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"I enjoyed the pools and the cleanliness of the property. However, there seemed to be limited options regarding the food that was disappointing. There ... " More

By a verified traveler on Tue 23 Apr 2019

Hotel Description

5-star beachfront hotel near Veracruz Beach

Beachside getaway

You'll be within 6 miles (10 km) of Veracruz Beach and 9 miles (15 km) of Frank Gehry Biodiversity Museum. Also within 9 miles (15 km) are Amador Causeway and Cinta Costera.

Poolside dining

This luxury hotel features a private beach, a full-service spa, and 5 restaurants. Dine at the beachfront restaurant and relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Comfy beds, WiFi

Boasting comforts such as pillowtop beds and Egyptian cotton sheets, the 611 guestrooms offer thoughtful touches like bathrobes and slippers. LCD TVs come with cable channels, and other amenities include WiFi and MP3 docks.

Deluxe Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, 1 Bedroom, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

The Westin Playa Bonita Panama ratings based on 7 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Playa Bonita Panama

Everyone (5)
2 out of 5
Room was not cleaned. First day I asked 3 times for wash cloths and towels. Second day still waiting after asking once. For the price the room should be cleaned and replenished without my having to ask.

Posted by on Apr 27, 2019

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5 out of 5
I enjoyed the pools and the cleanliness of the property. However, there seemed to be limited options regarding the food that was disappointing. There should be multiple options of typesof foods as well as buffet vs a la carte. Also, small issue but people would get up in the morning and "reserve" a chair by the pool but would not come down until after 11-12 pm! I stayed at an hotel in Cancun last year and they did not allow this practice. I was there with my children and because I chose to take them to breakfast before the pool I feel we were penalized.

Posted by on Apr 23, 2019

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1 out of 5

No service

Pros: Beautiful grounds and very clean
Cons: Teach customer service. Make miguel the trainer.
Location: We were told vera cruz area is extremely unsafe and got the feeling when we went to the red lion that was 1 mile away.
Where do I start? Service was terrible. Asked waitress for copy of $14 bill she came back with a $28 bill. Takes 15 mins to get water and coffee and even longer to get your bill so you can leave and start your day. The food is good but the a la carte menu is limited and repeats daily. The hotel is clean and grounds are beautiful but there is no concept of service in Panama at all which shouldn't be the experience at a Westin. The worse is that my bill had charges of 132.00 for 4 days in a row and now one could explain why but it was adjusted. I've never been sitting around a pool or on a deck without being asked if I wanted a drink and this only changed when a large group from a corporation came on 1.5. 18. If you like waiting for service, being billed wrong then this is the place for you. There was one waited named miguel that shined and was always on his game.....most everyone else was lacking. Coffee in room but not cups.....cups in room but no coffee....coffee and cups but no sugar....no one day went without issues that I had to address, the last day we ate the salad bar because they closed the asian restaurant after making reservations which was probably because they had more request for steak from the corporate booking.

Posted by , from syracuse ny on Jan 9, 2018

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3 out of 5

Can't go into Beach

Pros: The rooms were great
Cons: check in time- room wasn't available at 3pm.
Location: The location is beautiful but too far from everything and had to use the hotel transportation everyone which was $25 a trip one way.- Too expensive.
This hotel is on the beach, but the water is really dirty. Beautiful grounds. But too far from everything.

Posted by , from Miami, fl on Mar 20, 2017

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5 out of 5

Awesome hotel

This hotel and the common areas are beautiful, modern and clean. The staff was very accommodating and made sure our time there was everything we imagined it would be. We would go back in a heartbeat.

Posted by , from chicago on Dec 3, 2016

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Comment from Hotel Management

Dec 6, 2016 by PL

Dear Stephanie, We would like to thank you for posting this nice review about our hotel, staff and facilities, we are glad to know that you enjoyed your accommodations. We hope to host you in the near future!. Sincerely, PL

4 out of 5

The hotel was lovely and the pools magnificent

Pros: Pools, cleanliness and staff.
Cons: It would be nice if shuttles into the city were offered.
Location: The resort itself is fantastic. The location remote from the city
Beautiful hotel. Attentive staff. Couldn't sit down without someone offering me a beverage. The pools were a delight. The beach, however, was a bit disappointing and not inviting. It was fine to daydream while looking out to the horizon, but not an inviting beach to go for a dip. No worries, as the pools were plentiful and beautiful. The food was good, but after a couple of days, boring. It was not close to the city, and thus, required motivation if you wanted to leave the resort.

Posted by on Mar 23, 2015

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Comment from Hotel Management

Sep 24, 2015 by Camille Amoyal

Warm greetings from Playa Bonita. Thank you for taking the time to share with us your comment. We are happy to hear you enjoyed our facilities and our staff. We are sorry your expectations were not reached with the beach, we apologize for this. We hope to have you back soon, All the best,

1 out of 5

The staff was not helpful and was very unfriendly

Cons: Nothing close, No free Internet
The staff never smiled, they were not friendly and spoke almost no English. I asked for a bagel at breakfast and was told they do not have bagels, as we were leaving they brought out bagels. In speaking with other guests they all had similar experiences throughout the hotel, they would ask for something and the staff would just say NO unless you pushed them and only then would they obtain the requested item.

Posted by , from Minneapolis, MN, USA on Jan 27, 2013

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About the The Westin Playa Bonita Panama

Location Km 6 Road to Veracruz, Panama City, Panama

Renovations + Closures

This property is closed from March 26 2020 to October 31 2020 (dates subject to change).

All-inclusive Details

All-inclusive room rates at The Westin Playa Bonita Panama are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

  • Taxes included
  • All meals served buffet-style
  • Gratuities included
  • Basic alcoholic beverages included
  • Additional gratuities accepted

Property Features

Some rates at The Westin Playa Bonita Panama are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the sand beach. At The Westin Playa Bonita Panama you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Self parking is free. Smoking is allowed in designated areas at this 5-star Panama City hotel.

  • 611 guestrooms or units
  • 5 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Tocumen Intl. Airport (PTY) (35.9 km / 22.3 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Westin Playa Bonita Panama offers 611 air-conditioned accommodations with MP3 docking stations and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets. 42-inch LCD televisions come with premium cable channels. Bathrooms include showers with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Pillowtop beds
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Shower
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Asiana - This poolside restaurant specializes in Asian cuisine and serves dinner only.

Cafe Pacifica - Overlooking the ocean, this café specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.

Oceanica - This beach restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

SOLEO - This restaurant serves dinner only. Open daily.

Starfish Grill - Overlooking the ocean and pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Beach volleyball on site
  • Kayaking on site

Spa Services

Sensory Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: PAB 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between PAB 16.00 and PAB 22.00 per person (approximately)
  • Fee for in-room wireless Internet: PAB 15.75 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: PAB 15.75 per day (rates may vary)
  • Pet fee: PAB 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Panama Playa Bonita
  • Panama Westin Playa Bonita
  • Playa Bonita Westin
  • Westin Bonita
  • Westin Bonita Panama
  • Westin Bonita Playa Panama
  • Westin Playa Bonita
  • Westin Playa Bonita Hotel
  • Westin Playa Bonita Hotel Panama
  • Westin Playa Bonita Panama
  • The Westin Playa Bonita Panama Hotel Panama City
  • The Westin Playa Bonita Panama Panama City
  • Westin Playa Bonita Panama Hotel
  • The Westin Playa Bonita Panama Panama City
  • The Westin Playa Bonita Panama Hotel
  • The Westin Playa Bonita Panama Panama City
  • The Westin Playa Bonita Panama Hotel Panama City

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.