4.2 out of 5

"Great staff, decent food, nice pool. Small beach with exposed sandbags. Wish I would have given more credence to the sea weed issues. If your loo ... " More

By a verified traveler on Mon 06 Aug 2018

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Hotel Description

4-star beach property near Mamitas Beach Club

Close to the boardwalk

With a stay at this Playa del Carmen property, you'll be within a 5-minute walk of Quinta Avenida and Mamitas Beach Club. Also, Playa del Carmen Main Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

All-inclusive

Free water park access and a restaurant are featured at this all-inclusive property. Relax beachside with free beach cabanas and cool off with a drink at the beach bar. Relax with a drink at the beach bar and enjoy the seasonal outdoor pool.

Room amenities

Guestrooms offer coffee/tea makers and phones.

Standard Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$225 per night

Junior Suite, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront (Gran Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Suite, Oceanfront (Junior)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 5 Max

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto ratings based on 89 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto

Everyone (33) Couples (2) Family (3)
5 out of 5
The staff was amanzingly awesome! Always with a smile on their faces, always ready to help with anything. I already miss it.

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 24, 2019 by Ana Cisneros

Dear guest, On behalf of the entire team of Panama Jack Resort, I would like to thank you for sharing your impressions about your recent stay in our property. It is great to know you enjoyed the attention provided by our staff members. We hope to have the opportunity to welcome you back. Ana Cisneros General Manager's Assistant

5 out of 5

Posted by on Mar 5, 2019

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Comment from Hotel Management

Apr 1, 2019 by Ana Cisneros.

Dear guest, While extending you a warm regard, I would like to thank you for choosing our hotel to spend your vacations and for rating us with such a great score. Best regards. Ana Cisneros General Manager's Assistant.

5 out of 5
The property was exactly like what the pictures show. The views and stay were great. The staff were excellent as well, Our concierge Violetta was extremely helpful with everything we needed from the moment we checked in and at dinner at the Brazilian diner our server Eroin was great and while by the pool side our server Pablo was amazing to the point my wife and will probably miss him the most!! Great attitude and environment, and staff. My wife and I would definitely recommend staying here to anyone looking for an amazing all inclusive resort!

Posted by , from Graham, WA on Feb 19, 2019

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Comment from Hotel Management

Feb 21, 2019 by Marilú Inglés

Dear Mr. SHANEJOHNSON, thank you for sharing your valuable feedback and letting us know you had an incredible time and our staff provided you with a memorable service. Thank you for your visit and we truly look forward to the opportunity of welcoming you back in the near future to continue exceeding your expectations. Best regards, Marilú Inglés General Manager's Assistant

5 out of 5
Hotel and all staff were excellent. Great location to Playa del Carmen. Zoe and Jennifer at the buffet we great and made our stay better. Judith was excellent at the pool, and Ana Mateo took care of us and our room.

Posted by , from Panama City Beach, Fl on Oct 4, 2018

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Comment from Hotel Management

Oct 5, 2018 by Marilú Inglés

Dear Mr. Adam, Thank you for sharing your valuable feedback and letting us know you fully enjoyed your stay with us. It will be a pleasure to share your kind comments with our staff. This is greatly appreciated. We are already looking forward to the opportunity of welcoming you back in the near future to continue exceeding your expectations. Best regards, Marilú Inglés General Manager's Assistant

4 out of 5
Great staff, decent food, nice pool. Small beach with exposed sandbags. Wish I would have given more credence to the sea weed issues. If your looking for a nice hotel by the beach and shopping then this works well. If you are looking for a nice beach with a nearby hotel, look elsewhere.

Posted by , from San Diego, CA on Aug 6, 2018

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Comment from Hotel Management

Aug 6, 2018 by Marilú Inglés

Dear Mr. Rob, thank you for sharing your valuable feedback and letting us know you enjoyed the service provided by our staff, the food and our pool. We truly hope that sargassum season would be over very soon to fully enjoy the beautiful beaches that Playa del Carmen has to offer. I remain at your service and best regards, Marilú Inglés General Manager's Assistant

5 out of 5

Very clean and nice hotel

The hotel was very nice and 24hr snack bar had a self serve beer tap which was really nice! Food was very good and “Americanized” on the flavor unlike some others. The beach was very lacking.... with practically nowhere to swim along with all the seaweed that stinks big time. 2 of the restaurants, you had to go out of the hotel and down a block to access. The close access to the 5th Avenue was really nice though.

Posted by , from Arkansas on Jun 30, 2018

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Comment from Hotel Management

Jun 30, 2018 by Marilú Inglés

Dear Kyle, We are truly happy to read you enjoyed your holiday and our privileged location here in Playa del Carmen. Thank you for your visit and we truly hope to have the opportunity of welcoming you back in the near future to exceed your expectations. Best regards, Marilú Inglés General Manager's Assistant

2 out of 5
Beautiful Hotel. The rooms are brand new and very nice. Staff is outstanding!! They could not be more pleasant. The location is perfect for wandering through the streets of Playa Del Carmen. Lots of things to see and do along 5 and 10th streets. Overall Hotel is suited for families with young kids. It is a perfect location for young kids. Small resort, safe and situated where parents are never too far away. I cannot not recommend this resort for adults. The staff does tell you this at check in. Just wish this was more readily posted on the web site. There really is not much of a beach. Well there is no beach! And what little beach / rocks / sand bags there are; this is a public beach. If you want to enjoy a swim in the ocean , nice sandy secluded beaches --- look else where. No beach, how about a pretty dull pool too! The very small pool and lack of a swim up bar and small children makes this resort a bad deal for adults. In defense, the resort offered an "up grade" and a move / relocation to the Royal Resort just across the street for our last two days of vacation. This is an adults only resort and much more suited in every aspect. I would recommend this resort to adults for the location and ammenities. Good luck in all your travels.

Posted by , from MN on Apr 1, 2018

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Comment from Hotel Management

Apr 2, 2018 by Marilú Inglés

Dear Mr. Bill, thank you for sharing your valuable feedback. We are happy to read you enjoyed our services, privileged location and the attention of our staff. This is greatly appreciated. We truly hope that we can have the opportunity of welcoming you back in the near future to exceed your expectations. Best regards, Marilú Inglés General Manager's Assistant

4 out of 5

Great time!!

Beautiful interior. Great amenities. Really good food but most important amazing people!! Would and will recommend to family and friends!

Posted by , from chicago on Mar 14, 2018

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Comment from Hotel Management

Mar 15, 2018 by Marilú Inglés

Dear Ms. Emilia, Thank you for sharing your valuable feedback. We are truly happy to read you had such a wonderful holiday with us and thank you for mentioning the attentiveness of our staff. We are already looking forward to the opportunity of welcoming you back in the near future to continue exceeding your expectations. Sincerely, Marilú Inglés General Manager's Assistant

5 out of 5

Great location-do the upgrade

Location: 5th Avenue is an easy walk with anything you would want or need. We did not have to use a taxi one time while we were there.
We had a fabulous time. We upgraded to the walk out suite which was totally worth it because we could use the facilities at The Royal which is next door. It is adults-only, more upscale and has fantastic shows at night.

Posted by , from NC on Mar 6, 2018

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Comment from Hotel Management

Mar 6, 2018 by Marilú Inglés

Dear Alexus, thank you very much for sharing your valuable feedback. We are truly happy to read you had a wonderful holiday. Thank you for your visit and we truly hope to have the opportunity of welcoming you back in the near future to continue exceeding your expectations. Best regards, Marilú Inglés General Manager's Assistant

5 out of 5

Wonderful!

Can’t say enough about this hotel, the staff and the food! Room was beautiful, clean and had a wonderful view Everyone who worked there was extremely helpful and pleasant All the food was good! Mexican and Brazilian restaurants were great but the Italian restaurant was beyond great! Our waiter Martin was the best! The bartenders were awesome (Fonzi) and top shelf is available upon request This place provides everything you could want. A 24 hour snack bar/liquor/beer room. A wonderful coffee bar that provides delicious coffees and desserts. Room service is prompt and tasty The location is perfect, close to 5th Ave night life. Beach was good. Staff works hard to clear sea weed daily. There were a few minor improvements still being completed but did not impair the experience This place is just beautiful

Posted by , from Florida on Feb 28, 2018

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Comment from Hotel Management

Mar 3, 2018 by Marilú Inglés

Dear Terrie, Thank you for sharing your valuable feedback. We are truly happy to read that you had a wonderful holiday and that our staff went above and beyond to provide you with a memorable service. Please rest assured that we will share your kind comments with our team. We are already looking forward to the opportunity of welcoming you back in the near future to continue exceeding your expectations. Best regards, Marilú Inglés General Manager's Assistant

About the Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto

Location Constituyentes Number 1, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Scuba lessons included
  • Meals and drinks at companion properties included
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto offers its guests a complimentary water park, a sauna, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the beach bar. A free manager's reception is offered daily. You'll find a business center on site. The eco-friendly Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto also features gift shops/newsstands, a porter/bellhop, and ATM/banking services.

  • 287 guestrooms or units
  • 3 levels
  • 4 buildings
  • Built in 1999
  • Dining venue
  • Bar on the beach
  • Manager's reception (free)
  • Supervised kid's activities (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Gift shop
  • ATM
  • Bellhop

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Miniature golf on site

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (56.1 km / 34.9 mi)
  • Parking:

Room Amenities

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto offers 287 accommodations with coffee/tea makers.

  • Coffee maker
  • Telephone

Food & Drink

The property hosts a free manager's reception daily.

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto has a restaurant on site.

Entertainment

The resort provides daily entertainment, including a renovated game room, scheduled activities, and live music in the lobby bar. Nightly entertainment includes live shows and theme parties on a modern stage.

Nearby Activities

Recreational amenities at the property include a complimentary water park, a sauna, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 03:00 PM

Check-out

  • Check-out by 12:00 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Gran Porto
  • Gran Porto Real All Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran o Resort Spa Inclusive

You should know

  • The total price shown includes a resort fee.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.