See all properties

The Westin Hilton Head Island Resort & Spa

4.0 star property
Eco-certified beachfront hotel with 3 outdoor pools

Choose dates to view prices

Photo gallery for The Westin Hilton Head Island Resort & Spa

2 bars/lounges, poolside bar
Property amenity
1 bedroom, pillowtop beds, in-room safe, desk
1 bedroom, pillowtop beds, in-room safe, desk
3 outdoor pools, a heated pool, cabanas (surcharge), pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
2 Grasslawn Ave, Hilton Head Island, SC, 29928-5583
  • Folly Field Beach Park
    ‪13 min walk‬
  • Coligny Beach
    ‪7 min drive‬
  • Shelter Cove Harbour
    ‪9 min drive‬
  • Hilton Head Island, SC (HHH)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • 320 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 320 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Resort View (Mobility/Hearing Accessible, Tub)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Resort View (Mobility/Hearing Accessible, Tub)

  • 320 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Resort View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Resort View (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Balcony, Ocean View

9.0 out of 10
Wonderful
(29 reviews)
  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Oceanfront

Room, 1 King Bed, Balcony, Oceanfront | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Balcony, Oceanfront

9.2 out of 10
Wonderful
(28 reviews)
  • 320 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Oceanfront

Room, 2 Queen Beds, Balcony, Oceanfront | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Balcony, Oceanfront

8.6 out of 10
Excellent
(7 reviews)
  • 320 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Resort View

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Balcony, Resort View

9.0 out of 10
Wonderful
(4 reviews)
  • 320 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Resort View

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Balcony, Resort View

9.2 out of 10
Wonderful
(9 reviews)
  • 320 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, pillowtop beds, in-room safe, desk

Suite, 1 King Bed

  • 534 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Balcony (Island)

1 bedroom, pillowtop beds, in-room safe, desk

Executive Suite, 1 King Bed with Sofa bed, Balcony (Island)

9.4 out of 10
Exceptional
(3 reviews)
  • 534 sq ft
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Balcony, Ocean View

1 bedroom, pillowtop beds, in-room safe, desk

Executive Suite, 1 King Bed with Sofa bed, Balcony, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • 534 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony (View)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Balcony (View)

9.6 out of 10
Exceptional
(41 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Island, View)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Balcony (Island, View)

9.2 out of 10
Wonderful
(30 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Ocean View

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Balcony, Ocean View

8.4 out of 10
Very good
(46 reviews)
  • 320 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

You may also like

Ad
Meeting facility

Hilton Beachfront Resort & Spa Hilton Head Island

Mid Island
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, 1,308 reviews
The price is $288
$261 nightly
$288 total
Total includes taxes and fees
Jul 1 - Jul 2
Hilton Beachfront Resort & Spa Hilton Head Island

About the neighborhood

Hilton Head Island

On the beach.Your stay at this Mid Island hotel places you within 6 miles (10 km) of Shelter Cove Harbour and Coastal Discovery Museum. Coligny Beach is within 6 miles (10 km) and Sea Pines Forest Preserve is within 9 miles (15 km).

What's nearby

  • Port Royal Golf Club - 9 min walk - 0.5 miles
  • Folly Field Beach Park - 13 min walk - 0.7 miles
  • Singleton Beach - 6 min drive - 2.9 miles
  • Coligny Beach - 7 min drive - 3.3 miles
  • Shelter Cove Harbour - 9 min drive - 4.7 miles

Getting around

  • Hilton Head Island Airport (HHH) - 9 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Starbucks - ‬5 min drive
  • ‪Coco's on the Beach - ‬6 min drive
  • ‪Coconutz Sportz Bar - ‬17 min walk
  • ‪Lincoln & South Brewing Company - ‬5 min drive

About this property

The Westin Hilton Head Island Resort & Spa

Eco-certified beachfront hotel with 3 outdoor pools
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at The Westin Hilton Head Island Resort & Spa, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. This eco-certified hotel also offers a 24-hour fitness center, a hot tub, and a steam room. For a fee, parking is available.

This Hilton Head Island hotel is smoke free.

  • 419 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • 37000 sq ft of conference space
  • 3437 sq m of conference space
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
The Westin Hilton Head Island Resort & Spa offers 419 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies. Beds feature pillowtop mattresses. 55-inch LCD televisions come with premium satellite channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and change of bedsheets can be requested.

Heavenly Spa by Westin has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Similar properties

Meeting facility

Hilton Beachfront Resort & Spa Hilton Head Island

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, 1,308 reviews
$261 nightly
The price is $288
Jul 1 - Jul 2
Total includes taxes and fees
Hilton Beachfront Resort & Spa Hilton Head Island

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's games
  • Mini-fridge

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • 36-hole golf course
  • Beach volleyball
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Heated pool
  • Hiking/biking trails
  • Hot tub
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Portable shower seat
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch LCD TV with premium satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 3.75 per accommodation, per night
  • Resort fee: USD 38 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach towels
  • Business center/computer access
  • Fitness center access
  • Fitness/yoga classes
  • Pool access
  • Shuttle service
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 30 per day
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and Eurocard. Cash is not accepted. 

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Head Island Westin
Hilton Head Island Westin Resort
Westin Hilton Head Island
Westin Hilton Head Island Resort
Westin Resort Hilton Head Island
The Westin Hilton Head Island Hotel Hilton Head
The Westin Hilton Head Island Resort And Spa
The Westin Hilton Head Island Resort Spa
The Westin Hilton Head & Spa
The Westin Hilton Head Island Resort Spa
The Westin Hilton Head Island Resort & Spa Hotel
The Westin Hilton Head Island Resort & Spa Hilton Head Island

Frequently asked questions

How close is The Westin Hilton Head Island Resort & Spa to the airport?

The Westin Hilton Head Island Resort & Spa is 2.9 mi (9-min drive) away from the Hilton Head Island Airport (HHH) airport, the closest popular airport to the property.

How much does it cost to stay at The Westin Hilton Head Island Resort & Spa?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at The Westin Hilton Head Island Resort & Spa on Jul 8, 2025 start from $287.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Westin Hilton Head Island Resort & Spa have an airport shuttle?

Airport shuttle services are not available at The Westin Hilton Head Island Resort & Spa.

How close is The Westin Hilton Head Island Resort & Spa to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does The Westin Hilton Head Island Resort & Spa offer free breakfast?

The Westin Hilton Head Island Resort & Spa does not offer free breakfast.

Is there a casino at The Westin Hilton Head Island Resort & Spa?

No, there is no casino at this hotel.

What time is check-in at The Westin Hilton Head Island Resort & Spa?

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM.

Is there free parking at The Westin Hilton Head Island Resort & Spa?

Free parking is not available at this hotel. Self parking is available for USD 20 per day, and valet parking for USD 30 per day.

Does The Westin Hilton Head Island Resort & Spa have a pool?

The Westin Hilton Head Island Resort & Spa features 3 outdoor pools.

Does The Westin Hilton Head Island Resort & Spa have a restaurant?

There are 2 onsite restaurants, offering options like seafood, a poolside location, and ocean views.

Does The Westin Hilton Head Island Resort & Spa have a spa?

Pamper yourself with a day at Heavenly Spa by Westin, where you can enjoy body wraps, mani/pedis, and body scrubs.

How close is The Westin Hilton Head Island Resort & Spa to downtown Hilton Head Island?

The Westin Hilton Head Island Resort & Spa is 5.9 mi away from Hilton Head Island.

The Westin Hilton Head Island Resort & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 540 out of 1001 reviews
Rating 8 - Good. 231 out of 1001 reviews
Rating 6 - Okay. 123 out of 1001 reviews
Rating 4 - Poor. 64 out of 1001 reviews
Rating 2 - Terrible. 43 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Georgianna, Waldorf

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful property, very friendly pool bar/restaurant staff. My only concern/downside was that I was told one amount for the incidental hold, then I was charged over $200 more. That totaled a $600 hold for one night that was prepaid, which takes days to clear. This also happened to other pre-paid patrons who were bringing their concerns to management as well. I'm a Marriott Gold member of over 15 years and a timeshare owner, and to be charged a hold that costs more than the room was ridiculous. Though the manager on duty admitted it was their mistake, their nonchalant demeanor was very disheartening.
Stayed 1 night in Jun 2025

10/10 Excellent

Lee Ann, Huron

Stayed 2 nights in Apr 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Husband and I went for our anniversary and enjoyed every minute. The hotel is very nice, clean and we received excellent service the entire time
Stayed 3 nights in Mar 2025

2/10 Terrible

BONNIE

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Patty

Traveled with family
Stayed 1 night in Mar 2025

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in Hilton head plenty of times but I gotta tell ya, the Westin in my top choice of places. Great pools, kid friendly, adult friendly, dog friendly, great beach area, great restaurants and the coffee is always there. 10/10.
Stayed 2 nights in Mar 2025

6/10 Okay

Nikki

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Check in process was fragmented. Arrived at 3:30 and we understood check in wasn’t untill 4pm but we proceeded to wait till past 5 pm. Had to wait on a long line multiple times after the front desk said they would call when the room was ready (never got a phone call). In addition, when we received our parking pass they never indicated it was $20 a day to park our car. Overall the service was mid, we don’t plan on coming back. We drove over 600 miles from NJ to visit this resort, not very pleased.
Stayed 4 nights in Mar 2025

4/10 Poor

Robert

Traveled with family
Liked: Property conditions & facilities
Room was dirty with food crumbs on the floor and hair in the bathtub. No other room available unless we downgraded. Could hear everything through the walls. Other guests smoking on the balcony prevented us from leaving doors open during our stay. Watched a woman squat and pull bathing suit down to urinate on a side walkway from the beach. Will not stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Liked: Staff & service, amenities, property conditions & facilities
Everything was wonderful! Lived up to expectations. Will return!
Stayed 1 night in Mar 2025

8/10 Good

Travis

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view and the room. Way too many dogs and im a dog lover.
Stayed 3 nights in Mar 2025

10/10 Excellent

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the resort. I loved that I basically didn't have to leave the property to have a good time!
Stayed 2 nights in Mar 2025

8/10 Good

David

Liked: Amenities, property conditions & facilities
Great place and staff awesome breakfast buffet (well worth the $$) rooms are a little noisy,you can hear outside and rooms beside you pretty good
Stayed 3 nights in Mar 2025

4/10 Poor

Jessica

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I won’t be back
Stayed 1 night in Mar 2025

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of amenities were not open, otherwise wonderful
Stayed 1 night in Jan 2025

8/10 Good

William, Payson

Stayed 4 nights in Feb 2025

10/10 Excellent

Phillip

Stayed 2 nights in Feb 2025

10/10 Excellent

LaShonna, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the overall ambiance of the hotel! The staff were friendly and welcoming, and the room was spacious and comfortable. I also loved the location—super convenient for exploring the area. The amenities were top-notch, and the food at the restaurant was delicious. It was a great experience overall!"
Stayed 3 nights in Nov 2024

10/10 Excellent

Joe or Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly and accommodating. The facilities, however, were not in very good shape. We had to switch rooms when we arrived as the first room was dirty, and it looked like the telephone connection had started on fire. Staff was wonderful and moved us right away. There is only one elevator servicing each tower and it’s at the far end so you have to walk several hundred feet every time to get to it. I can only imagine how long one must wait to use the elevator when the hotel is busy. Definitely would not recommend it for older people. We used to love staying at the Westin, but unfortunately it looks like they are just not re-investing and maintaining the quality of what they once were. All that being said, the staff were great, so this would seem to be more a corporate reinvestment problem through the whole chain and not anything the locals are able to change
Stayed 3 nights in Feb 2025

10/10 Excellent

Cynthia lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 5 nights in Feb 2025

10/10 Excellent

Regina, Roanoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Porscha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025