The fist day we arrived and the bedsheets had blood on them, we asked the staff to clean when we went out, arrived later that night, they had changed the bedsheets, but there was no hot water and there was no one at the reception that night to help, they have 2 emergency numbers no one answered both of them, we went to sleep without showering, in the morning when we called reception they told us to turn the hot water on and wait FIFTHTEEN TO TWENTY MINUTES!!! For the water to heat up, they called a plumber and he didn't even know what side to turn for hot or cold because the water took so long to change temperature, the elevator stoped working 2 different times, the staff on the day shift was friendly and her English was good enough and gave us ice when we asked and called the plumber, the night shift staff said there was no ice even though I could see the ice bag in the kitchen behind him and liked to take hour long walks around the neighborhood instead of doing his job.