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"I loved the location it was very convenient to anywhere we wanted to go. The staff were nice. I wish there was an elevator to use the luggage carrier ... " More

By a verified traveler on Mon 24 Jun 2019

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Hotel Description

Hotel near Five Flags Speedway in Pensacola

Northwest Pensacola stay

Your stay at this Northwest Pensacola hotel places you within 6 miles (10 km) of West Florida Hospital and Cordova Mall. Pensacola State College and Five Flags Speedway are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$72* Per night/room Apr 3 - Apr 4

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn ratings based on 10 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Quality Inn

Everyone (5) Couples (1) Family (4)
1 out of 5
The room was filthy. Bathroom was unclean. Hallways had a putrid stench. Overall worse "Inn" I have ever stayed in.

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 3, 2021 by Manager

It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.

1 out of 5
I had no lampshades for any of the lights in my room, no towels or washcloths nor running water

Posted by on Mar 2, 2021

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Comment from Hotel Management

Mar 4, 2021 by Manager

Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

2 out of 5
Property was not very clean staff was not very friendly and wanted to get a rollaway bed property didn’t have any. Showed up to check in the told me that I could possibly not have a room that I was I had already made arrangements for but then got a king size room but didn’t have any rollaway beds he used to accommodate what I needed when I originally requested a room with two queen size beds. Room smelled like smoke. Overall not very happy with the hotel

Posted by , from Knob Noster on Jun 22, 2020

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Comment from Hotel Management

Jun 25, 2020 by Manager

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations with the standard cleanliness you've come to expect from us. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Thank you for staying with us.

1 out of 5
Messed up the reservation and no towels available the whole weekend we were there. Staff acted like they didn’t care and facility was fealthy! We will never stay there again! It was an awful experience!

Posted by , from Jasper Alabama on Jun 2, 2020

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Comment from Hotel Management

Jun 5, 2020 by Manager

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations with the standard cleanliness you've come to expect from us. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Thank you for staying with us.

1 out of 5

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 24, 2019 by General Manager

I regret to discover that you weren't thoroughly impressed with us during your most recent stay. We want you to enjoy a peaceful and comfortable stay and the fact that we've failed in this regard is very disheartening. I do hope you'll return and that we can surpass your expectations with a five-star experience.

4 out of 5

Posted by on Nov 16, 2019

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Comment from Hotel Management

Nov 16, 2019 by Manager

We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

1 out of 5
Very dirty. Extremely long check in. No customer service. Did not have towels in room and was expected to wait until housekeeping showed up

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 17, 2019 by Manager

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

4 out of 5
I loved the location it was very convenient to anywhere we wanted to go. The staff were nice. I wish there was an elevator to use the luggage carrier to go upstairs.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 25, 2019 by Manager

Dear Guest, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our location and staff. Thank you for being our guest and we hope to serve you even better next time.

4 out of 5

Posted by on May 22, 2019

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Comment from Hotel Management

May 22, 2019 by Manager

We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

4 out of 5
Employee very friendly. No microwave. Bed very comfortable. Bathroom very small

Posted by on Sep 18, 2018

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Comment from Hotel Management

Sep 22, 2018 by GRM

Dear guest, We are delighted to hear that you had a comfortable stay with us and we thank you for your kind remarks. We invest time in an effort to train our team to ensure the highest level of personalized service and ensure that our accommodations are well readied for our guests. All the best and hope to see you soon!

Property Features

Quality Inn offers its guests an outdoor pool and a fitness center. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly Quality Inn also features a vending machine, a picnic area, and coffee/tea in a common area. Free self parking is available. This Pensacola hotel is smoke free.

  • 81 guestrooms or units
  • Full breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Outdoor picnic space
  • ATM
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Pensacola Station (6.4 km / 4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn offers 81 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch LCD televisions come with premium cable channels. This Pensacola hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.

Quality Inn has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 20 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. A shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Inn Pensacola
  • Clarion Pensacola
  • Clarion Inn
  • Quality Inn Hotel
  • Quality Inn Pensacola
  • Quality Inn Hotel Pensacola

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.