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Best Western Plus Plattsburgh

3.0 star property
Family-friendly stay near Champlain Centre

Choose dates to view prices

Photo gallery for Best Western Plus Plattsburgh

Free daily buffet breakfast
Combined shower/tub, eco-friendly toiletries, hair dryer, towels
Exterior
Indoor pool, open 7:30 AM to 10:00 PM, sun loungers
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Free WiFi

Explore the area

View in a map
446 Route 3, Plattsburgh, NY, 12901
  • Place, Champlain Centre
    ‪5 min walk‬
  • Place, State University of New York-Plattsburgh
    ‪2 min drive‬
  • Place, Champlain Valley Physicians Hospital
    ‪2 min drive‬
  • Airport, Plattsburgh, NY (PBG-Plattsburgh Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed) | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Separate Living Room)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Separate Living Room) | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Separate Living Room)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (Separate Living Room)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchenette (Separate Living Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (Separate Living Room)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchenette (Separate Living Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony, Pool View

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Balcony, Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Jetted Tub (Walk-in Shower;with Sofabed)

Fridge, microwave, coffee/tea maker, highchair

Suite, 1 King Bed, Accessible, Jetted Tub (Walk-in Shower;with Sofabed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Poolside

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 6
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

Accessible-2 Double, Mobility Accessible, Communication Assistance, Roll In Shower, Non-Smoking

  • Sleeps 4

2 Double Beds, Non-Smoking, Microwave And Mini-Refrigerator

  • Sleeps 4

2 Double Beds, Non-Smoking, Balcony, Pool View, Microwave And Mini-Refrigerator

  • Sleeps 4

2 Double Beds, Non-Smoking, Pool Side, Microwave And Mini-Refrigerator

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Jetted Tub, Kitchenette, Microwave

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Kitchenette, Separate Living Room, Microwave And Mini-Refrigerator

  • Sleeps 4

Suite-1 Queen Bed, Non-Smoking, Jetted Tub, Separate Living Room, Microwave And Mini-Refrigerator

  • Sleeps 2

1 Queen Bed, Non-Smoking, Microwave And Mini-Refrigerator

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Kitchenette, Jetted Tub, Sofabed, Triple Sheet, 37 Flat Lcd Tv

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Jetted Tub, Separate Living Room, Kitchenette, Microwave

  • Sleeps 2

1 King Bed, Non-Smoking, Sofabed, Microwave And Mini-Refrigerator

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Two Sofabeds, Jetted Tub, Kitchenette, Microwave

  • Sleeps 4

Suite-1 King Bed, Mobility Accessible, Communication Assistance, Walk In Shower, Jetted Tub, Sofabed, Non-Smoking

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll In Shower, Non-Smoking

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Communication Assistance, Walk In Shower, Sofabed, Jetted Tub, Non-Smoking

  • Sleeps 4

Standard King Room Sofabed-Non Smoking

  • Sleeps 4

About the neighborhood

Plattsburgh

Near the airport.You'll be within half a mile (1 km) of Champlain Centre and 2 miles (3 km) of State University of New York-Plattsburgh with a stay here. Also, Strand Center for the Arts is within 3 miles (5 km) and Battle of Plattsburgh Center and War of 1812 Museum is within 6 miles (10 km).

What's nearby

  • Champlain Centre - 5 min walk - 0.3 miles
  • Peter S. Bulmette Park - 16 min walk - 0.9 miles
  • State University of New York-Plattsburgh - 2 min drive - 1.6 miles
  • Champlain Valley Physicians Hospital - 2 min drive - 1.6 miles
  • Benjamin F Feinberg Library - 2 min drive - 1.6 miles

Getting around

  • Plattsburgh Station - 8 min drive
  • Plattsburgh, NY (PBG-Plattsburgh Intl.) - 9 min drive

Restaurants

  • ‪Subway - ‬12 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Bella Roma Food Court At Price Chopper - ‬3 min walk
  • ‪Chick-fil-A - ‬9 min walk

About this property

Best Western Plus Plattsburgh

Family-friendly stay near Champlain Centre
Best Western Plus Plattsburgh offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. A terrace, a vending machine, and an arcade/game room are also featured at the family-friendly Best Western Plus Plattsburgh. A roundtrip airport shuttle (available on request), a train station pick-up service, and a train station drop-off service are free. Self parking is free.

This Plattsburgh hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue
Best Western Plus Plattsburgh offers 126 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 50-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Plattsburgh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Total with taxes and fees
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Property amenities

Family friendly

  • Arcade/game room
  • High chair
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 7:00 AM to 9:00 PM on request
  • Free train station pick-up and drop-off shuttle from 7:00 AM to 9:00 PM
  • Train station shuttle on request
  • Free bus station shuttle
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Air hockey
  • Arcade/game room
  • Bicycle cleaning area
  • Games
  • Indoor pool
  • Shopping mall
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1:30 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Pool access available from 7:30 AM to 10:00 PM.
  • Up to 2 children 16 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Inn Smithfield
Best Western Plus Inn Smithfield Plattsburgh
Best Western Plus Smithfield
Best Western Plus Smithfield Plattsburgh
Best Western Smithfield
Best Western Plus Plattsburgh Hotel
Best Western Plattsburgh
Best Western Plus The Inn At Smithfield Hotel Plattsburgh
Plattsburgh Best Western
Best Western Plus The Inn At Smithfield
Plus Plattsburgh Plattsburgh
Best Western Plus Plattsburgh Hotel
Best Western Plus Plattsburgh Plattsburgh
Best Western Plus Plattsburgh Hotel Plattsburgh

Frequently asked questions

How close is Best Western Plus Plattsburgh to the airport?

Best Western Plus Plattsburgh is 6.8 mi (9-min drive) away from the Plattsburgh, NY (PBG-Plattsburgh Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Plus Plattsburgh?

As of Dec 21, 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Plattsburgh on Dec 30, 2025 start from $135.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Plattsburgh have an airport shuttle?

Best Western Plus Plattsburgh offers a free airport shuttle, available from 7:00 AM to 9:00 PM on request.

How close is Best Western Plus Plattsburgh to the beach?

This hotel is 5.6 mi (10-min drive) from Plattsburgh City Beach.

Does Best Western Plus Plattsburgh offer free breakfast?

Best Western Plus Plattsburgh offers free buffet breakfast on weekdays between 6:00 AM and 10:00 AM and weekends between 6:00 AM and 10:30 AM.

Is there a casino at Best Western Plus Plattsburgh?

No, there is no casino at this hotel.

What time is check-in at Best Western Plus Plattsburgh?

Check-in start time: 4 PM; Check-in end time: 1:30 AM.

Is there free parking at Best Western Plus Plattsburgh?

This hotel offers free self parking.

Does Best Western Plus Plattsburgh have a pool?

Best Western Plus Plattsburgh features an indoor pool. Guests can enjoy pool access from 7:30 AM to 10:00 PM.

Does Best Western Plus Plattsburgh have a restaurant?

Yes, there is a restaurant on site.

Does Best Western Plus Plattsburgh have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Plattsburgh to downtown Plattsburgh?

Best Western Plus Plattsburgh is 2 mi away from Plattsburgh.

Best Western Plus Plattsburgh Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1001 reviews
Rating 8 - Good. 236 out of 1001 reviews
Rating 6 - Okay. 100 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew, West Caldwell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay for a quick getaway. It was clean and conveniently located. Decor kind of out dated. But would go again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Robert

Stayed 1 night in Sep 2025

4/10 Poor

Cynthia

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Strange place with guests who hang in the parking lot playing music at night. It was dirty and all in all return to what I always thought about Best Western – not worth a stay.
Stayed 4 nights in Aug 2025

4/10 Poor

Tasha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We left. It was loud. We could hear everything from everyone’s rooms. The place was not as advertised.
Stayed 1 night in Sep 2025

10/10 Excellent

Randall

Stayed 1 night in Sep 2025

4/10 Poor

Anthony

Stayed 2 nights in Sep 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Ashleigh

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Our initial room had a strong musty/moldy smell. They did offer 2 other rooms; one of which didn't smell too bad so we took that one. I was very surprised at the general condition considering the cost for the night. The pool was a great amenity and was a big hit but otherwise we wouldn't stay here again unless it was half or less of what we paid, which is closer to what it's actually worth.
Stayed 2 nights in Aug 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great hotel overalll
Stayed 1 night in Aug 2025

4/10 Poor

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was fine. Night check in clerk was not welcoming and was very short and not help. i did not feel welcomed. I also had to wait 15 minutes because he was mot at the desk. p
Stayed 3 nights in Aug 2025

10/10 Excellent

NATALIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay
Stayed 1 night in Aug 2025

10/10 Excellent

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matt at front desk was EXTREMELY helpful making sure our room was ready early for checkin as we had a 4 pm wedding! Unfortunately Room 109s battery in the door broke when we returned and they had to open it for us at 10 pm. We managed but just glad there was 24 hour staff on site!
Stayed 1 night in Aug 2025

10/10 Excellent

Cody

Stayed 2 nights in Aug 2025

10/10 Excellent

Karole

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice large pool.
Stayed 1 night in Aug 2025

10/10 Excellent

Jeanine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth. The room offered comfort and amenities to make the stay pleasant. The breakfast choices were plentiful. The location was walking distance to restaurants and stores. I have stayed here before and would stay again.
Stayed 1 night in Aug 2025

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was close and walking distance and safe
Stayed 3 nights in Aug 2025

2/10 Terrible

Diane

Disliked: Cleanliness, property conditions & facilities
The hallway had a nauseating odor of fried food. My room also smelled of stale smoke. I had to buy air freshener to sleep in the room. Pillows were very old and the cases and sheets were frayed. I had stayed at this hotel in 2023 and it was a completely different experience. Such a disappointment and waste of money to stay there for a week under the these deteriorated conditions.
Stayed 6 nights in Aug 2025

2/10 Terrible

Michelle

Stayed 2 nights in Aug 2025

2/10 Terrible

Cedric

Stayed 1 night in Aug 2025

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay after looking over my room. The room was filthy. Mattress cover stained. Filth all over the refrigerator and sticky microwave door. Dirty phone. Crumbs and dirt in closet. Bathroom toilet not clean. Was shown second room along with staff and found same condition. Money refunded but horribly inconvenienced trying to find another hotel at last minute.
Stayed 6 nights in Aug 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We have stayed at this hotel several times with premium room & 2 hour early check in. Normally not an issue. Although slightly early,staff said room will be ready in 20 minutes so we stayed around lobby. After 20 they told us another half hour, so we waited again. After a half hour, they then told us not before 3 pm which was another 45 minutes later. Instead of telling us initially you can’t check in before 3 we would have made other plans. I went by the room several times and did not see a cleaning lady as it is the same room we stay in each time. We felt that we were being played with as we knew the room was ready. They also knew where we were waiting so at anytime they could have come to see us to say your room is ready now. Our early check in was at 2 pm so they didn’t even respect that and the hotel was not busy. All that to say we were highly disappointed as we were recurring clients. This was unacceptable, and will most likely never return due to the lack of hospitality
Stayed 1 night in Aug 2025

8/10 Good

cecilia, East Elmhurst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Brandon, Mascouche

Amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options were fantastic for my picky eaters and beds were clean and comfy!
Stayed 1 night in Aug 2025