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"It was just okay, not horrible but was worth what I paid for and honestly was better than I expected. " More

By a verified traveler on Mon 09 Aug 2021

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Hotel Description

Hotel near Orpheum Theater in Omaha

Downtown Omaha stay

Within a 15-minute walk of this Downtown Omaha hotel, you'll find Orpheum Theater and Creighton University. CHI Health Center Omaha and TD Ameritrade Park Omaha are also within 2 miles (3 km).

Renovated in 2017

Multilingual staff can provide around-the-clock assistance and laundry facilities are on offer. Business travelers can take advantage of the free WiFi in public areas. Take advantage of the free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 60 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include premium bedding, coffee/tea makers, and free local calls.

Standard Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$59* Per night/room Jan 1 - Jan 2

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

402 Hotel ratings based on 19 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for 402 Hotel

Everyone (7) Couples (6) Family (7)
2 out of 5
Sheets had blood stains, whole place smelled like smoke. Bathroom door didn’t close. Holes in the walls in the hall way and carpet pulled up in random places. When I called to ask a question beforehand the lady said “you’re coming to stay at this hotel cause you wanna, not for the ambiance.”

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 17, 2021 by Jackie

We are looking into this.

3 out of 5
It was just okay, not horrible but was worth what I paid for and honestly was better than I expected.

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 17, 2021 by Jackie

Thank you for taking our survey

1 out of 5

Posted by on Jul 13, 2021

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1 out of 5
Checked out after seeing dirty room, no toilet paper available, no hangers or place to hang clothes, holes in the wall.

Posted by on May 23, 2021

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Comment from Hotel Management

May 23, 2021 by Jackie

Thank you for your feedback. We are looking into your concerns to fix any and all issues.

1 out of 5

Posted by , from Lincoln on Aug 11, 2020

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Comment from Hotel Management

Aug 11, 2020 by General Manager Jackie

Thank you for taking the time todo our survey.

1 out of 5
When we arrived the lobby was a mess and a sign said remodeling was in process so we should be patient. The first thing the employee at the desk addressed was that the hotel would not tolerate drugs or prostitution and we had to sign a separate form to confirm we understood. We should have turned around right then but we didn’t. It is hard to imagine the lack of descretion that would lead to asking people over 70 years of age to sign a form assuring the staff that we would not break those laws. It was immediately clear that the photos posted on the website were not taken at this location. After signing in and receiving card keys, we learned that the elevator did not work. The internet did not work consistently. There was no guide to the television so we had to hunt through the channels one at a time to find a national news cast. The vent fan and heating light in the bathroom didn’t work. There were 3 electrical outlets in the bathroom none of which were GFI. This hotel is dirty. The carpet on the second floor was littered with bits of paper as was our room. Our room was never serviced which means no vacuuming and supplies were not replaced. The water was shut off on Friday afternoon so we could not shower before going out to dinner on Valentine’s Day. It was restored to service after 9 PM but was off again before 8 AM on Saturday. When we called the front desk at 8 AM, we were told the supervisor was on her way. When we left at 9:45, she was still not available.

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 19, 2020 by General Manager

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. You will be seeing a credit to your account.

4 out of 5
This is a fun, funky place. Every staff member we encountered was warm, welcoming, and helpful. The room is good and the pillows and bedding were particularly comfortable. We really appreciate that because it's something we don't find as often as we would like when we travel. There are some little maintenance issues that could use more attention - loose handrails in the stairs, loose latch on the door, etc. A good walkabout with a screwdriver would resolve most of those issues.

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by 402 Omaha Staff

Thank you for taking time on filling out a review.. We will be getting these issues fixed. We are glad to hear you had a good stay with us and hope to see you again!

2 out of 5
When we first got to the property and went to check in all the employees were standing and talking we waited 10 min before someone decided to check us in than during the check in the person who was checking us in just talked about the office drama wasnt paying attention to what she was doing and took her 15 min just to give us our room key she didnt make eye contact and we had to ask her to stop talking and focus on getting us checked in. The rooms were completely misleading online they werent clean and we found some type of stuff on the bed we didnt feel comfortable staying in that room so we switched rooms. In the mornings the cleaning crew was so loud banging doors and vacuuming at 8 am and slapping the vacuum against our door woke me and my siblings up. Any time we came into contact with the staff they were always on their phone or caught up talking about office drama. The pictures online are not true to the actually facility. I would not recommend staying here.

Posted by on Oct 29, 2019

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Comment from Hotel Management

Oct 31, 2019 by 402 Staff

Thank you for taking time to fill out a review. We are sorry to hear it wasn't a pleasant stay. We will take care of these issues and get them addressed. Our guest are very important to us. Your feedback means a lot to our hotel.

4 out of 5
Please put on the website that you don't take cash, or if it's there, make it more obvious please. Otherwise, the room looked nice and the gal that checked us in was very friendly, even when we had to get toilet paper for our room. (Since there was hardly any left on the roll when we got in the room)

Posted by on Oct 24, 2019

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Comment from Hotel Management

Oct 26, 2019 by 402Hotel Staff

Thank you for taking time to write a review. On behalf of our team, we would like to apologize for the inconveniences. We will get these issues resolved.

3 out of 5
The room was clean for the most part. Not trying to be picky but the sheets and the pillow cases had a fer mysterious spots on them. The shower was huge, the shower head on the other hand was nice but didn't put out very much pressure. The bed was comfortable and the floor was clean.

Posted by on Oct 24, 2019

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Comment from Hotel Management

Oct 26, 2019 by 402Hotel Staff

Thank you for taking time to fill out a review. We appreciate any and all feedback so we can better serve our guest.

Property Features

402 Hotel offers its guests a vending machine, multilingual staff, and laundry facilities. Public spaces have free WiFi. Self parking is free. A complete renovation of 402 Hotel was completed in November 2017. This Omaha hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 3 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Omaha Station (2.6 km / 1.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

402 Hotel offers 60 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Connecting rooms available

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cribs (infant beds) are available for USD 10 per night.

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 402 Hotel Omaha
  • Econo Lodge Motel Downtown
  • Econo Downtown
  • 402 Hotel Hotel
  • 402 Hotel Omaha
  • 402 Hotel Hotel Omaha

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.