4/10 Malo
Ilse G., Guanacaste, Costa Rica
27 jun. 2022
Location ok, poor guest service
The night we checked in we call to the front desk to report that one of the toilets was clogged and to request a non stick pan for cooking since they only have pots which were not good to cook breakfast for the next morning. They never sent someone to fix the toilet which was urgent (we found it clogged). I sent 2 emails to Vacasa and never got an answer. It was easier to go to the supermarket to get a pan than to ask them for one. Two days later I called again to ask for help again for the toilet. They finally sent someone that told us the toilet was tricky and we have to keep trying to flush it! He tried to fix it but no. For the rest of our stay we had just one toilet for four adults, not as advertised a condo with two full bathrooms. Location is ok but service after check in is awful :(
Ilse G.
Se hospedó 5 noches en junio de 2022