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Best Western Plus Ottawa/Kanata Hotel & Conference Centre

2.5 star property
Eco-certified hotel in Nepean

Choose dates to view prices

Photo gallery for Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Welcome to Best Western Plus, where a modern entrance sets the tone for a comfortable stay.
Enjoy a drink at the hotel bar, where a variety of beverages and bottles are on offer.
Relax in the inviting lobby area with a seating space, stone wall, and fire pit.
Staircase leads to an upper level with a unique design and geometric patterns on the walls.
Relax in a warm and inviting lounge area with plush sofas and armchairs, featuring a fireplace and large windows.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Housekeeping
  • Laundry

Explore the area

View in a map
1876 Robertson Rd., Ottawa, ON, K2H5B8
  • Queensway Carleton Hospital
    ‪1 min drive‬
  • Bayshore Shopping Centre
    ‪2 min drive‬
  • Canadian Tire Centre
    ‪9 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Relax in comfort with a neatly made bed, flat-screen TV, and convenient workspace.

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

8.4 out of 10
Very good
(5 reviews)
  • 200 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Enjoy self-catering convenience in this compact room with a kitchenette and door.

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

7.4 out of 10
Good
(6 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Relax in comfort with a large bed, bedside table, and desk, perfect for work or unwinding.

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • 200 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Relax in this inviting room with a large bed, desk, and comfortable seating area.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.4 out of 10
Very good
(6 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Relax in comfort with a large bed, bedside table, and desk, perfect for work or unwinding.

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 200 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Relax in a stylish room with a neatly made bed, flat-screen TV, and comfortable sofa.

Suite, 1 King Bed, Non Smoking, Fireplace

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Relax in this inviting room with a large bed, desk, and comfortable seating area.

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Two single beds with made linens, flat-screen TV, desk, and chair.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(23 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Cozy retreat with a kitchenette, featuring a bed, desk, and comfortable seating area.

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Microwave (with Sofabed)

Relax in a stylish room with a neatly made bed, flat-screen TV, and comfortable sofa.

Suite, 1 King Bed with Sofa bed, Non Smoking, Microwave (with Sofabed)

7.6 out of 10
Good
(5 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Enjoy a restful stay in this cozy room with a comfortable bed, bedside table, and flat-screen TV.

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 400 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Ottawa

Nepean stay.Your stay at this Nepean hotel places you within 2 miles (3 km) of Queensway Carleton Hospital and Bayshore Shopping Centre. Andrew Haydon Park and Superdome at Ben Franklin Park are also within 3 miles (5 km).

What's nearby

  • Queensway Carleton Hospital - 1 min drive - 1.0 mile
  • Bayshore Shopping Centre - 2 min drive - 1.9 miles
  • Algonquin College - 6 min drive - 3.7 miles
  • Nepean Sportsplex - 9 min drive - 5.7 miles
  • Canadian Tire Centre - 9 min drive - 7.5 miles

Getting around

  • Ottawa Fallowfield Station - 11 min drive
  • Ottawa International Airport (YOW) - 22 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪The Brew Table - ‬16 min walk
  • ‪Kichesippi Beer Co - ‬3 min drive

About this property

Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Eco-certified hotel in Nepean
Best Western Plus Ottawa/Kanata Hotel & Conference Centre offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the eco-certified Best Western Plus Ottawa/Kanata Hotel & Conference Centre. Free self parking is available.

This Ottawa hotel is smoke free.

  • 84 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Built in 1972
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Plus Ottawa/Kanata Hotel & Conference Centre offers 84 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

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Property amenities

Family friendly

  • Indoor pool
  • Mini-fridge

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 43-inch LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per accommodation, per day (maximum CAD 100 per stay)
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per accommodation, per day (maximum CAD 100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 3 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Ottawa/Kanata
Best Western Plus Ottawa/Kanata
Best Western Plus Ottawa/Kanata Hotel
Best Western Plus Ottawa/Kanata Hotel & Conference Centre Hotel
Best Western Plus Ottawa/Kanata Ottawa
Best Western Plus Ottawa/Kanata Hotel Conference Centre
Best Western Plus Ottawa/Kanata Hotel & Conference Centre Ottawa

Frequently asked questions

How close is Best Western Plus Ottawa/Kanata Hotel & Conference Centre to the airport?

Best Western Plus Ottawa/Kanata Hotel & Conference Centre is 10.5 mi (22-min drive) away from the Ottawa International Airport (YOW) airport, the closest popular airport to the property.

Does Best Western Plus Ottawa/Kanata Hotel & Conference Centre have an airport shuttle?

Airport shuttle services are not available at Best Western Plus Ottawa/Kanata Hotel & Conference Centre.

Does Best Western Plus Ottawa/Kanata Hotel & Conference Centre offer free breakfast?

Best Western Plus Ottawa/Kanata Hotel & Conference Centre does not offer free breakfast.

Is there a casino at Best Western Plus Ottawa/Kanata Hotel & Conference Centre?

No, there is no casino at this hotel, but Casino du Lac Leamy (18-min drive) and Rideau Carleton Raceway (23-min drive) are nearby.

What time is check-in at Best Western Plus Ottawa/Kanata Hotel & Conference Centre?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Best Western Plus Ottawa/Kanata Hotel & Conference Centre?

This hotel offers free self parking.

Does Best Western Plus Ottawa/Kanata Hotel & Conference Centre have a pool?

Best Western Plus Ottawa/Kanata Hotel & Conference Centre features an indoor pool.

Does Best Western Plus Ottawa/Kanata Hotel & Conference Centre have a restaurant?

Best Western Plus Ottawa/Kanata Hotel & Conference Centre is home to High Fives Sports Pub, which features American cuisine and happy hour.

Does Best Western Plus Ottawa/Kanata Hotel & Conference Centre have a spa?

There are no spa services available at this hotel.

How close is Best Western Plus Ottawa/Kanata Hotel & Conference Centre to downtown Ottawa?

Best Western Plus Ottawa/Kanata Hotel & Conference Centre is 8.7 mi away from Ottawa.

Best Western Plus Ottawa/Kanata Hotel & Conference Centre Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 292 out of 1003 reviews
Rating 8 - Good. 385 out of 1003 reviews
Rating 6 - Okay. 182 out of 1003 reviews
Rating 4 - Poor. 83 out of 1003 reviews
Rating 2 - Terrible. 61 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
While the room was clean and comfortable this property is in a poorly maintained condition. Externally it looks like a run down facility, inside is a little better. The front desk lady was lovely but it honestly needs to be updated.
Stayed 1 night in May 2025

6/10 Okay

Des

Stayed 1 night in May 2025

10/10 Excellent

Nyibango

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious
Stayed 2 nights in Apr 2025

2/10 Terrible

Tony

After checking in, room key not working, called receptionist no answer, come down she was talking to strangers, asked why Internet not, why not pick up the phone, busy , with un responsible behavior.
Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities

S

The hotel refused to honour the paid reservation I had made with Expedia.
Stayed 1 night in Apr 2025

8/10 Good

Saverino

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, room comfort
I was really expecting it to be a below average hotel stay but it was surprisingly good. Hot shower with good showerhead. Mattress felt brand new and was supper comfortable and best of all the A/C unit was nice and quiet.
Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean.
Stayed 2 nights in Apr 2025

2/10 Terrible

Diony

Traveled with family
Disliked: Cleanliness
The unit is actually nice, but unfortunately, there are so many bed bugs—We have a lot of bed bug bites.
Stayed 1 night in Apr 2025

4/10 Poor

Branden

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Abdul Habib

Liked: Cleanliness, staff & service, property conditions & facilities
Aa
Stayed 1 night in Apr 2025

8/10 Good

Fredrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable for my stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Stayed 1 night in Apr 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible value for the money
Stayed 1 night in Mar 2025

8/10 Good

Vickie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall the room was fine. A little bit dated for the price of it. Smell in the hallway and there was broken door window at end of hallway that was just taped up. Parking was tight due to some snow banks still there and not removed yet.
Stayed 1 night in Mar 2025

10/10 Excellent

Catina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little outdated but rooms were clean, staff were friendly and location is good
Stayed 1 night in Mar 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities
Need to clean up outside
Stayed 1 night in Mar 2025

10/10 Excellent

S Carza Traffic Control, Haileybury

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff
Stayed 1 night in Feb 2025

4/10 Poor

Luke

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was dirty, noisy and the heating controls in the room were broken and staff could not fix during the stay and did not offer to relocate us to a proper room. i would not stay here again
Stayed 2 nights in Jan 2025

10/10 Excellent

Jack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to hospital and has a pool.
Stayed 1 night in Feb 2025

6/10 Okay

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nights sleep
Stayed 1 night in Jan 2025

2/10 Terrible

Noah

Stayed 1 night in Jan 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The pool and exercise room was nice, but was kind of getting musky smell from the carpet in the upstairs area
Stayed 2 nights in Dec 2024

6/10 Okay

Amin

Liked: Cleanliness, staff & service, room comfort
Was a comfortable and clean 3.5 star hotel. Nothing fancy, you get what was advertised. Good for solo or budget trips where luxury is not a priority.
Stayed 1 night in Dec 2024