I’ve stayed in many units at palazzo and love this facility. This particular unit is on the west end and usually the nicest units. Unfortunately this unit wasn’t as nice as others I’ve stayed in. The couch was very stained and worn, the coffee table is covered in water rings( no coasters available) the big sliding door to the balcony has a broken latch and a piece of metal that falls off every time you slide the door open.
The worst thing is there are no curtains or blinds on all the glass in the den, it’s the west end unit, so when the sun is setting, the room is blinding.
The den tv isn’t a smart tv, but the bedrooms are. There is no kurig for coffee
So none of this is the end of the world, this unit just needs some TLC to be up to the level of other units in this facility
Something not related to this unit, palazzo has always been a quiet, relaxing place to stay. Guards frequently came by the pool area to make sure things were safe. This year was different, there was a group of adults, drunk, loud , and obnoxious… they ran everyone out of the pool area. I never saw an attendant during my entire stay.