"This is our 2nd stay at this hotel. We stayed in the 2 bedroom suite. Slept 10 guests comfortably. Full refrigerator, microwave, dishes and dishwasher ... " More

By a verified traveler on Sun 02 Oct 2016

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Hotel Description

A family-friendly stay in Orlando awaits you at Holiday Inn & Suites Across From Universal Orlando. You'll be 2.5 km (1.6 mi) from Universal Studios Florida™ and 2.1 km (1.3 mi) from Universal’s Islands of Adventure™. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

Cable TV, coffee/tea makers, and free newspapers are featured in all 390 rooms. Refrigerators, microwaves, and room service make in-room dining convenient. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Free local calls, video-game consoles, and hair dryers are also available.

The restaurant, TGI Friday, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, 24-hour fitness center, and kids' swimming pool. 11000 square feet (1022 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available. There's also free self parking, along with the convenience of a free theme park shuttle.

Attractions within a 10-minute drive of this 3-star Orlando hotel include I-Drive 360 and Orange County Convention Center.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$81 per night

Deluxe Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn & Suites Across From Universal Orlando ratings based on 38 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Walking distance to universal

This is our 2nd stay at this hotel. We stayed in the 2 bedroom suite. Slept 10 guests comfortably. Full refrigerator, microwave, dishes and dishwasher. Large self laundry room. Many sitting lounges. Friday's restaurant is attached. Walking distance to universal. Very happy customer!!!

Posted by , from new jersey on Oct 2, 2016

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Comment from Hotel Management

Oct 4, 2016 by grod

Dear Barbara, Thank you very much for your fantastic review! We are thrilled to learn your time with us was splendid. We look forward to seeing you again next time you travel into the Orlando area. General Manager

5 out of 5

Excellent location

Everything was super except an African American lady who appears to have been a manager or something she was very rude did not know how to speak to guest or her coworkers it was just unpleasant having her up front at the desk lots of other customers or should I say guest noticed or had the same experience with her

Posted by on Jul 6, 2016

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Comment from Hotel Management

Jul 10, 2016 by General Manager

We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable. General Manager

5 out of 5

Nice Hotel

My experience was excellent, very well located, near parks.

Posted by on Jan 21, 2016

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Comment from Hotel Management

Jun 17, 2016 by General Manager

It is great to read that you had an excellent stay with us. Thank you for your review. Please come back and stay with us again.

5 out of 5

Convenient Location Across from Universal Studios

Pros: Convenience! I liked that I did not have to pay $20 parking at Universal because I was staying in the Holiday Inn right across the street!
Cons: I would have liked more counter space around the bathroom sink.
Location: Close to everything!
The people at the front desk and concierge desks are amazingly friendly and helpful! The room was large and comfy, with a really comfortable bed. The bathroom was pretty small but ok for 1 person. This hotel has a pool, exercise room, laundromat, game room, and is attached to a TGI Fridays! What else do you need? You can walk across Kirkman Road to Universal or take the free shuttle. It's close to lots of restaurants, an outlet mall, International Drive, and has easy access to I-4.

Posted by , from Colorado on Dec 23, 2015

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Comment from Hotel Management

Dec 29, 2015 by General Manager

Dear Sue, Thank you for your feedback! We are so proud you experienced such a great time while staying with us. We look forward to having you back with us again soon. General Manager

3 out of 5

Nice hotel across the street from Universal Studio

Pros: The hotel was very close to Universal Studios and Island of Adventures - the reason we were in town.
Cons: Hotel was clean and besides the problem with the shower drain, we had no complaints.
Location: Theme parks - universal studios, island of adventure, city walk. If you get a chance go to Downtown Disney, it is free and there is tons t see!
The hotel was very nice and clean for the most part. There is a restaurant (TGI Friday) attached which is nice. Our room was a suite with two bedrooms, a living area and kitchenette. The only problem was that our shower drain was terribly clogged so that the tub was nearly completely filled by the time you took a shower - annoying because this is a problem house keeping should have found when cleaning the tub and not something you should have to deal with on vacation. Also big note - the hotel does not have a continental breakfast. Travelocity says that it does but the hotel just gives you a voucher for TGI Friday. Our room was booked for 4 people but the voucher included only covered breakfast for 2 (I imagine this is true for all rooms that the voucher includes breakfast for 1/2 of the people booked). So if breakfast is important to you, don't stay here otherwise you'll be buying breakfast the whole time - although the breakfast at TGI Friday was nice enough and certainly nicer than a typical continental breakfast. Also the gift shop in the hotel is wildly expensive! Don't go there if you expect any savings: 2 cups of cereal, a pint of milk, and two honeybuns was $15.00.

Posted by , from Atlanta, Ga on Sep 8, 2015

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Comment from Hotel Management

Sep 14, 2015 by Hotel Management

We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable.

5 out of 5

very nice. close to Universal

Pros: Rooms very clean and friendly staff.
Location: Convenient to Universal studios and International drive.
Clean, updated decor and very roomy. Decided to stay an extra day. Kitchen convenience with sink, coffee maker, micro and fridge. Kids ate free at connecting TGI Fridays. Not much to do at the hotel for kids but we were at Universal most of the day so it didn't matter. Great for short stay and the staff was excellent.

Posted by , from florida on Aug 16, 2015

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Comment from Hotel Management

Sep 21, 2015 by Gary935

We appreciate you taking the time to write and share such a wonderful review. We look forward to seeing you again soon next time your travels take you to the Orlando area.

5 out of 5

Highly Recommend!!!

Upon arriving, we were welcomed with a huge smile by Arecelis at the counter. We asked if there were any rooms available on the top floor, she immediately took care of us and informed us of local activities and discounts. In no time at all, we were in our cool, clean, and comfortable accomodations!!

Posted by , from Western Mass on Aug 16, 2015

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Comment from Hotel Management

Sep 14, 2015 by Hotel Management

Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. We look forward to you returning again very soon.

2 out of 5

Probably will NEVER stay here again

Pros: Nothing at all.
Cons: The food, the transportation, the hotel needs to be renovated, the overpriced taxis outside trying to stop you from calling reasonably priced taxis
Location: It was located right across from Universal Studios but the walk was not as short as they would like for you to think.
When we arrived at the hotel and walked in it smelled like old socks and pine cleaner. We were instantly harassed by a lady trying to get us on a timeshare tour that required a lot of our personal business including banking information. We checked into our room and the carpet was soaking wet and it smelled even worse than the lobby.The shower head was so gross we were scared to take a shower. We then went outside to catch a cab and was bombarded by people who worked for the hotel and tried to insist (to the point of being down right rude) that we take their cabs which were really nice cars but very overpriced. We ate at the TGIF connected to the hotel and it was the worst meal we ever had and was extremely expensive. The service was as bad as the food. The shuttles to the park had to be scheduled so there were only certain times you could come and go. When you catch the shuttle from the park to the hotel it was so packed there were people falling all over other people and it was stuffed so full you couldn't move. They really needed to add more buses to the route. I was very disappointed overall and will definitely choose a different hotel in the future.

Posted by , from Texas on Aug 15, 2015

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Comment from Hotel Management

Sep 21, 2015 by Hotel Management

We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable.

5 out of 5

Nice hotel close to Universal Orlando attractions.

The staff were friendly and helpful. We needed to print our tickets and they printend then for us. The room was very comfortable and roomy. There were enough mirrors and tables. The beds were realky comfortable. Very convenient location. The prices were reasonable. Would recommend it to anyone.

Posted by , from new jersey on Aug 2, 2015

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5 out of 5

We had an amazing time!

We had an amazing time at this hotel. The property was clean, the rooms were clean. The property was conveniently close to Universal Studios, Orlando, FL. The staff was very nice and friendly.

Posted by , from Louisville, KY on Jun 19, 2015

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About the Holiday Inn & Suites Across From Universal Orlando

Location 5905 S Kirkman Rd, Orlando, FL 32819

Property Features

Holiday Inn & Suites Across From Universal Orlando offers its guests an outdoor pool, a 24-hour fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 11000 square feet (1022 square meters) and includes conference space. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the family-friendly Holiday Inn & Suites Across From Universal Orlando. Free self parking is available. This 3-star Orlando hotel is smoke free.

  • 390 guestrooms or units
  • 10 levels
  • 7 conference rooms
  • 11000 sq ft of conference space
  • 1022 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Free theme park shuttle
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (26.7 km / 16.6 mi)
  • Property shuttles: Free theme park shuttle; area shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn & Suites Across From Universal Orlando offers 390 air-conditioned accommodations with video-game consoles and complimentary newspapers. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

TGI Friday - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per pet, per stay
  • Maximum 2 per room (weight limit: 65 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Service animals exempt from fees/restrictions

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 13 per person (approximately)
  • Pet fee: USD 50 per pet, per stay
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Orlando Universal
  • Holiday Inn Orlando Universal Hotel
  • Hotel Holiday Inn Orlando Universal
  • Holiday Inn Across Universal Orlando Hotel
  • Holiday Inn Across Universal Hotel
  • Holiday Inn Across Universal Orlando
  • Holiday Inn Across Universal

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.