"Very good place to start your vacations , staff very friendly and kind. Close to parks, restaurants and shopping stores. " More

By a verified traveler on Thu 13 Jul 2017

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Hotel Description

A family-friendly stay in Lake Buena Vista awaits you at Best Western Lake Buena Vista - Disney Springs Resort Area. You'll be 1.9 km (1.2 mi) from Disney Springs™ and 2.1 km (1.3 mi) from Lake Bryan. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a free area shuttle.

All 325 rooms feature TVs with cable channels, and you can enjoy free WiFi, balconies, and MP3 docks. Refrigerators and room service make in-room dining convenient. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Coffee/tea makers, free local calls, and safes are also available.

The restaurant, Traders Island Grill, is open for breakfast and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the fitness center and kids' swimming pool. 4000 square feet (372 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also valet parking, along with the convenience of a free theme park shuttle.

Within a 15-minute drive of this 3-star Lake Buena Vista hotel, attractions include SeaWorld® Orlando and Walt Disney World®.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$99 per night

Standard Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Lake Buena Vista - Disney Springs Resort Area ratings based on 178 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Great hotel !

Very good place to start your vacations , staff very friendly and kind. Close to parks, restaurants and shopping stores.

Posted by , from San Antonio, Tx on Jul 13, 2017

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Comment from Hotel Management

Jul 21, 2017 by ppersico

We appreciate your comments and hope to see you again.

5 out of 5

Nice hotel for our Disney vacation

Pros: The free transportation to and from all the Disney parks. This hotel was also clean and affordable.
Cons: It would have been nice to have transportation to and from the airport.
Location: The hotel is in walking distance to Disney Springs which has several restaurants and shopping.
We had a good experience at this hotel. It was clean and in a good location.

Posted by , from Michigan on May 21, 2017

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5 out of 5

EXCELLENT TIME

Pros: EVERYTHING KEEP UP THE GOOD WORK AND POSITIVE ATTITUDE
Cons: NOTHING
Location: DISNEY SPRINGS IS NEAR BY IF YOU WANT TO WALK OR JUST WAIT TILL 6PM AND GET THR FREE SHUTTLE TO THE NIGHT LIFE THEIR ITS FREE TO GET IN.
HAD A GREAT TIME AT THIS MOTEL WILL STAY HERE FROM NOW ON. THE STAFF WENT OUT OF THERE WAY TO GREET US FROM PEOPLE AT THE FRONT DESK TO MAINTANCE ASWSOME WAY TO TREET YOUR GUEST. THANK YOU AND I WILL BE THEIR NEXT YEAR AGAIN.

Posted by , from SYRACUSE on Apr 15, 2017

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4 out of 5

Wonderful!!1

Pros: Everything was great....Just need a Hot tub at this location...
Cons: Hot tub at this location!!!!
Location: Disney Theme Parks...Plenty of place to eat...
Approximately three city blocks from Disney Springs..Clean safe walkway path to Disney Springs...Transportation to all Disney Theme Parks..Full balconies furnished...spacious rooms..I thoroughly enjoyed myself...I stay at this hotel at least once a year...

Posted by on Apr 2, 2017

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5 out of 5

Nice hotel! Awesome Customer Service!

We got in from Los Angeles early. The receptionist "Ana" (trainee) had no problem accommodating us and finding us a room!! That was the best! As we were tired from a long flight, we were able to take a quick rest and enjoy the rest of our vacation.. thanks best western for making our vacation awesome

Posted by on Apr 2, 2017

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5 out of 5

I was treated very friendly and special

Cons: nothing
Location: every I needed was right here if not I could get on one of the many Disney transportation buses and taken to other parts of the Disney property
From the moment I arrived to when I left I was shown very excellent service and I found the entire staff very helpful and friendly. I would most definitely return.

Posted by , from New Lebanon, NY on Feb 20, 2017

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1 out of 5

Very Average Hotel and experience

Pros: nothing to like, not even the price. pricey for the quality
Cons: Everything, cleaning, maintenance, customer service
Location: Location was central, but so are plenty others.
This hotel is in need of renovation, we had many maintenance issues and had to change rooms even. Then staff aren't entirely helpful or friendly either, every time I reported a maintenance issue it seemed to be a hassle. Watch the hot water in the shower as it was scorching HOT with no cold water, even after maintenance fixed it it was still hot and barely able to shower. all I wanted was to come back to my room and enjoy a nice shower at the end of the day but this was not possible. Daily cleaning wasn't anything more then fresh towels and the bed made, My floor wasn't vacuumed for 2 weeks. Overall would not recommend this hotel.

Posted by , from Queensland, Australia on Feb 3, 2017

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Comment from Hotel Management

Apr 18, 2017 by Best Western Hotels & Resorts

Hi Drue, We're sorry we didn't meet your expectations. We'll address your issues with our housekeeping and maintenance staff. Thank you for leaving a response!

5 out of 5

Nice for the price and right next to Everything!!!

Very nicely kept and I'll definitely be back. The Hotel is right next to several restaurants, grocery stores and pretty much whatever you need. The rooms have balconies where you have a lovely view of the fireworks every night. The Disney shuttles ran on time very frequently and the Disney Springs shuttle runs until 3am. I was impressed with everything the only thing is the wifi is a little slow but other than that this Hotel is perfect.

Posted by , from Washington DC on Jan 29, 2017

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1 out of 5

Uncaring

Room was not clean. A/C did not work at all! We got to the room somewhat late and discovered the air conditioning would not even turn on. Did not alert desk as we needed to get to bed to be up and out early the next morning. As a result, slept with the balcony door open all night. Traffic in Orlando never really stops so the sleep was restless at best. The sower drained so slowly that the water level was nearing the top of the tub when finished. Desk staff the next morning when we told them of this was unconcerned and indifferent. We were not looking for a refund but caring would have been "priceless ". Never again

Posted by on Jan 8, 2017

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Comment from Hotel Management

Jan 12, 2017 by Pablo

Dear Guest, thank you for your review! we are sorry that you had all those issues during your stay; and I guarantee you that all those points were forward to the respective Department Heads. Have a great day

4 out of 5
walking distance to Disney Springs, great breakfast

Posted by on Dec 26, 2016

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Comment from Hotel Management

Dec 29, 2016 by Pablo

thank you for your review! Happy new year!

About the Best Western Lake Buena Vista - Disney Springs Resort Area

Location 2000 Hotel Plaza Boulevard, Lake Buena Vista, FL 32830

Property Features

Best Western Lake Buena Vista - Disney Springs Resort Area offers its guests an outdoor pool, a fitness center, and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business center, limo/town car service, and a meeting room are available. Event space at this hotel measures 4000 square feet (372 square meters) and includes conference space. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the family-friendly Best Western Lake Buena Vista - Disney Springs Resort Area. Parking is available for a fee. This 3-star Lake Buena Vista hotel is smoke free.

  • 1 building
  • 325 guestrooms or units
  • 18 levels
  • 2 dining venues
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Built in 1972
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Free area shuttle
  • Free theme park shuttle
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (27.1 km / 16.8 mi)
  • Property shuttles: Free area shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Best Western Lake Buena Vista - Disney Springs Resort Area offers 325 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to balconies. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Traders Island Grill - This restaurant serves breakfast and dinner.

Marketplace - Onsite café.

Flamingo Cove Lounge - This family restaurant is located by the pool.

Room service (during limited hours) is available.

Nearby Activities

Overlooking a wooded preserve, the hotel's sundeck houses a pool. Guests also enjoy a fitness room with stationary bikes, a stair machine, treadmill, strength-training equipment, and free weights. One half-mile away, the Lake Buena Vista Golf Course offers an 18-hole course and driving range. 3 miles away, fishing excursions, watercraft, and bicycle rentals are available along Disney's BoardWalk Resort.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

This hotel reserves the right to place an authorization for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 13.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14.99 per person (approximately)
  • Self parking fee: USD 8.00 per night
  • Valet parking fee: USD 12.00 per day (in/out privileges)
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Lake Buena Vista
  • Best Western Lake Buena Vista Resort Hotel
  • Lake Buena Vista Best Western
  • Lake Buena Vista Resort Hotel
  • Lake Buena Vista Resort Hotel Best Western
  • Best Western Resort Hotel
  • Best Western Lake Buena Vista Disney Springs Resort Area
  • Best Western Disney Springs Resort Area
  • Best Western Lake Buena Vista Disney Springs Area
  • Best Western Disney Springs Area

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Kids Eat Free


Book a stay in any room or rate category and children 10 and younger dine free when dining with paying adults.


Full details at check-in. Children 10 and younger eat free from the breakfast buffet served in Traders Island Grill, and when ordering from the children’s menu and dining with paying adults ordering from the regular menu in Traders Island Grill or Marketplace Café. Limited to 1 child per paying adult. Adult entrée purchase is required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Limited Time Offer: 25% Off Show Tickets

Book a stay now - January 31, 2018 for travel July 3 - January 31, 2018 during the same period and receive 25% off the purchase of show tickets in Orlando.


Guests must purchase tickets at the Local Expert concierge desk in the lobby. Discount is off the standard rates charged by Local Expert concierge desk. Show tickets must be purchased by January 31, 2018 for redemption by February 28, 2018. A maximum of 2 tickets per show may be purchased using this offer. Offer is only valid for shows in Orlando carried by Local Expert concierge desk. Additional tickets may be purchased at the regular retail rate. Taxes are included. Admission to theme park is not included in this offer. Parking is not included. No refunds for any unused or partially used tickets. Show tickets are non-transferable, non-refundable, not for re-sale, void if altered, will not be replaced if lost or stolen and may be confiscated without restitution for misuse. No refunds for any unused or partially used show tickets. Improper use constitutes fraud. Offer subject to availability. Other restrictions may apply. See specific show information for more details.

USD 100 off 2 Universal Orlando® Multi-Visit Tickets

Book a stay in any room or rate plan for travel January 18 - December 31, 2017 and guests receive USD 100 off the purchase of 2 Universal Orlando 4 Day multi-visit admission tickets. Each Universal Orlando 4 Day Park to Park ticket entitles guest park-to-park admission to Universal Studios Florida®, Universal's Islands of Adventure®, and access to select club venues in Universal CityWalk® for any 4 days, during a 7 day period starting from day of first use.


Guests must purchase tickets at the Local Expert concierge desk in the lobby. Discount is off the standard rates charged by Local Expert concierge desk. Additional tickets may be purchased at the non-promotional rate. Each Universal Orlando 4 Day Park to Park ticket entitles guest park-to-park admission to Universal Studios Florida®, and Universal's Islands of Adventure®, and access to select club venues in Universal CityWalk® for any 4 days, during a 7 day period - starting from day of first use. Tickets must be purchased between January 18, 2017 and December 31, 2017 from the Local Expert desk in the lobby. Tickets are for the sole use of hotel guests and may not be traded or sold. No refunds for any unused or partially used tickets. Improper use of tickets constitutes fraud. Offer subject to availability. Full details at check-in. Other restrictions may apply.