4.1 out of 5

"Great handicap accessible bathroom--except for positioning of the soap dish in the shower! Comfortable bed. . .easy to use my scooter in a large area ... " More

By a verified traveler on Sun 07 May 2017

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Hotel Description

At Hilton Garden Inn Niagara-on-the-Lake you'll be within a 15-minute walk of Niagara College Niagara-on-the-Lake Campus and 1.7 km (1 mi) from Royal Niagara Golf Club. Highlights at this hotel include a restaurant, an indoor swimming pool, and free self parking.

TVs with satellite channels are featured in all 118 rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. In-room dining is easy with amenities like refrigerators, microwaves, and room service. Premium bedding and free toiletries are nice touches to enhance your stay. Additionally, free newspapers, free local calls, and safes are available.

At the hotel's own bar/lounge, you can stop for a drink. 3030 square feet (281 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a fitness center, and a coffee shop/café. Buffet breakfast is available.

Within a 15-minute drive of this 3-star Niagara-on-the-Lake hotel, attractions include Horseshoe Falls and Skylon Tower.

Standard Room With 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$76 per night

Standard Room With 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

King, Room, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Niagara-on-the-Lake ratings based on 20 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Rain, Rain Go Away

Pros: Friendly, helpful staff--thanki you!
Cons: Remove the soap dish above the shower bench--please! It protrudes from the wall and when you sit on the bench, it is up against your back. Very odd.
Location: Loved the Lavender Farm and gift shop, historic Old Town--plenty of interesting shops and people, Avondale Dairy Bar, plenty of wineries!
Great handicap accessible bathroom--except for positioning of the soap dish in the shower! Comfortable bed. . .easy to use my scooter in a large area in the room.

Posted by , from Cincinnati, Ohio on May 7, 2017

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Comment from Hotel Management

Jun 28, 2017 by Management

Dear Nancy, Thank you very much for your review of our hotel! We appreciate all your comments and I will be sharing your feedback with our entire team. We are pleased that you enjoyed your stay with us and that you found our staff both friendly and helpful! Have a wonderful day and we hope to see you again. Warmest regards

4 out of 5
Great hotel just not close to much. Had to drive to get any place.

Posted by , from r on Mar 20, 2017

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Comment from Hotel Management

Mar 23, 2017 by Management

Dear ruby, Thank you so much for reviewing our hotel! We greatly appreciate your feedback and will share this with the entire team. We hope to see you again soon! Warm regards

3 out of 5

Not far from points of interest.

The front desk staff were pleasant but cool. I had booked a non smoking room but there had clearly been smoking at some point. My husband sat in the desk chair and almost fell over backwards. There was no stop lever. This could be dangerous for an elderly person. My side of the bed was fine but the other side was sunken in by about an inch and a half. Cleaning staff did a great job. Restaurant food was good but breakfast was not inclusive. Room service was very accommodating. Location is central to Niagara on the Lake, wineries and Niagara Falls.

Posted by , from NY on Sep 24, 2016

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4 out of 5

Offers easy access to varied areas

Pros: Prices were within my budget
Cons: Update the in room restaurant suggested binder
Location: Don't forget the town of St Catherines near by. Nice revitalization of down town with great resturants
We were able to go to Niagara Falls without any difficulties. The falls are about 6 miles away. The town of Niagara On The Lake is less than 4 miles and offers most delightful shops,restaurants and parks. The hotel staff is very pleasant. Breakfast was very nice offering a wide variety of choices. Supper meals were ok but not wonderful. Rooms were clean and functional.

Posted by , from Ma on Jul 7, 2016

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5 out of 5

Very clean and comfortable

Hotel very clean and beds were nice and firm. Just off QEW so convenient on /off and located just slightly away from the usual hubbub of people and traffic which made it more quiet. The staff was very friendly. The restaurant food was very tasty. We would definitely stay here again.

Posted by , from Grand Rapids, MI on Oct 17, 2013

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4 out of 5

Large rooms and close to expressway

This is a beautiful LARGE hotel. We did not care for the beds. Though they are adjustable, they did not suit us. We thought the pillows were too firm also. The refrigerator had no freezer and we needed one for freezer blocks and cold packs for medication. Across the street is a food court place which is handy. Breakfast is not included, so we did not dine here, due to price. We had a problem with a lamp and it was quickly replaced by a helpful young staff person.

Posted by , from Harrisburg PA on Oct 15, 2013

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4 out of 5

Not Close the Historic district

Nice clean hotel. Desk staff not too friendly and he looked like he had slept in his shirt. Quiet, comfy bed.

Posted by on May 25, 2013

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5 out of 5

NICE BRAND NAME HOTEL

Pros: Free Internet
HILTONS ALWAYS CONSISTENT AND ALL HOTEL AMENITIES ARE HERE. STAFF IS PROFESSIONAL. BAR AND RESTAURANT OPEN AND FOOD AND DRINK IS VERY GOOD. I WOULD RETURN. GOOD LOCATION TO NIAGARA FALLS BUT FAR AWAY FROM THE KIDDIE AND BLUE COLLAR NIAGARA FALLS.

Posted by , from NEW YORK on Jun 19, 2012

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5 out of 5

Would stay again

Pros: Free Internet, Quiet, free parking
We were in Niagara on the Lake for a wedding. The location was very convenient. The hotel itself was clean. Check in was quick. The room was large and clean. We enjoyed the breakfast in the morning (which was not included with the room price). The hotel also has an indoor pool and gym facility which was nice. Overall, it was a very good stay.

Posted by , from Connecticut on Jun 1, 2012

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1 out of 5

Internet Service was not working

Cons: Nothing close, No free Internet, staff not helpful
One of the main reasons we selected this hotel was it's free access to the Internet in it's rooms. Yet when we tried to access the Internet using iPad and iPod there was no service. Could never get a straight story from the management, they ultimately conceded it wasn't working. The room rates were very high but they gave us a very minimal discount when we complained.

Posted by , from new York, NY, USA on Nov 15, 2011

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About the Hilton Garden Inn Niagara-on-the-Lake

Location 500 York Rd, Niagara-on-the-Lake, ON L0S1J0

Property Features

Hilton Garden Inn Niagara-on-the-Lake offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 3030 square feet (281 square meters) and includes conference space. A terrace, gift shops/newsstands, and a picnic area are also featured at the business-friendly Hilton Garden Inn Niagara-on-the-Lake. Free self parking is available. This 3-star Niagara-on-the-Lake hotel is smoke free.

  • 118 guestrooms or units
  • 5 levels
  • 4 conference rooms
  • 3030 sq ft of conference space
  • 281 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (58.5 km / 36.4 mi)
  • Train station: St. Catharines Station (8.8 km / 5.5 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Niagara-on-the-Lake offers 118 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature premium bedding. Televisions come with satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Niagara-on-the-Lake hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Great NorthAmerican Grill - Onsite restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club, and a fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.00 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 14.50 per person (approximately)
  • Rollaway bed fee: CAD 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Niagara-on-the-Lake
  • Hilton Garden Inn Niagara-on-the-Lake
  • Niagara-on-the-Lake Hilton Garden Inn

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.