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"Employees were friendly and accommodating. Room was awkward with tiny bathroom and sink inconveniently located outside the bathroom door. Sink drained ... " More

By a verified traveler on Tue 21 Aug 2018

Hotel Description

Beach hotel near Virginia Beach Boardwalk

Steps from the beach

A stay at this Northeast Virginia Beach hotel places you within half a mile (1 km) of Virginia Beach Boardwalk and 2 miles (3 km) of Virginia Beach Convention Center. Virginia Aquarium and Marine Science Center and Neptune Statue are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. Families will appreciate the children's pool and onsite laundry facilities. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 147 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include room service, free local calls, and hair dryers.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Rooftop, No Balcony, No Sofabed)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$68* Per night/room Oct 28 - Oct 29

Standard Room, 2 Double Beds, Microwave, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Balcony, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Refrigerator & Microwave, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Best Western Plus Sandcastle Beachfront Hotel ratings based on 32 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Sandcastle Beachfront Hotel

Everyone (24) Couples (2) Family (5)
4 out of 5

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 12, 2019 by Brad

Thank You

2 out of 5
Liked that it was located on the boardwalk and that is about it! Hotel was very dated and in need of major renovation. I don't think anyone had cleaned any of the windows in lobby area all summer. We were there first week in Oct. room had not cleaned very well, in fact whole hotel had not been up kept. Breakfast, what can I say about buffet being in a converted storage room! Yuck!

Posted by , from Bracey, Virginia on Oct 7, 2019

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Comment from Hotel Management

Oct 8, 2019 by Brad

Thank you for the great response. We are sorry to hear your stay with us what not what you expected. We hope you will give us another chance as this is not typical of us. We appreciate the feedback and are always looking for ways to improve. We hope to see you on your next stay in Virginia Beach.

5 out of 5

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 23, 2019 by Brad

Thank you

2 out of 5
Overall it is totally apparent NO ONE CARES about this property. Carpets were filthy, dust, chipped paint, children running wild in pool area dropping food, broken coffee pot in room, I waited for the cot that was charged but never brought to my room. Food residue on fridge, food in drawers where clothes go. Sad to see. Parking lot and outside and parking garage floor looks like it is never cleaned. Dirty Dirty Dirty

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 7, 2019 by Brad

I do apologize for these issues. This not how or want to present our property. I have forwarded this to my GM. I also am not sure why you were charged for the cot. I do apologize and we are looking forward to this coming winter to make some improvements throughout the hotel

4 out of 5
I liked the in door/out door pool area. It has a nice area to lay out and get some sun, with easy access to the pool to cool back off.

Posted by , from Cleveland, OH on Jul 15, 2019

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Comment from Hotel Management

Jul 16, 2019 by Brad

Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We hope to see you on your next stay in Virginia Beach.

3 out of 5
We liked the ocean view balcony. We didn't like the bathroom. We didn't like the elevator out of service.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by Brad

We are sorry the bathroom was an issue. We are sorry that only 2 of the 3 elevators were working. We are worrking hard to get the 3rd one operational.

4 out of 5
Ocean view was perfect!!! The staff was friendly and when I had a request it was handled promptly.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by Brad

Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We hope to see you on your next stay in Virginia Beach.

2 out of 5
NO OUTDOOR POOL Could have been cleaner Maid service bad

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 5, 2019 by Brad

I do apologize for housekeeping. We will discuss this with them. I am sorry we also did not have an outdoor pool for you.

1 out of 5
I will not be going back! Bad customer service! Had to wait almost 2 hrs for my room to be cleaned and my check in time was 3p.m.

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 5, 2019 by Brad

I do apologize for the wait on your room. We will discuss this with housekeeping.

4 out of 5
Nice hotel with good amenities. Staff was professional and friendly.

Posted by on Oct 14, 2018

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Comment from Hotel Management

Oct 16, 2018 by Brad Front Desk Supervisor

Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We hope to see you on your next stay in Virginia Beach.

About the Best Western Plus Sandcastle Beachfront Hotel

Location 1307 Atlantic Ave, Virginia Beach, VA 23451

Property Features

Best Western Plus Sandcastle Beachfront Hotel offers its guests an indoor pool, a 24-hour fitness center, and a children's pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A terrace, gift shops/newsstands, and coffee/tea in a common area are also featured at the family-friendly Best Western Plus Sandcastle Beachfront Hotel. Limited free parking is available on a first-come, first-served basis. This Virginia Beach hotel is smoke free.

  • 1 building
  • 147 guestrooms or units
  • 9 levels
  • 2 dining venues
  • Breakfast available (free)
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Norfolk, VA (ORF-Norfolk Intl.) (29.3 km / 18.2 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Sandcastle Beachfront Hotel offers 147 air-conditioned accommodations with safes and coffee/tea makers. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 10 AM.

Oceans 14 Restaurant - This restaurant serves lunch and dinner.

Onsite venue #2 - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service is available.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby
  • Parasailing nearby
  • Motor boating nearby
  • Kayaking nearby
  • Swimming nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: USD 2.12 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Sandcastle
  • Best Western Plus Sandcastle Beachfront
  • Sandcastle Resort Va Beach
  • Best Western Plus Sandcastle Beachfront Hotel Virginia Beach
  • Best Western Plus Sandcastle Beachfront Virginia Beach
  • Best Western Sandcastle
  • Best Western Sandcastle Beachfront Hotel
  • Sandcastle Beachfront Hotel
  • Sandcastle Oceanfront Hotel Virginia Beach
  • Best Western Plus Sandcastle Beachfront Hotel
  • Plus Sandcastle Beachfront
  • Best Western Plus Sandcastle Beachfront Hotel Hotel
  • Best Western Plus Sandcastle Beachfront Hotel Virginia Beach
url importing https://www.travelocity.com/Norfolk---Virginia-Beach-Hotels-Best-Western-Plus-Sandcastle-Beachfront-Hotel.h978102-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.