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Tzam Poc Resort

3.0 star property
3-star Mediterranean hotel near Lake Atitlán

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Photo gallery for Tzam Poc Resort

Exterior
Exterior
Lounge
Superior Suite, 1 King Bed, Non Smoking, Lake View | Room amenity
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Laundry
  • Breakfast included
  • Parking included

Explore the area

View in a map
Via Rural Santa Catarina Km. 6.5, Santa Catarina Palopo, Santa Catarina Palopo, 07010
  • Lake Atitlán
    ‪2 min walk‬
  • Santa Catarina Palopo Church
    ‪16 min walk‬
  • Panajachel Municipal Market
    ‪7 min drive‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪83 min drive‬

Room options

View all photos for Romantic Suite, 1 King Bed, Non Smoking, Lake View

Romantic Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Romantic Suite, 1 King Bed, Non Smoking, Lake View

  • 323 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

  • 323 sq ft
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite, 1 King Bed, Lake View

Premium Suite, 1 King Bed, Lake View | Rollaway beds, bed sheets

Premium Suite, 1 King Bed, Lake View

  • 3767 sq ft
  • Lake view
  • Sleeps 1
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Non Smoking, Lake View

Superior Suite, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Superior Suite, 1 King Bed, Non Smoking, Lake View

  • 4306 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Non Smoking, Lake View

Luxury Room, 1 King Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Luxury Room, 1 King Bed, Non Smoking, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 205 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View | Rollaway beds, bed sheets

Basic Double Room, 1 Queen Bed, Non Smoking, Lake View

  • 323 sq ft
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Santa Catarina Palopo

In Santa Catarina Palopo .You'll find Lake Atitlán and Pintando Santa Catarina Palopó within a 15-minute walk of this Santa Catarina Palopo hotel. Also, Santa Catarina Palopo Church is within 2 miles (3 km) and Church of Saint Francis is within 6 miles (10 km).

What's nearby

  • Lake Atitlán - 2 min walk - 0.1 miles
  • Santa Catarina Palopo Church - 16 min walk - 0.9 miles
  • Casa Cakchiquel Arts Center - 7 min drive - 3.1 miles
  • Panajachel Municipal Market - 7 min drive - 3.3 miles
  • Church of Saint Francis - 7 min drive - 3.3 miles

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 134 min drive

Restaurants

  • ‪Crossroads Caffee - ‬8 min drive
  • ‪Restaurante El Atitlan - ‬8 min drive
  • ‪Circus Bar - ‬7 min drive
  • ‪Nativo Cafe - ‬7 min drive
  • ‪Taqueria Orale - ‬8 min drive

About this property

Tzam Poc Resort

3-star Mediterranean hotel near Lake Atitlán
Tzam Poc Resort offers its guests an outdoor pool, a hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A library, a terrace, and multilingual staff are also featured at Tzam Poc Resort. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Mediterranean Santa Catarina Palopo hotel.

  • 6 guestrooms or units
  • Built in 1995
  • Full breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Tzam Poc Resort offers 6 accommodations with hair dryers and complimentary toiletries. 46-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Hot tub
  • Library
  • Outdoor pool
  • Sauna

Accessibility

  • No elevator

Room amenities

Entertainment

  • 46-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Tzam Poc Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 60.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 55 per person
  • Airport shuttle fee per child: USD 45
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Tzam Poc Resort Panajachel
Tzam Poc Resort
Tzam Poc Panajachel
Tzam Poc
Tzam Poc Resort Hotel
Tzam Poc Resort Santa Catarina Palopo
Tzam Poc Resort Hotel Santa Catarina Palopo

Frequently asked questions

How close is Tzam Poc Resort to the airport?

Tzam Poc Resort is 52.7 mi (134-min drive) away from the Quetzaltenango (AAZ-Los Altos) airport, the closest popular airport to the property.

How much does it cost to stay at Tzam Poc Resort?

As of Sep 6, 2025, prices found for a 1-night stay for 2 adults at Tzam Poc Resort on Sep 26, 2025 start from $222.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Tzam Poc Resort have an airport shuttle?

Tzam Poc Resort offers an airport shuttle 24 hours a day, on request, for a charge of USD 55 per person.

Does Tzam Poc Resort offer free breakfast?

Tzam Poc Resort offers free full breakfast every day from 7 AM to 9:30 AM.

Is there a casino at Tzam Poc Resort?

No, there is no casino at this hotel.

What time is check-in at Tzam Poc Resort?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Tzam Poc Resort?

This hotel offers free self parking, valet parking, and extended parking.

Does Tzam Poc Resort have a pool?

Tzam Poc Resort features an outdoor pool.

Does Tzam Poc Resort have a restaurant?

Yes, there is a restaurant on site.

Does Tzam Poc Resort have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Tzam Poc Resort to downtown Santa Catarina Palopo?

Tzam Poc Resort is 0.3 mi away from Santa Catarina Palopo.

Tzam Poc Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 51 reviews
Rating 8 - Good. 13 out of 51 reviews
Rating 6 - Okay. 3 out of 51 reviews
Rating 4 - Poor. 4 out of 51 reviews
Rating 2 - Terrible. 2 out of 51 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had this property on my radar for years because i have seenit all over social media. The room was beautiful and clean. The only thing was the water drainage was a little sluggish in the shower and the water pressure was not great. Otherwise, the property was absolutely beautiful especially the money shot of the infinity pool with the Volcanoes in the background. Staff was super friendly and accommodating.
Stayed 1 night in May 2025

10/10 Excellent

Shelley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Breathtaking views, beautiful aesthetic, very attentive and kind staff. Keep in mind there is no A/C or fan in the room, but in March with the window open, we slept fine.
Stayed 1 night in Mar 2025

10/10 Excellent

Mardoqueo

Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Gia, Baltimore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of a kind! Beautiful property. Very helpful staff.
Stayed 3 nights in May 2024

10/10 Excellent

Fernando Javier

Stayed 1 night in May 2024

8/10 Good

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privileged location to enjoy stunning views. Relaxed atmosphere and friendly service. Prepare to negotiate plenty of stair. If driving, going up to the parking area can be challenging.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Aug 2022

2/10 Terrible

Andres

Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor servicio, siempre estuvieron atentos a nosotros y tienen de las mejores vistas hacia el lago.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very inaccessible , and the entrance is very dangerous .my car almost didnt made up the ramp.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The property was absolutely amazing. Love every little corner. The views, the pool, the staff was wonderful. The only thing that I would have to say I need was a better WiFi. My room had no WiFi and I had to step out to actually use WiFi. But other than that I was overwhelmed with the beauty of the place.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Good view to the lake, but one wrong thing it’s how get the resort big hill, yo got have a 4x4 truck to get the hotel, no WiFi en the hotel
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were amazing! When our taxi driver didn't show up on time to take us to the airport on the day we had to leave, the owner went out of his way to contact the father of one of his staff members to take us to the airport so we didn't miss our flight. Talk about going above and beyond! The breakfast every morning were amazing. everything that we ordered from the kitchen was delicious. we enjoyed the infinity pool and the hot tub, now only if we could have gotten some better weather to see the volcanoes more clearly. The rooms are not brand new but are nice and clean, the staff is top notch and make you feel like family. Would stay there again.
Stayed 4 nights in Feb 2019

10/10 Excellent

Kamilah, Calgary, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly the best hotel I have ever been to in my whole life
Stayed 1 night in Aug 2018

10/10 Excellent

Lesther, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning views & great service

Tzampoc Resort has one of the best views of one of the most amazing places in the world! Its infinite pool gives you the chance to feel you are swimming into Atitlán lake from the heights and touch the three volcanoes surrounding the lake. With a resident Chef, food lives up to anyone`s expectations. Staff is helpful and polite. Accommodation spaces are clean and comfortable with a superb view and tasteful decoration. If you drive yourself there, just be aware that the entrance is just for the brave... better call the Manager and have one of the staff drive your car up the steep ramp!
Stayed 1 night in May 2018

4/10 Poor

Jose, Guatemala

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Hotel is far away from the reality of the pictures

The pictures was posted in another time and situation of the hotel. Your driving skills just to get there have to be 9 of 10, Infrastructure was completly in abandond, the pool is no clean as you ser on the picture.
Stayed 1 night in Oct 2017

4/10 Poor

Kris

Disliked: Cleanliness, staff & service

Quiet and somewhat remote.

The hotel is out of the main town of Panajachel which makes it quiet. The restaurants are quite far away but the place had a kitchen. We bought food in the supermarket in Pana and cooked for ourselves. The kitchen in the suite was under stocked however and we had to request everything (plates, cutlery,pots etc). They did oblige however. The view was fabulous. The hotel was high on a hill overlooking the lake. The room we had was ok but did have ants in the kitchen (so we learned to store all food in the fridge). Hot water was present but the regulator was off so you were too hot or too cold. Towels and sheets were spotless but the shower could have been cleaned better. Overall the room was ok but I thought that it was overpriced for the condition of the hotel which needed new paint, had outdated lighting and plumbing.

8/10 Good

paul

Liked: Cleanliness, staff & service, room comfort

Great views and lovely pool are main features.

A bit disorganized and casual especially when local manager is off duty. Hotel facilities alone do not justify high price but views are superb.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Not with the price

There are many other places on the lake that are better than this place for less money. Spend your time there. The facilities are outdated and in need of repair. The pictures aren't what it looks like.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jewel above Lake Atitlan

Stunning views. Like being suspended between sky and lake. Isolated and yet close to town. Wonderful!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing view and delicious breakfast

This is our second visit to the Tzam Poc! The view is amazing and the staff is very hospitable! The owner Lucio is very helpful and personable! We will stay there again!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The place is spectacular!!!!

I love you the view from the hotel...morning breakfast was delicious...

10/10 Excellent

JUAN LUIS

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025