4/10 Poor
EUGENE, phoenix
Sep 2, 2025
Disliked: Property conditions & facilities
Unfortunately I can’t give a five review due to a couple of issues we encountered first staff very friendly upon check in now the bad: upon entering the room we encountered several flies that were a higher size I tried to swat them which for the most part I took care of that then we had many knats that were relentless too many to take care of we contacted the front desk asked to be moved were told no rooms available they sent there maintance guy he said he would come the next day and spray the flies and knats we also at the same time requested maids to come clean the room which was on our third day. Well unfortunately the maintenance guy nor the cleaning service came. We went to Disney
Land and came back to flies knats and a uncleaned room. My wife and I were both very disappointed with the lack of concern from the maintenance guy to just blow us off and the front staff who failed to inform cleaning staff on cleaning our room. It’s very unlikely that we would book another stay at this establishment. We saw that that were a lot of motels in the area by Disneyland I would highly recommend researching those places. It should be noted we were on the back side of the hotel where it seemed this area was not taken care of like the front area. Leaves and branches all over the stairs and patio where they had patio furniture that was covered in debri. This is an honest opinion of our resent visit.
EUGENE
Stayed 3 nights in Aug 2025
