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"Nice hotel, perfect location for our vacation, there lots of food/shopping around as well " More

By a verified traveler on Sun 29 Jul 2018

Hotel Description

3-star hotel near Arizona Mills Mall

In shopping district

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Arizona Mills Mall and within 3 miles (5 km) of Diablo Stadium. Also, Sea Life Aquarium is within half a mile (1 km) and LEGOLAND Discovery Center Arizona is within 2 miles (3 km).

2 outdoor tennis courts

This hotel features 2 outdoor tennis courts, an outdoor pool, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and free perks like buffet breakfast and free self parking.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 160 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Pillowtop beds, room service, and coffee/tea makers are also available.

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$64* Per night/room Nov 3 - Nov 4

Studio King Wet Bar

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Tempe/Phoenix Airport InnSuites at the Mall ratings based on 25 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Tempe/Phoenix Airport InnSuites at the Mall

Everyone (15) Couples (3) Family (10)
3 out of 5
Asked for handicapped accessable room. We were directed to very back of Hotel , didn't feel very safe! Entering room couldn't hardly get wheelchair paat 1st bed! Overall very disappointed in my choice!

Posted by on Oct 10, 2019

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Comment from Hotel Management

Oct 10, 2019 by Guest Review Response Team

We're sorry our room did not meet your expectations. Thank you for the feedback.

4 out of 5
A little run down, but made up for it and more with the price. Hot breakfast wasnt bad

Posted by on Sep 21, 2019

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Comment from Hotel Management

Oct 10, 2019 by Guest Review Response Team

We're pleased you enjoyed your stay. Thank you for the feedback.

5 out of 5
The rooms were great the property was awesome and the staff was great ๐Ÿ˜Š๐Ÿ‘๐Ÿ‘

Posted by on Sep 18, 2019

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Comment from Hotel Management

Oct 10, 2019 by Guest Review Response Team

We are pleased you enjoyed your stay. Thank you for the feedback

4 out of 5
Speedy check in.. staff were friendly, helpful, and nice.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Oct 10, 2019 by Guest Review Response Team

We are thrilled you enjoyed your stay. Thank you for the feedback.

5 out of 5

Posted by on May 13, 2019

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Comment from Hotel Management

May 14, 2019 by Chris Schilt, General Manager

I am so glad that we met your expectations. Thanks so much for choosing the Hotel Tempe Phoenix Airport InnSuites.

4 out of 5
The property was well keep! The staff was very friendly ! Except for the breakfast the lady was not friendly at all every was cold and look messy !

Posted by on May 7, 2019

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Comment from Hotel Management

May 8, 2019 by Chris Schilt, General Manager

Thanks for the candid review of the restaurant. We will address them immediately. Thanks for staying with us at the Hotel Tempe Phoenix Airport InnSuites.

2 out of 5
Our family was less than impressed with our one-night stay. Check-in took a while even though we arrived around 7PM on a Tuesday. The property was bustling with people working on cars, revving engines, and loitering about with open solo cups of beer like it was a barrel party. The room was filthy and run down. The rickety pull-out sofa had only a sheet smeared with lipstick and when we called for bedding we were told it would be a while, as the staff member who delivered such things had just left to take the shuttle to the airport. This led me to believe that there were only two people on staff for such a large property? We asked for a blanket and a clean sheet and it took over an hour to receive only a stained and smudged blanket and a (clean?) pillow. The bathroom appeared clean enough, save for the towel with blood on it. I'm really glad we didn't have one of those UV lights; who knows what it would have illuminated in that place. On the bright side, the evening was quiet and we were not disturbed. We skipped the breakfast because we had a hunch it'd be something we'd rather not experience.

Posted by on Apr 26, 2019

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Comment from Hotel Management

Apr 26, 2019 by Chris Schilt, General Manager

I am so sorry that we did not meet your expectations. Thank you for the candid assessment of your stay with us.

5 out of 5
They offered complimentary drink meals and snacks throughout the day

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 25, 2019 by Chris Schilt, General Manager

I am so glad that your thoroughly enjoyed your stay with us. Thanks so much for choosing the Hotel Tempe Phoenix Airport InnSuites.

5 out of 5
Clean and spacious, friendly staff very accommodating

Posted by on Mar 22, 2019

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Comment from Hotel Management

Mar 22, 2019 by Chris Schilt, General Manager

I am so glad that your stay with us went so well. It is really important that the staff is friendly and accommodating, good to see we scored well there. Thanks so much for staying with us at the Hotel Tempe Phoenix Airport InnSuites.

2 out of 5
Room was not ready at 4:00 pm. I had to ask for manager to get help but then he was good.

Posted by on Mar 20, 2019

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Comment from Hotel Management

Mar 21, 2019 by Chris Schilt, General Manager

I am sorry that your late check in caused you to score us so poorly. Despite that, I hope your room was satisfactory, breakfast was good, you got to take advantage of our happy hour and our great location.

About the Hotel Tempe/Phoenix Airport InnSuites at the Mall

Location 1651 W Baseline Rd, Tempe, AZ 85283

Property Features

As a guest of Hotel Tempe/Phoenix Airport InnSuites at the Mall, you'll find an outdoor pool, outdoor tennis courts, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1500 square feet (139 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Hotel Tempe/Phoenix Airport InnSuites at the Mall. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. Smoking is allowed in designated areas at this 3-star Tempe hotel.

  • 160 guestrooms or units
  • 2 levels
  • 5 buildings
  • 1500 sq ft of conference space
  • 139 sq m of conference space
  • Built in 1983
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (11 km / 6.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel Tempe/Phoenix Airport InnSuites at the Mall offers 160 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Tempe hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in October 2017.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6:30 AM to 10 AM.

Hotel Tempe/Phoenix Airport InnSuites at the Mall has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Basketball on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered at scheduled time 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 10.00 per accommodation, per night, plus a deposit of USD 10.00 per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Smoking rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals exempt from fees/restrictions
  • No elevators
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 10.00 per night
  • Pet fee: USD 10.00 per accommodation, per night
  • Rollaway bed fee: USD 0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Tempe Phoenix Airport InnSuites Mall
  • InnSuites
  • InnSuites Hotel
  • Tempe Phoenix Airport InnSuites Mall
  • Hotel Tempe/Phoenix Airport InnSuites Mall
  • Hotel Tempe/Phoenix InnSuites Mall
  • Tempe/Phoenix Airport InnSuites Mall
  • Tempe/Phoenix InnSuites Mall
  • Hotel Tempe/Phoenix Airport InnSuites at the Mall Hotel
  • Hotel Tempe/Phoenix Airport InnSuites at the Mall Tempe
  • Hotel Tempe/Phoenix Airport InnSuites at the Mall Hotel Tempe

You should know

  • Hotel Tempe/Phoenix Airport InnSuites at the Mall offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in smoking rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.