the Manager was kind enough to change the condo for us and she also offered us free breakfast through out the stay.
5th avenue
Breakfast place
Stayed 4 nights in Sep 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property in a great location. The condo was spacious with room for all 7 of us. The staff was great and even brought us an extra bed when we asked. It is close to several options for shopping, groceries, and dining. We were able to walk to dinner and to get groceries when we needed something. The staff was helpful and communicative via WhatsApp which was great. Parking was easy and covered and private, which was super convenient. If there is one knock it is the pool water is super warm. One pool was closed for maintenance, but you have access to pools at their other properties also, which we did not try. But the pool at this condo was really warm - like almost hot tub warm. They should really pump some cooler water into the pool to make it actually refreshing.
Stayed 5 nights in Aug 2025

10/10 Excellent

Lizandra

Liked: Cleanliness, property conditions & facilities
We stayed here for 6 nights and we really enjoyed it. There was some construction in the hotel they are fixing one of the pools but other than that all good. Very walkable everywhere and they have parking too. We enjoyed it.
Stayed 6 nights in Jul 2025

10/10 Excellent

Teresa, miami

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There is not one bad thing anyone should believe about this beautiful property. Our 3rd bdrm penthouse was spacious yet cozy at the same time. Room temperatures were freezing at night which is awesome for sunburnt skin. One of our favorite places we have stayed while traveling abroad.
Stayed 5 nights in Jul 2025

10/10 Excellent

sheldon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Fantastic stay
Stayed 4 nights in Jul 2025

8/10 Good

Joseph, Commerce Township

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the space in the condo and the free coffee as well as all the needs for us. Also, really loved the pool and hot tub!
Stayed 7 nights in Jul 2025

8/10 Good

Lyndell

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2025

4/10 Poor

Sethi Kalin

Traveled with group
Liked: Cleanliness, property conditions & facilities
Several issues. 1 tired travelers have to walk down the street to the concierge office. 2 no accommodations or complimentary service for pool being out of service. 3 laundry service didn't wash our clothes. Only folded and returned dirty. 4 Security tried bribing our party for money, stating we we're too loud and he'll take some money not to report the issue!
Stayed 7 nights in Jun 2025

4/10 Poor

Jennifer

Stayed 5 nights in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Anywhere else would be very expensive

This is my third time staying at this property. It's great location. If this 2 bedroom apartment was located anywhere else, it would be at least triple the cost. But here in playa, we have a really nice place close to everything. Highly recommend it.
Stayed 2 nights in Jun 2025

8/10 Good

Ariadna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good location.
Stayed 5 nights in Jun 2025

10/10 Excellent

Brendy, Chino Hills

Liked: Cleanliness, property conditions & facilities
Loved the place. I liked the private terrace and spa. We could see the Main Street from the spa.
Stayed 6 nights in Jun 2025

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great beautiful place, next to 5th Avenue, only downside there was loud music you can hear from one of the bars on 5Th Avenue until 3AM Pretty good singer but if you are a light sleeper it might bother you.
Stayed 4 nights in Jun 2025

10/10 Excellent

William Charles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the room. Everything was exceptionally clean, there was a water cooler, oven, etc. for anything needed. The A/C worked wonderfully and the hot tub on the top of the property wasn't actually too hot.
Stayed 6 nights in Jun 2025

8/10 Good

Ferdinard

Stayed 5 nights in Jun 2025

4/10 Poor

Jemima

Forget about getting your deposit back. They accused us of leaving marks on the kitchen stove when we didn't even touch it or cook anything. Was very disappointed.
Stayed 5 nights in Apr 2025

10/10 Excellent

Sintia

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

Jesus

Traveled with family
Liked: Amenities, property conditions & facilities
The property is fine and is an excellent location. The staff is friendly and very accommodating. Parking the vehicles was very challenging but manageable. I would stay here again.
Stayed 7 nights in Jun 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, room comfort
We had the family penthouse which was very large. My kids loved it. All I can say is that the penthouse is 4 flights so if stairs are a difficulty be warned. My husband and I stayed in a bedroom on the first floor which was fine for us but the kitchen is on the 2nd floor and master bedroom on the 3rd floor. We couldn’t have made that.
Stayed 5 nights in May 2025

8/10 Good

Farhad

Liked: Cleanliness, property conditions & facilities
This property unfortunately as beautiful as it is, is located near either a sewage treatment plant or an area, where they ship all the smelly seaweed. Because the moment you open up the door to go outside, the smell of sewage overwhelms you.
Stayed 2 nights in May 2025

10/10 Excellent

Brandon

Liked: Cleanliness, room comfort
Great visit
Stayed 1 night in May 2025

10/10 Excellent

Pete

Traveled with family
Liked: Cleanliness, room comfort

Best vacation ever

So amazing! Staff was very friendly and attentive. Within walking distance to everything
Stayed 5 nights in May 2025

8/10 Good

Daisy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love staying here, everything is nice and clean.
Stayed 5 nights in May 2025

8/10 Good

Robert J

Traveled with family
Liked: Cleanliness, room comfort

Great Intro to Playa del Carmen and Cancun area

Very good location, convenient and comfortable, many restaurants and stores very nearby, great to have on-site parking, is close to Xcarret park which is a MUST SEE location and well worth the trip and the cost. The town is a bit commercial but not over the top for a beach resort, with a safe and secure vibe that was most welcome. Staff at the hotel and in all restaurants etc were friendly, accommodating and helpful and made our trip very delightful. Spanish language is helpful but not critical as ENGLISH seemed widely spoken and understood.
Stayed 3 nights in May 2025

2/10 Terrible

Sophia

Liked: Room comfort
Disliked: Cleanliness

AVOID - UNSAFE & DIRTY POOL!

This hotel is a health hazard. To be clear, the accommodation is lovely- comfortable and very well equipped, however the pool filtration system is broken and therefore the pool is a health hazard. We noticed that the water was warm, completely still, the waterfalls were off, there was scum around the edges and on the surface of the pool. From closer inspection it appeared that the filtration system was broken and as such the pool was essentially a pond with no chemical treatments and therefore liable for disease and illness. We raised this with the hotel staff and we were just lied to. I have managed properties with swimming pools so I know what the process is and that they are happy to risk their guests safety was not acceptable. We checked out once they confirmed we would get a refund. They then refused with hotels.com to refund us. Fortunately I had the promise of a refund in writing and sent this to my credit card company who then sorted it. The management are liars. We were offered their sister hotel which is next to the sea and smells like fish with a pool mostly in shade, and was a downgrade from what we had booked. We were told the pool has a leak and needs a full drain down however this hasn’t been booked in- why not? At cost to ourselves and losing a day of our holiday to move we just wanted to leave. If the pool was working, this would be a great place to stay; until then, avoid at all costs.
Stayed 7 nights in May 2025