6/10 Okay
Fawn O.
Aug 10, 2022
Great house - major lack of supplies and nit-picky, confusing policies
The house itself was a great location, ample space, great pool, easy drive to resort's community pool. However, the main issue was a lack of basic supplies to meet the demands of the stated policies in the home and confusion about policies being different in each form of communication.
The "starter kit" was ridiculously minimal. A starter kit for a week stay was 1 roll of tp and 1 tiny bar of soap per bthrm, (no kitchen soap), 1 roll of papertowel, 1 dish washing packet, 1 13 gal garbage bag, 10 bath towels (no pool towels). This was not enough to sustain a grp of 10 even for a couple days. And, who wants to go buy boxes of detergent/trash bags/ etc for a week stay to be left with those at the end.
The policies and lack of providing basic supplies led to confusion and a feeling we would be nickeled and dimed. Some of the stated policies...1. garbage HAS TO BE put out daily and in 13 gallon bags or there will be charge ~$100, 2. We must run and put away all dishes b4 ck out or be charged (Typically, it is customary to start the load but not put away. I was also woken up at 12am with a text the night before departing reminding me to wash and put away dishes or Id be charged, however in my email only loading was required.) 3. We will be charged if we change thermostat above 74. 4. We will be charged if a towel is missing (understandable, but the home was already missing 8 wash clothes/hand towels according to what they stated.) 5. Ck in directions were confusing bc they were different in 2 different emails.
The lack of an ample starter kit, coupled with demands of needing more specific supplies, cost an extra $30. The cost isnt the issue, it is the idea that supplying basic necessities could meet the needs of guests, but the management company chooses not to.
Additionally, I messaged the company that the door looked previously broken into and repaired, which did not feel safe bc there was a large, re-glued crack surrounding the locks on the door jam and there were no plates reinforcing the locks. I requested a metal plate be installed as a quick fix, as one strong kick could break the door easily. Once I sent the requested pictures, I was told not to worry bc I wouldnt be charged, nothing referencing the safey, even though I never stated a concern about being charged, only about the safety. Their response added to the feeling of being nicked and dimed.
Cleanliness of the house was great, but sheets/towels were stained and needed replacing.
Fawn O.
Stayed 7 nights in Aug 2022