Ratings based on 2,687 Guest Reviews

Hear it directly from our travelers
4.4 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
Recommended
for Everyone
by A traveler

Posted Aug 22, 2015
I paid for pull side view and didn't get it. I was put way in back and didn't use pool one time because it wad so far. Not happy about this and if I don't get poolside view next time I pay for it u people will give me a reimbursement.
Comment from EPC
Aug 29, 2015 by jb, EPC
Thank you for staying with us. However, we do not offer just a poolside view for any of our guests. IF one is available at time of check in, we can than offer it. As you can see on the site we offer 2 bedroom/2 bath, 3 bedroom/2 bath and 3 bedroom/3 bath. But nothing about a view. I'm sorry that you did not like the room you were in. Most people love being in the back where it is quite and calm without the noise from the pool area. I do hope you return in the future. Sincerely, Jo Bailey Director of Sales
5 out of 5
Recommended
for Everyone
by A traveler from Copenhagen, NY

Space, Pool and Disney

Posted Aug 13, 2015
Pros: The size of the room, pool and continental breakfast.
Cons: Larger pillows. I know what continental breakfast is but if you threw in some eggs, bacon, sausage and waffles I think that would draw more customers
Location: Disney theme parks, Universal theme parks, on International Drive there is a bunch of nice restaurants and local attractions
This place was nice for a family of five. SPACE!!!! Kids had their space and adults had theirs. Once you experience this you will never go back to sharing rooms with your kids POOL- I was impressed with the pool because it did not irritate my children's eczema. It didn't have that smell of chlorine but did have a hint of a salty taste which made me believe that it was a salt water pool. The room also had a washer and dryer and a full kitchen. if you ran out of supplies, the front desk would quickly assist you. With so many guess using the internet, streaming videos was a minute issue. The hotel was very close to all of the Disney Parks and local attractions but at the same time secluded in comparison to the Hotels and resort on International Drive. This is a great place to stay
Comment from Hotel Management
Aug 22, 2015 by jb, Hotel Management
Thank you for staying with us and for taking the time to share your kind comments. I will be sharing them with all our staff. We hope you return again in the future. Sincerely, Jo Bailey Director of Sales
4 out of 5
Recommended
for Everyone
by A traveler from Puerto Rico

very nice and quiet getaway

Posted Jul 28, 2015
Pros: It is a very peaceful place
Cons: The internet is terrible.The rooms need a little updating
Location: Although it is not in the center of all it is quite accessible by car
The hotel was very nice and quiet.The pool area was unremarkable.The breakfast was more than a continental .
Comment from Hotel Management
Aug 7, 2015 by jb, Hotel Management
Thank you for staying with us and for sharing your comments. We look forward to your return in the future. Sincerely, Jo Bailey Director of Sales
2 out of 5
by A traveler from Minneapolis, MN

Good for large families

Posted Jul 26, 2015
Even though check-in was supposed to be at 4:00 our room wasn't available until 7:30...yes, 3 1/2 hours later. We were given four complimentary drinks from the bar and access to the pool for this inconvenience. Yet, that hardly made up for the fact that I had three tired, hungry children with me that need to get into the room and relax and get cool after a very long day of travel. The staff was not apologetic or empathetic. And it appeared as though this was not an unusual event at this resort. Once we finally got access to the room we found it spacious. This is really the only positive I can offer. The room was dingy and the floors were filthy. Our bare feet were so dirty from walking across the tile floors that we took to wearing shoes inside the room. It was obvious that it hadn't been mopped in a very long time. We would not stay here again for those reasons. At the same time...if you have a large group the three bedroom units are very large and spacious. To sum up our experience...it was "fine". We paid a lot of money for " fine". Just don't go in with high expectations! There are so many other options for resorts in this area of Orlando... You may want to continue your search.
Comment from Hotel Management
Aug 7, 2015 by jb, Hotel Management
First, I want to apologize for the long wait to get into your room. Second, apologize for the room not being up to our high standards. I will be sharing your comments with our staff. I do want to thank you for staying and I hope you do return in the future. Sincerely, Jo Bailey Director of Sales
5 out of 5
Recommended
for Everyone
by A traveler from NC

Spacious and clean

Posted Jul 2, 2015
Spacious open family room with its own kitchen, dining and 3 bedrooms with their own baths. More than enough room for my wife and kids and me. Quiet and clean. Definitely a step above the others in the area at a more sensitive and reasonable price point. WiFi worked well and the breakfast was easy enough. We will be back.
Comment from Hotel Management
Jul 6, 2015 by jb, Hotel Management
Thank you for staying with us and we look forward to your return in the future. Sincerely, Jo Bailey Director of Sales
4 out of 5
Recommended
for Everyone
by A traveler

Beautiful Resort

Posted Jun 23, 2015
Resort was beautiful. Very clean. Very nice pool. Free continental breakfast. Wifi did NOT work for the entire stay. We called everyday. They came to look at it twice. But never fixed it.
Comment from Hotel Management
Jun 30, 2015 by jb, Hotel Management
Thank you for staying with us. I do apologize that the wifi was not working. As we get full, so many guests are on the wifi and it does slow it down. I do hope you return in the future. Sincerely, Jo Bailey Director of Sales
4 out of 5
Recommended
for Everyone
by A traveler from chicago

The rooms and grounds are beautiful

Posted Jun 20, 2015
The stay is close to Disney, but free shuttle times are not too convenient. Room was very spacious and comfortable. The pool was clean and not too crowded. The only negative is that you have to pay a room cleaning fee if you want them to clean your room. I would definitely stay on my next visit. It was exactly what I needed and was looking for
Comment from Hotel Management
Jun 30, 2015 by jb, Hotel Management
Thank you for staying with us and for sharing your comments. I do hope you return in the future. Sincerely, Jo Bailey Director of Sales
5 out of 5
Recommended
for Everyone
by A traveler from Minneapolis

Will go back

Posted May 31, 2015 on Expedia
Pros: Clean, quiet, fully equipped kitchen so you don't have to eat out all the time.
Location: Epcot is across the highway. Sea World is a 10 minute drive. Winter Park is north of Orlando tons of good restaurants.
The rooms, and facilities were very clean. The staff were very helpful. Parking and WIFI internet is free. Other hotels can charge for each one. WIFI speed was pretty good. The pool is awesome. Very clean, and slightly heated (maybe) or maybe it's the sun that warms it up. Anyway, it wasn't ice-cold, so it was pleasant. There's also a bar by the pool area. The location is close to all the major attractions, and two major highways. I recommend visiting the Kennedy Space Center while you're there. It's an hour drive, or you can get a guided tour. This is a suite-hotel. Suites are equipped with a full kitchen. You can do your own grocery shopping. All basic kitchen and cooking utensils are provided. There is no restaurant in the hotel. There is a convenience store in the lobby. Breakfast is provided although I made my own breakfast. I will definitely stay here again next time I go to Orlando.
Comment from Hotel Management
Jun 11, 2015 by jb, Hotel Management
Thank you for staying with us and for your comments. We hope to see you soon. Sincerely, Jo Bailey Director of Sales
4 out of 5
Recommended
for Families
by A traveler from Canada

Florida Vacation

Posted May 29, 2015 on Expedia
Pros: A relaxing place to wind down from the bustle of the Orlando attractions.
Enjoyed our stay. Property is clean and modern with a good pool. A short drive to most of the attractions and shopping. A good family facility
Comment from Hotel Management
Jun 11, 2015 by jb, Hotel Management
Thank you Canada for staying with us and we look forward to your stay again in the future. Sincerely, Jo Bailey Director of Sales
4 out of 5
Recommended
for Families
by Terri from PSL

Needs attention

Posted May 29, 2015 on Hotels
We had to call the front desk for three days to fix the master bathroom toilet, for extra towels, they gave us 4 bath towels in a three bedroom condo with 5 people. The television in the master didn't work. The condo was clean, but smelled of strong cleaning supplies during out 3 day stay,
Comment from Hotel Management
Jun 9, 2015 by Jo, Hotel Management
Hi Terri, Thank you for sharing your comments. I will share them with our staff. I do apologize for your room not been up to our high standard when you arrived. I do hope you return again in the future. Sincerely, Jo Bailey Director of Sales