6/10 Okay
Laura
Dec 7, 2025
This hotel does not live up to a five star standard. The foyer and overall ambience are great but a lot of improvements are needed. The rooms seems great surface level but staying in them you realise they are very dated. Lots of scuffs on the furniture, bathtub and water damage and marks. Only one usb port near the television in a slow and ancient device that includes an iPod player. Can't stream on the television. Spa is very different from advertised. You cannot see the city views from the swimming pool windows like at The Shard as there are grates blocking it. Spa was a bit dirty and grotty and very overcrowded. Just a small sauna and steam room next to pool. Women's changing rooms was flooded with inch deep water when I raised concerns on hygiene and safety they weren't bothered. Requested for my room to be cleaned twice and out for many hours and was never cleaned. Breakfast was fantastic first day and then following days seemed very understaffed and unorganised the staff seemed under a lot of pressure and they were very nice and so I felt sorry for them. Location is great. Horisont restaurant had no atmosphere so we went to the bar adjacent for food and champagne and it was very nice. I think they just need to update the rooms, make the spa better and hire more staff then it would be very excellent indeed.
Laura
Stayed 3 nights in Dec 2025
