Ratings based on 55 Guest Reviews

Hear it directly from our travelers
3.6 out of 5
76% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Brooklyn, NY

Very pleased

Posted Apr 27, 2017
Hotel is close to all attractions but there's enough entertainment on site. 14 pools but I was happy at pool #4 because it was quiet and relaxing.
Comment from Hotel Management
May 26, 2017 by Westgate Customer Care, Hotel Management
Thank you for sharing your vacation experience with us. We are very happy to read you enjoyed your visit and appreciated our great customer service and resort amenities. As you mentioned, our resort is perfect to enjoy tons of unique activities. We hope to have you visit us again in the near future!
3 out of 5
by A traveler from Chicago

Nice Hotel with meagre service

Posted Apr 15, 2017
Pros: Amenities and its multi resort access .
Cons: it has everything to believe them,except better human services.
Location: Its far from Orlando MCO Airport.We would rate 6 out of Ten for Location To Disney,Sea world ,Universal std.
Room comfort was O.K..Location is great.But our bed sheets and top sheets were not changed beside our posted request inside room.We put marked on every bed sheets with ball pen on it to all corners due to recent revelations on TV about it in some rooms in New York,L.A.,Denver etc.
Comment from Hotel Management
May 26, 2017 by Westgate Customer Care, Hotel Management
We appreciate you sharing your stay at Westgate Vacation Villas Resort. Thank you for letting us know that we are excelling in some areas and that other areas need work. The satisfaction of our guests is our top priority. We hope you will stay with us again and allow us the opportunity to not just meet but exceed your expectations.
4 out of 5
Recommended
for Everyone
by A traveler from New Hampshire

Friendly Workers

Posted Mar 12, 2017
Pros: Selection of pools.
Cons: Fitness center - needs to be larger. A room or area for separate training by self like HIIT, pilates or yoga.
Location: Location was close enough to walk to main road to eat at different restaurants or shop. Close enough to highway to get to Disney or universal.
The outside workers were very friendly and happy. The front desk worker David from Cuba was very helpful. The music and DJ at one of the pools played the music too loud. We were offered to go through the presentation for 75.00 and then 100.00 the next day, but were not pushed to make that decision. The workout center could be larger, there was no room to do HIIT training, yoga, pilates or separate exercisse by self. The grounds were beautiful. It is close enough to walk to the main Blvd and eat or shop at the stores. Close enough to the highway to get to Disney and Universal quickly. LOVED the Joe's Bar and Restaurant.
Comment from Hotel Management
May 26, 2017 by Westgate Customer Care, Hotel Management
Thank you for posting such great review of the Westgate Vacation Villas Resort. We are thrilled to learn your time with us was splendid, and we look forward in welcoming you back soon!
1 out of 5
by A traveler

Check in process was very long. Stood in line for

Posted Mar 8, 2017
Pros: It was located in florida.
Cons: Check in process, room sanitation.
Location: Went to legoland.
I would not recommend as a hotel and would not fall into the timeshare trap they have going on.
Comment from Hotel Management
May 26, 2017 by Westgate Customer Care, Hotel Management
Thank you for your feedback. We sincerely apologize that your most recent stay with us was not enjoyable. We will use your comments to help our team with continuous improvement towards the goal of providing an excellent experience for our guests. We look forward in welcoming you again the next time you may be in town.
5 out of 5
Recommended
for Couples
by A traveler

It was a fantastic RESORT, great place .

Posted Feb 20, 2017
Pros: everything.
Cons: check out time was to early==10 A/M/
Location: Many restaurants, all of the Disney parks, shopping .
We spent one of our days staying in the resort, so much to do. swimming, boating, water park. shopping & places to dine. It would be a great place for a family to spend so much time in.
Comment from Hotel Management
May 26, 2017 by Westgate Customer Care, Hotel Management
We are so very happy to hear you had an amazing time with us at Westgate Vacation Villas. We are honored that you feel we provide a great vacation. We definitely strive to provide the best amenities and having lots of fun things for our guests to do. Thanks for trusting us with your vacation; we hope we will be on your mind next time you are in town.
2 out of 5
by A traveler from key west

Not impressed

Posted Jan 12, 2017
No wall hangings no view, no real creature comforts..... just a Teo bedroom Jersey beach type motel
Comment from Hotel Management
Jan 17, 2017 by westgate customer care, Hotel Management
Thank you for sharing your review with us. It is unfortunate to hear that you may have experienced an unsatisfying vacation with us. We certainly hope to have another chance to impress you in the future. Luna
3 out of 5
Recommended
for Everyone
by A traveler from Florida

The place was overall a nice place.

Posted Sep 6, 2016
Pros: I was pleased with the staff.
Cons: The rooms could be updated.
Location: The place was centrally located for things we needed.
When you arrive the first thing the say is "Welcome Home", that was a very good start. The staff was helpful in guiding you where to go. The room was smaller than the pictures and could use an update, but was not a bad stay. The water park and activities on site were great.
Comment from Hotel Management
Sep 8, 2016 by Westgate Customer Care , Hotel Management
Thank you for staying with us. We are happy to hear you enjoyed your stay and the service provided by our staff. We also appreciate your feedback as it helps us identify areas that may be in need of improvement. We hope to see you again soon. Allie
4 out of 5
Recommended
for Everyone
by A traveler from W

good value

Posted Aug 17, 2016
This resort has many amenities some you pay for some you don't. The best thing was its close proximity to everything in Orlando. The worst was the check in when they give your keys to a time share rep and make you go to that counter to hear their line. We simply said no several times before the rep got arrogant with us and gave us our keys. After that we had a great vacation. We would stay here again.
Comment from Hotel Management
Aug 23, 2016 by Westgate Customer Care , Hotel Management
Thank you for your feedback. It was our delight to have you stay us. We understand you had some concerns during your stay. Guest feedback is vital, so that we can provide the best service we can. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!
5 out of 5
Recommended
for Everyone
by A traveler from florida

A Perfect RESORT!!!!

Posted May 10, 2016
Everything was awesome!!!no flaws at all will continue to book this resort
Comment from Hotel Management
May 19, 2016 by Westgate Customer Care , Hotel Management
Thank you for posting such great review of the Westgate Vacation Villas. We are thrilled to learn your time with us was splendid, and we look forward in welcoming you back soon! Allie
5 out of 5
Recommended
for Everyone
by A traveler from Rehoboth Beach, DE

Trip to Disney/Universal

Posted Dec 12, 2015
Pros: It was convenient to everything we wanted to do - including plenty of great restaurants.
Location: Close to Disney and Universal, great shopping and restaurants.
This hotel is very conveniently located to both Disney and Universal. The pool was heated and very nice. The staff was very responsive and helpful. The unit we stayed in had a full kitchen, two bedrooms and bathrooms, a screened in porch and plenty of parking.
Comment from Hotel Management
Feb 10, 2016 by Westgate Customer Care , Hotel Management
Thank you for sharing your experience with us. We are so happy that you had a great time. All of our staff is there to make you feel comfortable and we strive for our staff to be very friendly, helpful and knowledgeable. We are thrilled you were able to take advantage of our great location and enjoy our resort amenities. We truly look forward to exceeding your expectations again in the future. Allie