4/10 Poor
Stephanie
Mar 24, 2025
Disliked: Staff & service
Disappointing again
We reserved a king room and were told we could have a rollaway for our son. When we arrived, the rollaway was not there. We called three times and were assured that a rollaway was coming. After returning from the pool at 11 pm, it still was not there. We called again and were informed that a rollaway could not be brought to our room because of the stairs. Somehow, they weren’t aware of the stairs at booking or for the first three calls. We were then moved to another room with two beds at 11:30 pm. We were also told that the only other option for breakfast was to order room service, if we did not want their $19 buffet, which was no bette than free breakfasts you get at many hotels. When we tried to call room service in the morning, we were told they were not open. So much miscommunication. This is our second time attempting to stay at Craguns for an event and the second time we’ve had to move rooms. We won’t be back.
Stephanie
Stayed 1 night in Mar 2025