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4.2 out of 5

"Very impressed with overall. Clean property, room, pool. Courteous staff, willingness to help. Nice restaurants with good food. Check in was the onl ... " More

By a verified traveler on Wed 10 Jan 2018

Hotel Description

4.5-star beachfront property near Mamitas Beach Club

Beachfront retreat

Within a 15-minute walk of this Luis Donaldo Colosio property, you'll find Quinta Avenida and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 2 miles (3 km).

All-inclusive

A full-service spa, 14 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. There's fun for all ages with a children's pool and an arcade/game room, and in-room childcare is an added bonus.

Free WiFi, iPod docks

Boasting comforts such as Egyptian cotton sheets and down comforters, the 512 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, furnished balconies, and LCD TVs with cable channels.

Room Roulette (Paradisus Complex Perla or Esmeralda)

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$271* Per night/room Oct 17 - Oct 18

Paradisus Junior Suite Swim Up

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Concierge Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One Bedroom Master Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, 1 Bedroom, Concierge Service

Bed Count 1 King Bed Maximum Occupancy 3 Max

Paradisus Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Paradisus Playa del Carmen La Esmeralda All Inclusive ratings based on 26 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Paradisus Playa del Carmen La Esmeralda All Inclusive

Everyone (12) Couples (1) Family (4)
3 out of 5
What I liked about the property was that it was lovely, clean, tasty food, kid friendly, and the staff was great. What I did not like about the property was the bathroom sink did not make sense the way it was structured. When you would wash your hands the water would run over the basin. I did not like that there was nothing to hang your wash cloth on after you showered; the iron board was a quarter size rather than full. I was unable to iron my husbands pants who is 12 feet tall; when reserving a room, ask them NOT to give you a room that reveals your bed immediately upon opening the door; not enough drawer space for two people; AND when looking for any of the activities, they want you to download their app. You can do that or take a picture of their activity display on your phone because you do not get the paper version. I would recommend this resort for families with children. I probably would not come back a second time unless my husband decides to bring the grandchildren.

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 2, 2019 by Guest Service, La Esmeralda

Dear guest, we appreciate your observations to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food, amazing entertainment for all ages, intense cleaning and maintenance programs, immediately response with the front desk, and housekeeping to fulfil any request based on availability. Thank you for sharing your experience with us. Kind regards..

5 out of 5
I LIKE EVERYTHING ABOUT THIS PLACE, GOOD SERVICE, GOOD HELP, GOOD FOOD, CLEAN PLACE, NICE PLACE, DAY TREAT YOU LIKE KING, i WILL GO BACK TO THIS PLACE, YES.

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by Guest Service, La Esmeralda.

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

3 out of 5
Not everything was in clubs I’ve there where extra charges for things on the menu

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 15, 2019 by Guest Service, La Esmeralda.

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

1 out of 5
This property is located in a terrible part of town and gave us false expectations because our room was only half swim up and dirty. The whole hotel is a trap of sea weed and the food is poor quality for the price I payed almost 4K for this trip! One of the worst hotel all inclusive which everything has a charge! Stay away

Posted by on Jun 21, 2019

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Comment from Hotel Management

Jun 27, 2019 by Guest Service, La Esmeralda.

Dear guest, we appreciate your suggestions to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food. Also on dinning and cleaning programs to fulfil all the guests demands. Thank you for sharing your experience with us. Kind regards.

2 out of 5

Posted by on Jun 12, 2019

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Comment from Hotel Management

Jun 27, 2019 by Guest Service, La Esmeralda.

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

4 out of 5

Posted by on Jun 1, 2019

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Comment from Hotel Management

Jun 4, 2019 by Guest Service, La Esmeralda.

Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

5 out of 5
Beautiful resort. Friendly, accessible and helpful staff. The rooms are clean and the staff cleans and stocks the rooms twice a day. Our room size was perfect for 2 adults and 2 small kids. The room had a nice balcony with a hot tub, a mini fridge that was stocked with water, juice, beer and snacks. We purchased the Family Concierge package which was worth the upgrade. We had access to a family lounge which was stocked with water, juice, coffee, tea, mini sandwiches, and fruits 24/7 and a beautiful library to enjoy. Smooth/short check in and late check out. Personal Concierge (butler) to make sure your needs are met. Ours (Jeaneen) made restaurant reservations, helped us plan excursions and left animal balloons and fun games for the kiddos in the suite. My only critique is the lack for food options for picky eaters (kids) at the buffet and restaurants. Overall great experience, I would recommend Paradisus La Esmeralda for families.

Posted by , from Los Angeles on Oct 8, 2018

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Comment from Hotel Management

Oct 9, 2018 by Guest Service, La Esmeralda.

Dear Mary, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards. Guest Service, La Esmeralda.

2 out of 5

Disappointed

We were looking forward to this trip heard nice things about the hotel, the beach is horrible seaweed and rocky right next to public beach not able to walk on beach! The air conditioner was not working well in our room and the beds are horrible ( I have never experienced anything like this). The staff was very nice and accommodating. I do have to say I did have the best massage ever if having one request Joanne. Otherwise I don't think I would recommend this hotel Melia has better properties.

Posted by , from Chicago on Apr 2, 2018

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5 out of 5

Very nice property, excellent helpful staff,

Very impressed with overall. Clean property, room, pool. Courteous staff, willingness to help. Nice restaurants with good food. Check in was the only process where we had glitches.

Posted by on Jan 10, 2018

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4 out of 5

Beautiful resort perfect for families

We had a fabulous time at the Paradisus! This is our 2nd time at the resort. The 1st time was in 2014 and we were at the adults only side at La Perla Royal Service. This a beautiful resort although I am beginning to see some signs of wear and tear. This is not a big deal for me as the resort is still beautifully designed with a lot thought for the natural environment. Our room was very nice and does not look dated. Service was excellent for the most part. The food at the buffet was just ok. You have to eat at the restaurants for dinner to experience truly fabulous food (Vento, Bana, Mole). We arrived on Halloween and they had fun events for the kids. The resort also had a bunch of cultural events for the Day of the Dead which is celebrated in Mexico. I really appreciated that. Every night they have some sort of entertainment but we almost always missed them because we were having dinner while the shows were going on. The beach is beautiful - thankfully they did not have a seaweed problem while we were there. However, some parts of the beach are rocky. This resort does not have the best beach in Playa Del carmen but it's not the worst either. Overall, we always have a great and relaxing time at this resort and hate the day we have to leave!

Posted by , from Los Angeles on Nov 5, 2017

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About the Paradisus Playa del Carmen La Esmeralda All Inclusive

Location 5th Av., Playa del Carmen, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Lessons/classes/games

  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for room service
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Water fitness classes/lessons included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Onsite live performances included
  • Room service not included

Property Features

Paradisus Playa del Carmen La Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Playa del Carmen La Esmeralda All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a spa tub. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. You'll find a business center on site. Event space at this property measures 25000 square feet (2323 square meters) and includes a conference center. A children's pool, a sauna, and spa services are also featured at the luxury Paradisus Playa del Carmen La Esmeralda All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 512 guestrooms or units
  • 3 levels
  • 8 buildings
  • 14 dining venues
  • 4 swim-up bars
  • 16 bars or lounges
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • In-room childcare (surcharge)
  • Arcade/game room
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (53.4 km / 33.2 mi)
  • Parking: Free self parking

Room Amenities

Paradisus Playa del Carmen La Esmeralda All Inclusive offers 512 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include free minibar items and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Egyptian cotton linens
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

Guests are served free buffet breakfast daily.

Paradisus Playa del Carmen La Esmeralda All Inclusive has 14 restaurants on site.

24-hour room service is available.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Ecotours nearby
  • Fitness classes on site
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

YHI Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 14
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 20 per accommodation, per night
  • Sanitation services: MXN 20 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paradisus Esmeralda
  • Paradisus Esmeralda All Inclusive
  • Paradisus Playa del Carmen La Esmeralda
  • Paradisus Playa del Carmen La Esmeralda All Inclusive
  • Paradisus Playa Carmen Esmeralda All Inclusive
  • Paradisus Playa Carmen Esmeralda
  • Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Family Concierge Suite Benefits

Book a stay in a "Family Concierge" suite and receive family-oriented details including child-sized amenities; private swimming pool and beach area with concierge service; special amenities for children in the Suites including bathrobes and slippers; turndown service with milk and cookies; personalized mini-bar with drinks and snacks for children; "welcome" beach kit for children from Paradisus; certified butler service with contact through instant messaging; packing and unpacking services coordinated by stewardship (subject to availability); access to YHI Spa water ritual; personalized pillow menu; personalized nightly turndown service; special aromatherapy menu in the room (surcharge); access to Family Concierge private heated pool with a swim-up bar and Bali beds; and private beach access with beach butler service area.


Must book a "Family Concierge 1 Bedroom Master Suite", "Family Concierge 1 Bedroom Master Suite Swim Up", "Family Concierge 1 Bedroom Suite Swim up", or "Family Concierge Junior Suite" to receive benefits. Full details at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Kids Stay and Eat Free
Book a stay in any room or rate category from now-December 22, 2019, for travel May 1-December 22, 2019, and up to 2 children age 12 and younger stay and eat free when registered in the same room.


Full details at check-in. Children 12 and younger eat free when ordering from the children’s menu and dining with paying adults ordering from the regular menu. Limited to 2 per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Blackout dates: July 8-August 19, 2019. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.