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Hotel Kavia 5th Avenida

3.5 star property
3.5-star boutique hotel near Quinta Avenida

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Photo gallery for Hotel Kavia 5th Avenida

Indoor pool, outdoor pool, pool umbrellas, sun loungers
1 bedroom, desk, blackout drapes, free WiFi
Reception
Front of property
Indoor pool, outdoor pool, pool umbrellas, sun loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Mamitas Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪60 min drive‬

Room options

View all photos for Deluxe Double Room

1 bedroom, desk, blackout drapes, free WiFi

Deluxe Double Room

  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Room

1 bedroom, desk, blackout drapes, free WiFi

Deluxe King Room

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

City center stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Quinta Alegría Shopping Mall and Calle Corazón are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Central Square - 8 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Señor Frogs - ‬1 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk

About this property

Hotel Kavia 5th Avenida

3.5-star boutique hotel near Quinta Avenida
Hotel Kavia 5th Avenida offers its guests an indoor pool and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the boutique Hotel Kavia 5th Avenida.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 63 guestrooms or units
  • 3 levels
  • Built in 2009
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Kavia 5th Avenida offers 63 air-conditioned accommodations with complimentary toiletries and ceiling fans. 42-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

Languages

English, Spanish

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Wyndham Garden Playa del Carmen

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  • Breakfast included
  • Parking included
  • Free WiFi
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Property amenities

Family friendly

  • Indoor pool
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Indoor pool
  • Outdoor pool
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch smart TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels provided

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Reina Roja
Reina Roja Hotel
Reina Roja Hotel Playa del Carmen
Reina Roja Playa del Carmen
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

Frequently asked questions

How close is Hotel Kavia 5th Avenida to the airport?

Hotel Kavia 5th Avenida is 21.3 mi (254-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Hotel Kavia 5th Avenida have an airport shuttle?

Airport shuttle services are not available at Hotel Kavia 5th Avenida.

How close is Hotel Kavia 5th Avenida to the beach?

This hotel is a short 7-minute walk from Playa del Carmen Main Beach and 6-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Hotel Kavia 5th Avenida offer free breakfast?

Hotel Kavia 5th Avenida does not offer free breakfast.

Is there a casino at Hotel Kavia 5th Avenida?

No, there is no casino at this hotel, but Riviera Gran Casino (10-min walk) is nearby.

What time is check-in at Hotel Kavia 5th Avenida?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM.

Is there free parking at Hotel Kavia 5th Avenida?

Free parking is not available at this hotel.

Does Hotel Kavia 5th Avenida have a pool?

Hotel Kavia 5th Avenida features an indoor pool and an outdoor pool.

Does Hotel Kavia 5th Avenida have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Kavia 5th Avenida have a spa?

There are no spa services available at this hotel.

How close is Hotel Kavia 5th Avenida to downtown Playa del Carmen?

Hotel Kavia 5th Avenida is 0.2 mi away from Playa del Carmen.

Hotel Kavia 5th Avenida Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 354 out of 990 reviews
Rating 8 - Good. 320 out of 990 reviews
Rating 6 - Okay. 152 out of 990 reviews
Rating 4 - Poor. 74 out of 990 reviews
Rating 2 - Terrible. 90 out of 990 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Manuel Alejandro

Liked: Cleanliness, staff & service
Disliked: Room comfort
Si vienes a descansar no es tu opción ya que en la esquina hay bares que desde muy temprano y hasta muy noche hacen demasiado ruido
Stayed 4 nights in Mar 2025

4/10 Poor

Kirk

Traveled with family
Disliked: Amenities, property conditions & facilities
Sheets were never changed. Floor not swept. Toilet did not stop runnimg despite talking to the staff. No hot water for two days. No washcloth. No blanket for the bed. None of the bars were open. The local night club was so damn loud. The lobby bathroom had no toilet seats. Flooring in the lovy was unsafe. Not the Mexican vacation we were hoping for. This was an unfortunate experience.
Stayed 5 nights in Mar 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Marla Mae

Liked: Staff & service, property conditions & facilities
I liked so close to tour meeting places so close to beach 7 11 1 minute walk extra friendly staff
Stayed 5 nights in Jan 2025

2/10 Terrible

Fernando Brogan

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and the roof top closed plus bar closed
Stayed 1 night in Jan 2025

2/10 Terrible

Michelle, El Paso

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE, My 14k gold ring was stolen, I had to go to the police station to make the report, another guest from a different room got 5000 pesos taken as well. Management didn’t offer any help. The hotel is no longer name Reina Roja the actual name is Kavia and has different administration, also it’s under renovation and the construction workers are left wondering around the guest hallways and rooms all day with no staff supervision, since is getting renovated throughout the day you are unable to sleep due to the loud noises that they make. This was the worst experience that I ever had. Total nightmare. I had stayed in La Reina Roja before and NEVER had an issue before until now that is called different (KAVIA) very disappointing at EXPEDIA for misleading us with a false advertisement and not be updated of the new changes.
Stayed 6 nights in Jan 2025

8/10 Good

Petr

Stayed 1 night in Jan 2025

4/10 Poor

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of roches. Hotel in construcción they star making noise 8 am. Hotel very low quality. Dirty and desorganize. I would not stay there again. No pool.
Stayed 4 nights in Jan 2025

6/10 Okay

rachelle

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’ve stayed at this property a few times they only give you a sheet on the bed as a blanket. The pillows are horrible. The rooftop pool was closed and found two cockroaches.This property is going downhill from the first time I stayed
Stayed 2 nights in Dec 2024

2/10 Terrible

Joe

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No thank you.

This is a motel at best. It should be rated above a 1 star. Needs to be rebuilt from the ground up.
Stayed 3 nights in Dec 2024

2/10 Terrible

Ruben Damian

Disliked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Cool atmosphere for adults. Quiet and safe.
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Past it's prime

I loved the look of this hotel, architecturally it's quite unique. However it's long past its prime. The rooms have a sewer small, the bedding was stained, the walls had gouge marks, and the pool was drained and out of commission. There are some bizarre elements such as a hot tub right next to the registration desk, an old Mercedes coupe in the back of the lobby, and all the plants are dead or dying. Breakfast is cheap, but terrible. Someone opened my door at 4am on my first night. I have no idea what that was about and complaining to the front desk resulted in no reaction. The location is good though, and fairly quiet for Mexico.
Stayed 5 nights in Dec 2024

2/10 Terrible

Eleonora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
L’hôtel devrait être fermé car est en rénovation. Ils font des travaux pendant la journée et pendant la nuit c’est un bruit insupportable de la boîte de nuit voisine La douche ne fonctionne pas bien et l’internet est trop lent On a manqué d’électricité et les serviettes de bain sont dans un état lamentable
Stayed 1 night in Dec 2024

8/10 Good

Yevhen

Traveled with partner
Good
Stayed 1 night in Dec 2024

10/10 Excellent

Yevhen

Good
Stayed 1 night in Dec 2024

10/10 Excellent

Jesus

Stayed 5 nights in Dec 2024

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
After showing them multiple confirmations, they still couldn’t find our reservation and told us no resort fee perks and whole roof bar and pool closed. We left and went to another bad hotel next door for 1 night and then booked a higher price hotel for 2 week stay.
Stayed 14 nights in Dec 2024

2/10 Terrible

david

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here!

Let's see, There's no windows in the room! The WiFi went down my second night and never came back. Pool was closed. They were Jack hammering with work. I left a very expensive dress shirt when I checked out. Went back the next day a it's gone. Stolen!
Stayed 2 nights in Dec 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weird but ok

Stayed 2 nights in Nov 2024

6/10 Okay

James

Stayed 6 nights in Oct 2024

2/10 Terrible

LUCIE, London

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Christopher

Liked: Staff & service, room comfort
Todo bien solo si un poco mas de limpieza en las sabanas
Stayed 1 night in Jul 2024

8/10 Good

Carlos, Cd Juárez

Liked: Staff & service
You get what you paid for , don’t expect much
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024