6/10 Okay
Shantal
Sep 30, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process is tedious, and all of the frills, papers, coupons, and instructions made my stay more confusing than relaxing. I was repeatedly asked for my room number, which became tiring. As a solo traveller, I was uncomfortable when my suite number was called out loudly in public areas—likely part of their procedure, but not ideal for privacy.
You must arrive by speedboat (at an additional cost). The beach is stunning, but it wasn’t always clear which sections were available for guests like me to relax in. While drinks and food were being served around me, one staff member told me a section was closed—possibly a misunderstanding—but with limited seating, the experience felt unnecessarily confusing.
The sprawling property, while luxurious at first glance, contributed to my irritation. Important information (where breakfast is served, how to arrange transport from the room to the main hotel) isn’t intuitive for short-term visitors.
The rooms themselves are gorgeous, no complaints there.
However, if you’re a solo traveller seeking a cultural experience, this may not be the right fit. The resort seems tailored more for couples on romantic getaways. The food is underwhelming, though the cocktails by the pool or beach are a nice touch.
Most staff are friendly and hardworking. Transportation is another pain point: speedboat transfers run only at specific times, and you’re asked to be in the lobby two hours in advance. So budget extra time and cost.
Shantal
Stayed 2 nights in Sep 2025
