6/10 Okay
RICHARD, Irvine
Business traveler
Feb 3, 2026
This reservation is part of a 5 night stay.
The automatic doors did not work and the manual doors were HARD to pull open. With the cold temperature, this was not a good start.
First room smelled of weed and I had to be transferred. The key system was down so I had to be escorted to my room by the security whenever I came downstairs. The room was cold, so the security had to come back up to reset the thermostat. The next morning I went back downstairs to see if I could get a key and.... no luck. I finally received a key upon my return at around 6:30 pm. Saturday.
I went downstairs Tuesday for breakfast at about 9-9:30. I noticed the restaurant was dark. I asked the desk clerk if they were closed and she replied, yes. She didn't know why, but they would be closed for the day. She was kind enough to assist me with alternate choices. On my way upstairs, I noticed that the restaurant lights were on and a lady was behind the bar. I walked over and asked her if they were open and she said, Sure! By this time I'm puzzled but glad. I informed the clerk they were open and she said, "I wish someone would have told me".
The to go breakfast was served to me in a paper BOX. That's fine I guess if you're having lunch. But eggs over easy in a box? Yoke spreading in a BOX?
The staff was friendly enough, but there just seemed to be a lack of organization, communication, and coordination. Would NOT recommend this Hilton at this time. Maybe when some adjustments are made.
RICHARD
Stayed 1 night in Jan 2026
