4/10 Malo
Erika M.
23 jun. 2025
No le gustó: Limpieza
Beautiful Home, But Disappointing Cleanliness and Communication
We were really looking forward to our stay because the house itself is beautiful and has great potential — but unfortunately, the experience was overshadowed by cleanliness issues that were hard to ignore.Upon arrival, we noticed the home had not been thoroughly cleaned. There was dog hair all throughout the house (even on kitchen counter), the kitchen faucet was broken (stuck in spray mode), a visible fingernail (or toenail) near the downstairs bathtub, and it seemed like we were waking up to new bugs every morning during our stay. The backyard had uncollected dog waste, which made it unpleasant to use the outdoor space and was very unsanitary for our kids.I reached out to the host on the first day to address the cleanliness, but did not receive a reply until I followed up again — this time about the dog waste in the yard. While she eventually responded and had someone come clean up some of the dog waste it was disappointing to feel that the initial concern wasn’t taken seriously.This home has a lot of potential and could be a wonderful stay with better attention to cleaning and more responsive communication. As it stands, it didn’t meet basic expectations for a vacation rental, which was frustrating given how nice the property itself could be.
Erika M.
Se hospedó 7 noches en junio de 2025