2/10 Terrible
Anna M.
Jul 7, 2025
Extremely poor, shoddy customer service!
The first night, the electric power was out in the main bedroom. My husband requested service from front desk and their maintenance personnel did not show up. I called at 11:40pm and was told that their maintenance was not responding. My husband went to front desk and notified personnel that there was no power in the main bedroom (wall plugs, ceiling fan & light NOT working). Front desk desk was told to have unit manager contact me to have someone check breaker as this was certainly a risk factor. No on called us to resolve this issue. On Sunday I contacted the reservation POC and nothing was resolved. I am still waiting for a resolution and/or apology but nothing yesterday. Also, the power to the microwave went out and the dishwasher is missing the handle to close/start. The overall experience was horrid, very disappointing and frankly ZERO customer support concern. I am hopping that I receive a one night credit/discount for the inconvenience and attempt to have someone resolve the issue. Unfortunately, this Vrbo was a complete frustration/dissapointment.
Anna M.
Stayed 3 nights in Jul 2025